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“Awful! Horrible!”

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Best Western Designer Inn & Suites
Ranked #7 of 11 Hotels in Galena
Certificate of Excellence
Dubuque
Level 1 Contributor
4 reviews
3 hotel reviews
“Awful! Horrible!”
Reviewed February 16, 2013

Awful! Pool is fairly small and only open til 10:00 at night! On a Friday!!!!!!!!!!!!!!! Awful service got in the room the toilet wouldn't flush and went to call front desk well guess what? Phone didn't work! Then call her on our cell and she says well we can see what we can do with a hush. She comes up stomps through the room and fixes both and leaves and says have a nice night. Yea ok lady horrible room!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank AndreaH659
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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626 reviews from our community

Traveler rating
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    67
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
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  • German first
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English first
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 15, 2013

I arrived at the Best Western in Galena and was quite impressed. The room was clean, spacious, well taken care. The service was great and so was the price. I would definitely come back. Although, I was not able to enjoy the breakfast or the pool because I wanted to stay in bed, other guests informed me they were great.

  • Stayed February 2013, traveled with family
    • Value
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Helpful?
Thank Islandgrl99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Des Moines, Iowa, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 31, 2013

My fiance and I stayed at the Best Western Galena for 3 nights in early December. The hotel itself was very presentable - clean and tidy. The staff was very helpful and made sure we knew of all the amentities and answered any questions and made suggestions for local places to visit. The room itself was very nice, my fiance was very impressed with my choice for booking this hotel. :) It was a very large and open with a LOT of storage (if you need it). The bed was comfy and we liked the nice touches of the pottery lamps and old sewing wheel tv stand. We especially enjoyed the breakfast provided and the snacks the hotel offered too! There was always hot coffee if you needed it too! We utilized the pool and hot tub which were excellent and a great way to relax after a day of shopping and strolling. I also really enjoyed the fact that they offered WIFI so I could utilize that on my laptop. I did notice they also had a computer in the lobby for guest use. The hotel is also in a great location from downtown Galena. We had a nice time in Galena and when we return we will book at the Best Western!

  • Stayed December 2012, traveled as a couple
    • Value
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Helpful?
1 Thank AshWee L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Syracuse, NY
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 11, 2013

We stayed for 2 nights in 2 different rooms over the New Years Holiday. The first night we stayed in the Roman Holiday Suite. The second night was in a regular king Whirlpool Suite. The first night definitely outranked the second, solely on how beautifully the owners have re-done these suites. We had a sneak peek into a couple that are currently being re-done. It became obvious at that point that the owner's creativity and and love for that place was evident. Both rooms were clean and comfortable. The newly renovated suite had a more comfortable bed and was quieter. Both room were an excellent value. Some have mentioned the lack of proximity to downtown Galena, It was an easy drive in, and an easy drive out of town when time to leave. We did not partake in the free breakfast as there was a place that was recommended to us that we could not pass up. Would stay here again anytime.

  • Stayed December 2012, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank snownurseSyracuse_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level 3 Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 1, 2013

Really wonderful people on the staff. Comfortable rooms, spacious, nice breakfast bar, coffee 24/7, and Splenda on the coffee bar. The place was convienient to resturaunts, large selection of snacks available at the gas station next door, and plenty of parking places just outside the front door.

Room Tip: All rooms were great.
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  • Stayed December 2012, traveled on business
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Helpful?
2 Thank Ira W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middleton, WI
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 1, 2013

Galena is a gem and although there are many establishments to choose for lodging, you can't get a better room for the price. The weekday prices are a steal! This hotel has close proximity to the main strip and historical sites, clean and easy check-in/out. Wireless internet worked well, and the service and breakfast were outstanding. My wife and I especially enjoyed the indoor/outdoor pool with cedar lined walls and hot tub inside. We originally booked a regular room, however after a tour of the fantasy suites we chose to upgrade to the Crystal Cave-this was the highlight of the hotel. High end amenities, including a Kohler steam/massage shower, sauna and whirlpool make the suites a MUST see. We also had a surprise basket from management-nice touch for our first stay! We will return to Best Western Designer Inn and Suites and look forward to their new fantasy suites. Galena is a gem and so is this hotel!

Room Tip: Go for the fantasy suites...worth the extra cost!
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  • Stayed December 2012, traveled as a couple
    • Value
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Helpful?
3 Thank RobertoMiddleton_WI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davenport, Iowa, USA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 20, 2012

we were pleasantly surprised to find a suite waiting for us when we arrived, even though we did not book one. We enjoyed our stay, the room was very comfortable and cozy. the internet in the room worked great, never lost signal. We will return next time we are in the area!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank TYLER B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Designer Inn & Suites

Property: Best Western Designer Inn & Suites
Address: 9923 W US Route 20, Galena, IL 61036
Phone Number:
Location: United States > Illinois > Galena
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Galena
#6 Romantic Hotel in Galena
#7 Family Hotel in Galena
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Designer Inn & Suites 2.5*
Number of rooms: 40
Official Description (provided by the hotel):
Newly remodeled large rooms! Newly remodeled bathrooms! New lobby and new hallways! Located 1/2 mile from downtown Main Street Galena. Free hot breakfast with stay. ... more   less 
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Also Known As:
Best Western Designer Hotel Galena
Best Western Galena
Galena Best Western

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