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All reviewsgelatofish tacossushi barold quarryplay golfrented a carwater viewbeautiful propertyall inclusive packageall inclusive planservice chargetennis courtspool barstreet signsswimming areaexplore the islandminute drive
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Reviewed February 14, 2011

What's the best about this hotel is the warmth and professionalism of the staff. Everyone is very attentive to your needs and they make an effort to get to know you. They would also show something of themselves, which made it more like staying with people you already know well. We felt very much at home.
We spend 4 days in this hotel. Spacious rooms with superb beds. All rooms are at the waterfront and have terraces or balconies. Very nice pool with poolbar, great cocktails and good lunch food. 2 more restaurants, a bar and a pizza place.
There is a big golf court but it's not at all a golf hotel. People of all sorts stayed here.

  • Stayed: January 2011, traveled as a couple
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Thank AttyAntwerp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
soniavdiaz, General Manager at Santa Barbara Beach & Golf Resort, Curacao, responded to this reviewResponded February 17, 2011

We have received the wonderful comments you entered on TripAdvisor and want to thank you personally for sharing your positive experience with us. It is very gratifying to receive such positive feedback and your comments have encouraged us to continue looking for ways to exceed our guests’ expectations. We look forward to seeing you again soon!

Hyatt Regency Curacao Management

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Reviewed February 12, 2011

It was frustrating from the moment of our arrival. Bell service entered our rental car without us being present setting off the alarm. Insisted on moving our car before we had checked into the hotel. The guest service clerk ran credit card without telling us she was charging the full amount of our stay upon check in.

The tub shower combination was such a large step up that all the rooms have to be equipped with a special stool and safety bar. The only problem was the stool was missing in our room and it took them two days to find one. We wanted to order room service after traveling for more than 12 hours, but the in room dining menu was missing from the guest services book. We called the front desk and the guest service clerk said one would be delivered to our room right away, but 30 minutes later we were still waiting. We went to the front desk and were sent to the main level restaurant. No one had a menu so we had to sit in the restaurant and order some food. Jacqueline the ONLY bright spot of service and professionalism on our trip did a wonderful job of serving us that evening.

Our room remained untouched by housekeeping until after 4 pm when we had to call the front desk to arrange for service. The room was never consistently serviced. Nothing was restocked without request. Nicky the SWIM waiter charged us for multiple sodas on our lunch bill instead of honoring the hotel's free refill policy. We had to ask that it be taken off our bill. The breakfast in MEDI was poor. Rubber eggs, uncooked pancakes, and over cooked waffles were standard. Any time you wanted a check you had to ask when your food came or you could sit there for at least thirty minutes or longer before seeing your wait staff member. The only redeeming service venue was SHOR and it is the high end and pricey restaurant on the property.

We attempted to discuss the service issues with the hotel manager Jeff. Made several calls without being able to contact him so we left a voice mail. Did not get a return call from him until 48 hours later. Rebecca a supervisor was just as unhelpful. After a face to face discussion with her, she sent a bottle of wine with no wine opener and stale crackers with cheese to our room. Just made us more frustrated. We left the unopened bottle of wine in our room when we departed today.

These are just of the few poor service highlights of our stay. They were only at about 30% capacity so who knows what would happen if the property was actually humming with guests. Hyatt guests all over were complaining of the service. You heard it out by the pool, in town, on boat excursions, and even in the hotel lobby. I can't figure out if they cannot hear or why they don't want to listen. I cannot recommend this hotel to anyone for any reason.

I love the Hyatt Scottsdale Arizona, but may quit patronizing all Hyatt properties after this experience.

  • Stayed: February 2011, traveled on business
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7  Thank coloardosmallz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
soniavdiaz, General Manager at Santa Barbara Beach & Golf Resort, Curacao, responded to this reviewResponded February 17, 2011

Thank you for taking the time to write to us. We appreciate that you have brought these issues to our attention as we believe that honest and thoughtful feedback allows us to enhance our level of service for the future. We will review all of your comments with the appropriate team members and will implement solutions to these issues immediately.

Thank you once again. We hope to be of service to you again in the future


Hyatt Regency Curacao Management

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Reviewed February 10, 2011

My fiance and I stayed at this hotel at the end of our trip, and it was absolutely perfect. The views and property were GORGEOUS ... but it's worth mentioning that this hotel is all the way on the east side of the island, about 25-30 mins drive from Willemstad ... so if you're going to stay here, you should definitely rent a car and be prepared to drive if you want to see the island. That being said, this hotel was definitely a property that you could spend an entire vacation at without ever leaving -- there was a gorgeous golf course, great pools, several restaurants, beaches, watersports, etc etc. As a side note: one of the awesome things about the Hyatt's Medi bar/restaurant was that they have live music until 11pm on weekends. On the downside, if you have kids or want to go to sleep before 11pm, you're almost definitely not going to be able to sleep unless you're in a coma.

  • Stayed: February 2011, traveled as a couple
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Thank NYCat117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Customer Service Representative at Santa Barbara Beach & Golf Resort, Curacao, responded to this reviewResponded February 14, 2011

Dear NYCat117:

Thank you for your comments in regards to your recent stay at the Hyatt Regency Curacao Golf Resort, Spa & Marina. I’m happy to hear you enjoyed the live music at the property on the weekend nights. It sounds as though the room you were in had great views of the surrounding area. It sounds as though you enjoyed the pool & beach. We look forward to welcoming you back again!

Sincerely,

Nick B. – Customer Service Representative

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Reviewed February 4, 2011

What a gorgeous place!!! The architecture is awesome as is the quality of building materials. There is a spectacular open air lobby with great views of the pool and all the beautiful surrounding area.
Getting to the Hyatt in a rental card at night is not a pleasant experience. The directions include things like "turn left at the roundabout when you see a colorful building on your right!!!"At night you can see little, including the unlit road signs. "Once you pass the Juliana bridge go 3 miles ---- Pass actually means cross the bridge!! We got totally lost and the 35 minute trip became a 90 minute adventure. The signs that look like U turns have no slash through them but in actuality mean NO U turn!! This means we took at least 4 illegal U turns on the way there. On Saturday night the entire island is partying and there are no sober drivers on the road except for us frightened tourists. The folks we asked for directions were all very nice but also very sloshed.It is like a third world country on initial impression--no open gas stations and certainly no 7/11 type food marts where one could ask for directions. On the way we did find one McDonalds and one KFC--both were totally packed with people.
Buying gasoline (only do it in the daylight) was an experience. You have to see a caged cashier and prepay in cash. They do not accept credit cards--only Maestro M-card, whatever that is. Happily they do take dollars, but expect guilders for change at a poor rate.
We loved our stay at the Hyatt. We had requested a "premium" water view room and asked for a quiet one. We had a top floor corner room towards the end of the West Wing--superb view to include the ocean, the inlet (Spanish Waters) the beach and even part of the main island to the right. We heard no noise whatsoever other than some boats going through to the pass.
The beach is narrow and long with plenty of chairs--there are restrooms and shower and a towel supply nearby. Great drink and even food service all along the beach. Just how spoiled can one get? The pool is large and clean with plenty of chairs to include both sun and shade. Great service.
The hotel seemed perhaps 2/3 full at best. About 2/3 of the guests seemed European, mostly Dutch. We did hear horror stories of constant rain during December with lots of mosquitos in the open air dining rooms, so I sure would avoid the rainy season. We also heard it was very hot with no ocean breeze during August and into September. Our 8 days at the end of Jan. were gorgeous with only 2 showers that lasted 15 minutes each.The temp was 78 to 84 all week!!
The restaurants were inconsistent. The Shor is the place to go at 6:30 for the sunset--we ate there 4 times--2 excellent meals and 2 mediocre to downright lousy ones--did the chef quit or go on vacation we wondered. The Medi has a weird menu--everything from pizza to rack of lamb. The breakfast buffet is the same every day and is pretty good, though I wish they knew how to make an omelet properly.
Service was strange--there were way too many servers at both restaurants, yet noone seemed to know what they were doing. English is spoken but I think noone understands the American mentality and communication is a problem. The 15% resort tip does not go to the server acc. to the concierge (one of 4 that week) I spoke to. Any tip you add goes into a tip pool for the entire staff---so if you want to really reward good service it is nice to bring some cash and give it to them directly. (or not)
The hotel lobby has tea at 3pm--we never made it. They also have cocktails and wine for sale beginning at 5pm. We really enjoyed our server from the Phillipenes named something like "Easel" (sp?). She is a terrific person and we got to know her during our 8 day stay.
There were 2 great bands for listening and dancing outside the Medi on Friday and Sat. evenings.
The spa couples 1 hour "Stemp" massages were fantastic!!!
The sunset cruise arranged through Ocean Encounters was wonderful--we had only 20 people on a very large catamaran--saw lots of flying fish--drank all the wine and beer we wanted and enjoyed the champagne at sunset. Recommend highly!!
Our only minor negative was the housekeeping service. They changed the sheets and towels but did nothing else--no vacuuming (lots of dustballs) and no replenishing of coffee or milk. Also change on the nightstand mysteriously disappeared--a tip before checkout? These were minor items and did not affect our fabulous week---it sure seemed like a repeat honeymoon.
This is the place for pure vacation--put cell phones in the safe, bring no laptops or iPads, bring reading material and plenty of sunscreen. Enjoy life!!

  • Stayed: January 2011, traveled as a couple
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4  Thank DRPETE24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Santa Barbara Beach & Golf Resort, Curacao, responded to this reviewResponded February 15, 2011

Dear DRPETE24,

Thank you for the great review. I was pleased to hear that you enjoyed your stay with us. I am glad you were able to sample the different restaurants and services offered at our resort. We look forward to welcoming you back to the Hyatt Regency Curacao Golf Resort, Spa and Marina in the future.

Sincerely,

Brock S. - A Guest Relations Associate

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Reviewed February 2, 2011

Negatives:
About 45 minute ride from the airport on rather poor roads with very few signs, easy to lose way. The hotel arranged shuttle was fine for getting to town or airport. Bring your Blackberry or similar to communicate because they charge by the minute to use their computer, plus an internet service charge of $15.75 per day.
Positives:
After a week and a half we were impressed by:
The staff at the resort including the golf course, dining facilities, main desk, Ocean Encounters, beach were some of the most helpful friendly people we've ever encountered. Room was very nice and the bed was excellent having a refrigerator was great. Easy access to a beach right outside our room was fabulous I especially enjoyed having the shade trees and awnings as I could spend the whole day out there without getting sunburned. Don't miss dining at Shor resturant we thought it was the best.
The water temperature at the beach was perfect. Snorkling was great, rented a Hobie for sailing on Spanish Waters and the golfing was excellent. An excellent choice if you want to relax get on island time and really get away from it all.

  • Stayed: January 2011, traveled as a couple
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3  Thank drputtski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Customer Service Representative at Santa Barbara Beach & Golf Resort, Curacao, responded to this reviewResponded February 15, 2011

Dear drputtski:

I’m happy to hear you’ve enjoyed your recent visit to the Hyatt Regency Curacao Golf Resort, Spa & Marina. It sounds as though the room you had was excellent. I’m happy to hear the employees went above and beyond in assisting you while you were a guest with us. We look forward to welcoming you back!

Sincerely,

Nick B. – Customer Service Representative

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