My Mom took my wife, one of my sons, and me out for a birthday lunch (my wife and I have birthdays two days apart). My Mom is in her mid-80's, and is quite frugal, so this was a big deal for her. The experience was a huge disappointment.
Things started out badly, as the cornbread brought to the table was clearly burnt. The waiter was consistently inattentive, spending his time talking with the hostess until he had to be called to the table.
While we waited for our entrees, water and soft drink glasses were not refilled. When my iced teas was finally refilled, it was from a decanter containing iced tea that had not been chilled yet. So, I got a lukewarm iced tea poured into my glass.
My burger came out not as ordered. I always dislike it when a waiter/waitress tries to tell you what you got was the correct meal, when that was clearly not the case. At that point, I did feel compelled to tell the waiter to pay more attention to our table.
The rest of the table was well into their meal by the time my burger reappeared, in this case with the proper trimmings, but horribly overdone. At that point, I just wanted to eat before everyone else was finished, so I did not send it back. My side order of fruit was packed into a small metal cup they use for coleslaw or ketchup, smashing the fruit and making the whole thing really unappetizing. A glass bowl would have been a much better choice.
The table was cleared very poorly. I have noticed before that Wildfire is overzealous about taking your plates away, sometimes without asking whether you're done. In this case, there was no attempt to tidy up the table for dessert or coffee. So, we chose not to get either.
On a positive note, I did speak to the manager about the experience, and she was very receptive to what I had to say. But, as I told her, it's a shame that a Mom in her mid-80's, should have to get that type of experience, at prices that are somewhat on the high side, when she's trying to take her son and daughter-in-law out for their birthdays.