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Traveler rating
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All reviews crystal cave fantasy suite the indoor outdoor pool cave room small balcony hearts delight wooded area gas station no elevator themed rooms room was clean downtown galena hot tub regular room nice breakfast grant's home would stay here again
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Reviewed May 13, 2019

The staff was very friendly, courteous and helpful. We enjoyed the balcony, especially in the early mornings when we could see the wildlife. The beds were a little soft, but no terrible. I was impressed that breakfast was different all five days of our stay - very nice. The next time we are in Galena, this hotel will be our place to stay and we highly recommend it!

Date of stay: May 2019
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank iconions
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 12, 2019 via mobile

This hotel may look a little outdated but the rooms are spotless, beds are comfortable , and front desk is very accommodating. Pool was warm and clean as was the hot tub. Nice location. Close to downtown Galena, Blaum Distillery, and historical attractions. I will be coming back!! Reasonably priced.

Date of stay: May 2019
Trip type: Traveled as a couple
Thank georgettem699
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 12, 2019 via mobile

While taking a trip to Galena, IL, we stayed at the Best Western Designer Inn and Suites. We had a wonderful stay. Employees were very accommodating (Matt, you rock). The room itself was nice and clean-also has a balcony. They have an awesome indoor/outdoor pool with hot tub and they supply the pool towels. The kids love the pool. Also included is a breakfast bar from 7-10am. Not just a continental breakfast either. Pancakes, biscuits and gravy, etc. We will definitely be staying there again!

Date of stay: May 2019
Trip type: Traveled with family
Thank baileysmommy76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 8, 2019

All of the staff were very courteous, helpful, and professional. The amenities were excellent, and the breakfast was plentiful, tasty, and satisfying. Overall, it was a very pleasant trip and we will definitely choose this hotel again.,

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Go19965798281
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2019

The room was OK. Fridge was wobbly and froze some food I put in it. Frozen celery isn't good. Had a cute patio area with chairs. Housekeeping left our room door open all day after cleaning, we got back at 7PM and found it. Thankfully nothing was stolen, but when we told staff at front desk, they weren't concerned and did nothing. Exhaust fan in bathroom didn't do anything but make noise.

Date of stay: May 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank sewnana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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