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“Great staff goes out of their way”
Review of Stoney Creek Inn

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Stoney Creek Inn
Ranked #1 of 11 Hotels in Galena
Certificate of Excellence
Reviewed September 10, 2011

Dena Fairbanks(general manager) and her staff went out of their way to help us receive important papers via email and scan them back to sender in a timely manner. The staff are so friendly and actually seem to like their jobs which isn't always the case. Accommodations were comfortable and relaxing. Decor was very cool! We stayed in a standard king room. I know they have larger rooms and theme suites which I bet are really neat. Enjoyed the pool and hot tub. Great place to stay at a reasonable price.

  • Stayed: September 2011, traveled as a couple
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1  Thank Deb H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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780 - 786 of 883 reviews

Reviewed September 4, 2011

I'm a hard woman to please and I'll admit it. Stoney Creek had big expectations to satisfy because this trip was for my honeymoon. They met all of my expectations and then some. We stayed in a extended king sized room with whirl pool. We almost didn't need the whirl pool (though it was a nice treat!). We spent just as much time in the hotel's hot tub and pool area. Our room was clean, comfortable, wonderfully decorated in a rustic camping/ fishing design that both men would feel comfortable in and women would enjoy. We spent 3 days from Aug. 30th and Sept 2nd and enjoyed every moment of it.

  • Stayed: September 2011, traveled as a couple
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Thank Musicmeg83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2011

Because of a fire at our home, we just spent 125 days as guests at Stony Creek Inn and we are writing this review to thank Dena and her staff for making our stay so comforatable and for treating us like "family". Our every need was met, including a convient handi-capped parking spot, help with our computer problems, permission to use the breakfast room for my weekely card game, and pleasant, friendly assistance whenever needed.
Thanks also for the fresh cho. chip cookies delivered to our door and for Paul's birthday cake and card signed by many of the staff - how neat! We are home now, and it's true 'there is no place like home' but when we needed it, Stony Creek was a very satisfactory substitute!. We highly recommend Stony Creek Inn to anyone visiting Galena.
Paul and Diane Mask

  • Stayed: April 2011, traveled with family
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Thank Diane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2011

We had a block of rooms reserved for four months. Two days prior, we tried to give the names of those who would be staying in various rooms, but the Inn would not take them. "We'll take care of that when they check in." Long story short, they over-sold, screwed up and left us one room short at 1:30 in the morning. No excuse for that. The A/C in our room sounded like an antique refrigerator, the shower like a train whistle and the bed felt like we were sleeping on a trampoline. Did I mention we had to park off-site because all of the parking spaces were taken? Otherwise, we had an enjoyable stay.

Room Tip: Get there first.
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  • Stayed: August 2011, traveled on business
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2  Thank DavidF98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcernFixer, Vice President of Corporate Support Services at Stoney Creek Inn, responded to this reviewResponded September 2, 2011

Dear David,
We will immediately investigate all the incidents that allowed your experience to take place because, under any circumstances, it is just as unacceptable to us as it was to you. On behalf of our entire team, please accept our humble and sincere apologies. We will identify the issues and the personnel involved and take steps to insure that we are better prepared with all the items you mention in your review. I am pleased that you ‘otherwise had an enjoyable stay.” Thank you for taking the time to make us aware and, again, our sincere apologies.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 23, 2011

We decided last minute to take a trip to Galena but weren't really sure where to stay. A family member mentioned they'd stayed at the Stoney Creek Inn in Peoria and they loved it so we thought we'd try it. We reserved a whirlpool themed suite and it was wonderful! It was a very large room with separate living/sleeping/kitchen space. The bed was very comfortable and the room was very clean. Even though the parking lot was full of cars, it seemed like we were the only people there because it was so quiet. The pool area was very nice as well. If we had any complaint, it was that the breakfast area wasn't large enough to accomodate the number of guests. The breakfast was very basic but sufficient. We loved Galena and would recommend the Stoney Creek Inn as a great place to stay while visiting there.

  • Stayed: July 2011, traveled as a couple
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Thank KAS1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2011

My daughter and I have been staying at this hotel about 6 times in the past 8 or 9 years. We both love it. I like the bunk bed rooms. The pool area is lovely -- very woodsy atmosphere. The decor is beautiful; very comfortable setting. The free breakfast each morning is delicious and even offers hot food.

Great deal. I look forward to coming back.

Kim & Steph

  • Stayed: August 2011, traveled with family
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1  Thank Kim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2011

Traveling with me were my mom and my teenage daughter. We came to Galena to celebrate my mom's birthday. I orginally booked a villa at the Eagle Ridge Resort but our villa already had some guests staying in there, MICE. So at 11 pm, I called Stoney Creek Inn to see if they had any rooms available. They did, so we packed up our things and checked out of Eagle Ridge and headed over to Stoney Creek Inn. Upon arriving, we were welcomed by Anthony who was very friendly and understanding. Our suite was clean and just perfect. At the time we checked in, this was the only night available. The next morning I checked us out with Dena and she told us she had one suite available but we had already had plans to try the Renaissance so we left to go see this hotel. The Renaissance was a B & B and we didn't want that kind of experience so we went back to Stoney Creek but Dena told us she had just sold the last room. We stayed in Stoney Creek's parking lot calling every hotel in Galena looking for a room for the remaining 2 nights of our girls' getaway. Low and behold, when we thought we'd have to start making the trek back home to central IL, Dena calls back and says she just had a cancellation and it's for a fireplace suite...SWEET! So we were all happy cause now we had a place to call home for the rest of our stay in Galena. This is one of the best hotels I have ever stayed at. Whenever booking a hotel in Galena, it will always be Stoney Creek Inn...The breakfast is great, the people are nice, and rooms are comfortable and clean...what more could anyone want from a hotel. Thank you, Dena and staff!! Hope to return to Galena and Stoney Creek real soon!!

  • Stayed: August 2011, traveled with family
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1  Thank IlTravelbug4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Stoney Creek Inn

Address: 940 Galena Square Dr, Galena, IL 61036-1361 (Formerly Stoney Creek Inn Galena)
Location: United States > Illinois > Galena
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Galena
#2 Business Hotel in Galena
#5 Family Hotel in Galena
Price Range: $89 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Stoney Creek Inn 2*
Number of rooms: 75
Official Description (provided by the hotel):
Gravitate to Galena. After a wonderful day shopping more than 100 antique stores, marveling at historic 19th-century architecture, playing a round of championship golf, hitting the slopes or experiencing one of Galena's many unique restaurants, the Stoney Creek Hotel rooms and theme suites are the perfect place to unwind. Relax by the fire or in our indoor heated pool. We look forward to your arrival. ... more   less 
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Also Known As:
Stoney Creek Inn Galena Hotel Galena
Stoney Creek Galena
Stoney Creek Hotel Galena

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