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“DIRTY-OLD-MUSTY-SPIDERS-IN TERRIBLE CONDITION!” 1 of 5 bubbles
Review of The Herrington Inn & Spa

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The Herrington Inn & Spa
Ranked #1 of 2 Hotels in Geneva
Certificate of Excellence
Rochester, Michigan
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“DIRTY-OLD-MUSTY-SPIDERS-IN TERRIBLE CONDITION!”
1 of 5 bubbles Reviewed August 15, 2010

Absolutely the worst hotel I have ever been to! Our first room had so much mold in the shower and a faucet that would not turn off. We were given a new room that had a faucet handle that came off in my hand also a moldy shower stained pillow cases and I don't even want to describe what was on the telephone next to the toilet. The marble was broken on the tub deck and the tub faucet was covered in soap scum. Our patio was shared with the room next to us without any separation or privacy. They turned down our bed at 6 pm and left milk and cookies out. We didn't get back until 11 and milk wasn't looking to good at that point. They also left a plate of chocolate strawberries uncovered on the table. lastly Huge Black Spiders! I killed 4 when we returned at 11 and the next morning 2 more! Also the hotel has a very damp and moldy feel and smell to it.

  • Stayed August 2010, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Gambro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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375 reviews from our community

Traveler rating
    277
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    19
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See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
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English first
chicago
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed July 28, 2010

At first sight we were delighted with the inn. After dinner we came back to sit out on patio adjoining our room for a little wine and cheese and convesation. We could not relax due to the cob webs and the spiders that were hanging from above porches. We went inside and proceeded to have to kill 3 more spiders we found on the curtains and in the cobwebs on the bedside lamps!! The room was not clean, bedposts were dusty and corner of rooms very dusty! Needless to say none of us slept very well that night. On checkout, we were " thanked for bringing it to their ATTENTION"! Would not recommend this until their cleaning crew is retrained. We should have brought the spiders we killed to the desk.

  • Stayed July 2010, traveled with friends
    • 1 of 5 bubbles
      Cleanliness
Helpful?
2 Thank kat1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed July 23, 2010

The staff is incredibly service-oriented. They went out of their way to make our trip more enjoyable. Next time I'm getting a facial!

  • Stayed July 2010, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JBonita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed July 5, 2010

Had to go to the area for business and decided to take another day for pleasure. It was the week before the 4th of July and it was Americana at its absolute best! First of all, the towns of Geneva and St. Charles are charming, inviting and beautifully situated along the Fox River. I used TripAdvisor to find a hotel and The Herrington popped up with good reviews all the way around. After staying there for 2 nights, I wholeheartedly agree! We arrived around midnight after driving through Chicago and all the expected delays and road construction (ugh!), and were happy to find a lovely, comfortable place to stay. The interiors are tastefully done, the rooms are impeccably clean, and the beds are comfortable. In the morning, it was a pleasure to open the French doors and be overlooking the Fox River. After finishing my work that first morning, we had lunch at the hotel's restaurant (Atwater's) and it was oh-so-good! I had the shrimp and scallop pasta and my Mom had the chicken salad. Afterwards we sat in the courtyard by the river and relaxed before heading into Geneva for some shopping. I would highly recommend this place for anyone who needs a relaxing, rejuvenating break from their daily routines. We are already talking about going back around the holidays!

  • Stayed July 2010, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Traveller325
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elgin, IL
2 reviews
5 of 5 bubbles Reviewed May 29, 2010

We were married at The Herrington on 5-15-10. Deanne, the event planner was very professional and made great suggestions to help us create our special day. The ambiance of The Herrington is unmatched and the location along the Fox River was a beautiful setting for our Dove Release. The servers wore white gloves and their presentation was synchronized. The food was exceptional. We spent the night in a one bedroom suite and entertained our out of town guests. It was a most enjoyable week-end. Thank you, Deanne!

  • Stayed May 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 515Kids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oswego, IL
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 26, 2010

From the moment of booking your reservation to your departure at checkout, you will be pampered. We were lucky enough to spend our honeymoon here 15 years ago and on our anniversary this year we stayed once again. We were pleasanly surprised to see that the same combination of charm, comfort and professionalism from the staff were still exhibited. We stayed in room 110 which was directly on the river. Our room was warm and inviting. Our check in was without fault. As we entered the room, we noticed the fireplace was lit, the individual bottles of milk were chilling on ice, and the warm chocolate chip cookies were neatly placed on a plate-all included in the price for lodging. The bed (and oh my the pillows!) were beyond compare. The room was spotless. Our experience was phenominal and I cannot recommend it highly enough. While this is an upper-scale accomodation for the area, the staff make all feel welcome.

  • Stayed February 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank luxfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
st charles
1 review
2 of 5 bubbles Reviewed February 14, 2010

Where should I start? 10 Tablepoons (if that)of slighty warm soup for $12.00. The amount in the bowl was laughable. Soup before my appetizer. Slow service. For such a small restuarant I would expect better service. Very overpriced Valentine Menu.

  • Stayed February 2010, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank sasaryan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Herrington Inn & Spa

Property: The Herrington Inn & Spa
Address: 15 S River Ln, Geneva, IL 60134-2251
Location: United States > Illinois > Geneva
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Geneva
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Herrington Inn & Spa 4*
Number of rooms: 61
Official Description (provided by the hotel):
AAA Four Diamond boutique hotel, spa, and restaurant in the Chicago suburb of Geneva, IL. Voted one of Illinois best spa hotels and located on the waterfront, each room offers a large whirlpool tub, fireplace, and furnished balcony. We are perfect for storybook weddings, corporate meetings, romantic getaways, fine dining, and relaxing in the best day spa in Geneva. Within walking distance to the Metra Train line to Chicago's Loop, and running/biking path. Evening turn down service staff deliver chilled milk and fresh baked cookies to all overnight guests. Each morning guests enjoy a complimentary European-style continental breakfast buffet served in our grand lobby. Also complimentary: wireless internet access and plenty of onsite parking. Just across from the hotel is the Fox River Trail, available year round for waterfront running or biking. Hotel is within walking distance to over 100 shops, galleries, restaurants, and pubs. ... more   less 
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Also Known As:
The Herrington Inn And Spa
The Herrington Hotel Geneva
Herrington Hotel Geneva
Herrington Geneva

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