My wife and I Stayed at this hotel for the weekend 16th - 19th November 2006. This Hotel is 4* and its rooms and facilities are first class, unfortunateley the service is 1* or less. On finding reception (there are no signs), you check in, then have to walk outside along the front of the Hotel to the entrance to the rooms. There are no staff to help you with luggage etc so if you are elderly or infirmed you will have to carry it yourself. The hotel itself is completley occupied by people on inspection flights to buy property. All the public areas have salesman conducting buisness so there is no where to sit, and a peacfull drink at the bar is non exsistent. Because the guests are on these trips, the staff treat you like a 'freeloader'. We told them numerous times that we were full paying guests but they did not seem to believe us and were rude and surley. Fortunatley we were only had breakfast at the hotel but this was of poor quality and cold. Breakfast was supposed to be served up to 1030am. but when going down at 0930am they turned the lights out and started to clear everything away. When we complianed we were ignored and the staff just carried on. We complained to the satff at reception and asked to see a manager but there were none on duty. The bar in the evening closed at 2300, and if you wer sitting in the lounge they stood there wating for you to finish so they could lock up. At this time if you didnt want to go to your room you had to sit in reception. At no time were we told that the hotel was used for inspection flight customers and as result services fell below suitable standard. There is no doubt that the location and the facilities of the hotel are first class the rooms were comftable and kept very clean,but the service was dreadful and when you combine the both you can only give it a 2*. We have written to the hotel to complain but as we expected we have heard nothing.
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- Also Known As:
- Campoamor Hotel Alicante Province