I normally never write reviews but this may be an exception. I stayed there months ago and I would love to stay there again because it is 2 miles from my husband's family. However, I hestitate. The place tends to cater to large gatherings which I don't mind but when they are being noisy in the middle of the night and I call the front desk, I expect someone to answer. We called for 1/2 hour straight with no answer, while the drunks next us carried on at 2:00 a.m. Finally, my husband dressed himself and went downstairs to find the desk lady in the kitchen area folding towels. Can you believe that she was actually upset at my husband for being upset at her for not answering the phone? I just could not believe it.
One other thing I should mention is that in the pools bathroom, somebody did not make the toilet and left a brown "gift" on the floor. I understand kids get too excited with a pool and hold it past the point of no return. I told the front desk and she came in and pick it up and said it "ready." Where is the bleach? Seriously?!!!!
I guess I am still upset because I called and left a message with management and NO RETURN phone call. Bad management=bad employees. Explains why my husband had to go down to the front desk to quiet are neighbors done. Wish they would get their act together so I could stay there again. It was very convenient for us.
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- Also Known As:
- Comfort Suites Grayslake Hotel Grayslake