I stayed at the Comfort Suites in Grayslake on a business trip, 2 nights. I found the room and entire property to be absolutely great. The room was spacious and comfortable. The staff were always courteous and helpful (with one exception detailed below).
This property is close to a company facility is quite convenient. The hotel is a little off the road and can be difficult to access due to the median in the road. They would benefit from a larger sign but it isn't too hard to find.
The one exception to a perfect stay was that my room was not cleaned during my stay. It wasn't a huge deal but I expected the room to be tidied up and the bed to be made. When I mentioned this to the front desk clerk as I was checking out she just said "Oh" and handed me my receipt. I would have appreciated the room be cleaned but more importantly some apology from the staff.
I will likely return and would stay here again.
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- Also Known As:
- Comfort Suites Grayslake Hotel Grayslake