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“Not attentive”

Jurin Japanese Restaurant
Ranked #45 of 147 Restaurants in Geneva
Cuisines: Japanese, Sushi, Asian
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Dinner, Lunch, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Batavia, Illinois
1 review
“Not attentive”
2 of 5 bubbles Reviewed May 19, 2014

Tonight we went to celebrate my son's 16th birthday. I don't know what happened but maybe there were already 2 birthdays at the table that they didn't hear when we indicated the third, our son. We let it slide as you know that age says they don't want the attention but they really do. I went to the front and gave a 1 and a 6 candle to someone asking them to place in cake at the end of the meal. Not only did they not do that, my husband had to say something after they brought out cake for the other birthday guests. They then brought my son cake without the 1 and 6 candle. Finally they take a picture and can't check that my eyes are closed and take another picture before printing. Not a good experience. I won't waste my time trying to make a special day special here. Very disappointing. Good thing my son is a good sport.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank KMG2014451
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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46 reviews from our community

Visitor rating
    23
    13
    5
    4
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Chicago, Illinois
Level Contributor
69 reviews
58 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
“Decent Food..... Just OK”
3 of 5 bubbles Reviewed April 3, 2014

Had dinner with 5 of us & it was what we expected....decent food & prep show by the cook. Not in a league with many other fine Japanese steakhouses but it satisfied our hunger. Good choices for food but several other reviewers were on-point about the management being less-than-accommodating w/ seating people until every last person arrived----even though after we got seated, we waited about 15 minutes to see a waiter to put in drink orders. I can't say much bad about the experience----just that nothing stood out & I won't rush back any time soon....which, in their industry, I guess says enough

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank averagejoe846
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
“Fresh”
5 of 5 bubbles Reviewed January 21, 2014

Excellent sushi perfect service very nice selection of sake , best sushi in around..............................................................................................................

  • Visited January 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank libriansea8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naperville
Level Contributor
10 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Disappointing Experience”
1 of 5 bubbles Reviewed January 21, 2014

I was dining at Jurin with a group of 17on a Saturday evening. We had made reservations for 6pm. We arrived at 5:50 with most of our party, all but 5. We were seated and told that if the others had not arrived by 6 we would need to call them and get their orders. So, that is what we did-at 6pm the "show" began. We were served drinks and the food was prepared very quickly. Some diners were to have ice cream with their meals. Two of the children had the ice cream removed from their plates before they had finished. The water was take from the table while we were still finishing our meals. We were not offered a second drink, checks were presented and we were told to leave as they had other diners to serve. A complete meal for 17 was finished in 50 minutes! Not a pleasant dining experience - and yet my meal was $30.00. I have never felt this disappointed with a dining experience!

  • Visited January 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Canathe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naperville, Illinois
Level Contributor
49 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
“Fast turn around!”
2 of 5 bubbles Reviewed January 19, 2014

Went for dinner here with a large party. The staff obviously wasn't happy about the speed at which we were ordering or eating and in fact almost the moment the food was done cooking they were trying to clear us out for the next group of people. Very little of the "show" you would expect when our meal was being made. It was clear this place is about the number of seatings it can get in during an evening. Very disappointing. We have been here before and clearly the atmosphere and attitude has changed.

  • Visited January 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank SVS1107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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