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Reviewed December 3, 2010

We just got back from a mini vacation to Curacao and it was by far one of the most beautiful islands we've ever been to. The Hyatt is far from everything, but that’s what we wanted. Just like everyone else mentioned, the resort is absolutely beautiful and the service is impeccable. What I found interesting is that Hyatt imported many of their staff. We met people from Holland, Philippines, Latin Americas, and lots of Koreans. Imported or native, everyone was incredibly friendly and we did not encounter any communication problems. There are two well appointed pools and a man made beach off the Spanish Bay. The golf course had some of the best views I have ever seen- far better than the resort itself. Everything to azure blue Caribbean waters to valleys and views of the Spanish Bay. The first three holes are amazing. I encourage everyone to either play or take a walk by the course, the views are breathtaking. If you are planning of playing golf, play after two as the prices are far more affordable than morning and afternoon tee times. The restaurants were great! We ate at Shor Restaurant two of the evenings. One evening our service was horrendous due to the influx of guests and the ratio of servers. However, they invited us back the next evening and the service was 100% better as was the food. Be prepared to spend an arm and leg for food. Each meal costs us at least $100. Average plate costs about $30++ and drinks $10 each plus service charges. The restaurant is beautiful with its open air concept. Not sure how it would fare in warmer-humid weather as November evenings in Curacao are just about perfect, minus the mosquitoes. Speaking of mosquitoes, bring your bug spray! It rained everyday during our trip and the bugs come out with a vengeance after every shower. The rain was not a determent to the trip. Each shower (sometime massive showers) lasted only a couple minutes. Island rain: they come fast and as fast as they come, they go. The other restaurants were good. Breakfast was the best, but the fares did not change much day to day. Our breakfast was included in our rate. If it wasn’t, I think I would have been disappointed being that it is about $25pp. Medi was also good as was the Italian Café.
The rooms are very well appointed and was large enough for two people. We paid for a premier water view room (right wing of hotel, room 1317) but it was a disappointing view of the Spanish bay inlet. Ask for a water view facing the Caribbean waters, not the Spanish bay- the views are far more superior on the Caribbean side. No problems with the air conditioner and housekeeping was great. We had no issues with the bathroom and privacy. Our bathroom had a door and a shower curtain. The rain shower was perfect!! I didn't want to leave the shower!
We rented a car through Hertz on the day we were leaving. Our plan was to venture into town and then go directly to the airport. Contrary to others commenting about road signage and difficulty getting into town, our trip was very easy. It took us about 30 minutes to get to Punda/Otrobanda and from there about 20 minutes to get to the airport. Both trips were easy to maneuver and the signage was not an issue. Park at the Renaissance parking garage as it is free to the public and walk around from there. Punda is only about a five minute walk and you can walk over the very cool floating bridge. Make sure to rent the car online BEFORE your trip. Prices are half the costs of what you would spend if you rented directly through the hotel location. We spent about $30 on rental and $7 on gas. We also booked a snorkeling tour through Ocean Encounters and were extremely disappointed. The tour was through their sister company, Pro Sails. We did not get to go on our trip because the boat broke. Wasted half our day and then had to go back to the hotel disappointed with no recourse. The people at Pro Sails are not very friendly minus the owner (Tao). The lady that was in charge of our trip didn’t even greet us when we arrived. She did not tell us what was going on. Maybe we looked like we did not understand English. Who knows? Can’t fault Hyatt and cant really fault the boat. It is what it is, but service wise, they dropped the bucket big time. Make sure if you are booking a trip through Ocean Encounters that it is not through a sister company. You may be disappointed…
The Hyatt is almost perfect. One thing I didn’t like about Hyatt was that it was missing a beach. There is a little dinky winky man made beach on the property, but no blue water or caribean white sand beach. You can take a tour to one of Curacao’s many beach locations but it would have been nice if Hyatt created a better beach front at the resort. For a romanic, relaxing vacation, the Hyatt was just about perfect. The people are so incredibly nice and the resort is beautiful. Diamond in the rough. Go before everyone finds out about this place.

  • Stayed: November 2010, traveled as a couple
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3  Thank LoveLife82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2010

This is a beautiful resort. The grounds are nicely kept, pool area is well designed, decent restaurant choices, nice workout room, friendly people, and overall a good experience. Conference facilities were great and the service there was outstanding.

One thing I’m surprised that one has mentioned is the MOSQUITOS! Serious mosquitos in the evening—swarms of them that had us all running for cover. Even the staff was borrowing our bug spray. Maybe a fluke that week, since it didn’t seem to be an issue for anyone else in these reviews, but we came home pretty bitten up.

The room was beautiful, the open glass shower was fine for us as a couple, but beware—don’t open the room door while someone is showering. Though the door can open without a direct shower view, the closet doors are mirrored and the angle from the front door, even if it’s only partially opened, is just right for giving a visitor an unexpected show in the mirrors.

Housekeeping was hit or miss—sometimes we got clean towels, other days the old ones were removed but no new ones were left, our room service tray and dirty dishes weren’t picked up…not huge problems, but not 5 star worthy.

Food was good, expensive for what it was. Gelatto was yummy and reasonably priced.

Service was overall great. Shernette remembered us by name every day at breakfast, Isaiah was very personable, Kelly at Shor gave us great tips for our stay and stories about the hotel opening—staff is definitely the best part.

Everything everyone said about the hotel being out of the way is true—the lack of a shuttle to town is a major inconvenience, and rental cars were not always available. If you like to get out and explore, prepare to pay for it and reserve a car in advance.

Overall, would definitely go again for a conference, but probably not for a personal trip.

Stayed: October 2010, traveled on business
1  Thank tripreview22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2010

The Hyatt Resort is a great hotel with wonderful employees. We got an upgrade to a waterview room without even asking!! The employees were all very nice and very helpful. The pools were big and clean; not at all crowded. The food was pretty good but not really cheap. Breakfast was about $50 for two of us. Plus they add 15% to everything like many places do. The beach was a manmade place that we never really spent any time on. We stayed around the pools. The beach was not on the ocean.
Now, the really bad part was the location of the resort in relation to everything else. It was at least a 30 minute drive to anywhere. The traffic is bad and the roads are, too.
If you are going to stay at the Hyatt, you must have a car. The resort is 5 miles from the entrance to the place. And the entrance is 5 miles from the main road. So, it takes some time to get around. And don't look for street signs with the names of the streets...they do not exist!
We had a 3:30 am fire alarm that woke us and it rang for 30 minutes. Turns out they had a "small fire" in the kitchen. And it rained almost every day.
But, as I said, the Hyatt is beautiful, but getting around is a pain. We enjoy going to the various casinos, and the Hyatt does not have one, so we had to drive into the city which took a while. As far as casinos go, the Rennaissance is the nicest.
Hyatt is a great resort!

  • Stayed: October 2010, traveled as a couple
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1  Thank Tom43302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2010

We stayed for 8 nights in late October. We chose the property because: we've had good experience with PBI Tennis facilities, the Trip Advisor reports were overwhelmingly positive and trending excellent, and the location south of the hurricane belt seemed important this time of the year.

We really enjoyed our stay. The tennis courts and instruction was top notch, we enjoyed playing and taking lessons with Karl daily. Karl was insightful and passionate in his instruction. We plan to go back to play again next year.

The rooms were brand new and very nice. The pool was relaxing and we never had problems finding a good seat. The beach was relaxing and the water was nice. The water is on the calm side on an inlet overlooking cliffs across from the property.

The restaurants were excellent, Shor was high end American, Medi was mid tier Mediterranean, Swim was waterside light fare, and there was also a pizza and gelato shop. The staff was very friendly and attentive. In general everyone was very accommodating, for example, taking us on short notice in the restaurant on a crowded night, and allowing us to dine at a cocktail table with a great water view, letting us order off the restaurant menus for room service when things were slow and they were able, or letting us order items poolside that weren't on the Swim menu.

The Spa was treatments were a good quality. We didn't play golf or dive, but the facilities looked very nice and we heard positive feedback from other guests. We rated the location a 4, for us it was a 5, relaxed, natural setting, and out of the way, if you’re looking for a lot of night life, it might be a 3.

The room and package prices were very reasonable; other prices were what I would expect to pay at a resort or Hotel in general.

  • Stayed: October 2010, traveled as a couple
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1  Thank krob001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 29, 2010

The HYATT Regency Curacao UNDOUBTEDLY has the MOST ATTENTIVE Staff
which we have EVER encounted at ANY RESORT.
They are very SERVICE ORIENTED, and YOU will be PAMPERED throughout
your ENTIRE STAY.

All 3 Restaurants are EXCELLENT, and the meals are SUPERB !!1
They have Entertainment almost every night...

YOU will definitely ENJOY your Vacation....

  • Stayed: October 2010, traveled on business
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1  Thank TravelwithNelson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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