Upon our 1st stay, we were welcomed by a staff that catered to our needs. We got the opportunity to meet the general manager, Dena, who was most gracious and answered all our questions and responded rapidly with any problems we encountered. A very personable and professional woman, she took the time to treat us with dignity and grace. Upon our departure, she suggested joining their frequent travelers program. When told we would sign-up online, her and Eva insisted they do it then and there for us, as we would earn upgrades immediately upon our next check in to the hotel.
Seeing as how the rooms were immaculate, the staff accommadating, and housekeeping was always available for all the extras, we decide to rebook another 4 day mini vacation a month later.
Upon our arrival, we were upgraded to the next room level due to our frequent travler program. When a room change every night was required to meet this criteria, we spoke to Dena if anything could be done to alleviate this problem. She shuffled room reservations, upgraded us to even a higher room level than was expected, and moved us directly across the hall to a suite, where we remained till check out.
Eva, Theresa, Anthony, and Laura Lee were engaging and professional desk clerks/night managers. We enjoyed all the ammenities, including the pool area and front porch. Although a non smoking hotel, there were easily accesible areas that afforded this opportunity for us.
We certainly will rebook there again.
- Official Description (provided by the hotel):
- Gravitate to Galena. After a wonderful day shopping more than 100 antique stores, marveling at historic 19th-century architecture, playing a round of championship golf, hitting the slopes or experiencing one of Galena's many unique restaurants, the Stoney Creek Hotel rooms and theme suites are the perfect place to unwind. Relax by the fire or in our indoor heated pool. We look forward to your arrival. ... more less
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- Also Known As:
- Stoney Creek Inn Galena Hotel Galena
- Stoney Creek Galena
- Stoney Creek Hotel Galena