We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Galena”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Ramada Galena Hotel and Day Spa
Ranked #6 of 11 Hotels in Galena
Certificate of Excellence
Write a Review

994 reviews from our community

Traveler rating
    384
    352
    159
    57
    42
See reviews for
275
482
27
26
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • Any
English first
OSAGE
1 review
Reviewed October 22, 2012

Was hoping for a nice clean hotel instead there were stains on the carpet thru out the hotel, very dated interior, poor quality furniture. When I booked the hotel I was told I would get a military discount. Upon checking in was told that can't get that on the weekends. I will let my husband know he doesn't have to be a soldier on the weekends.

The breakfast was poor, no fresh fruit. There were a few apples but all had holes in them.

I will definately find another hotel on my next trip to Galena

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada

Helpful?
Thank SHERRI F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricDLong, General Manager at Ramada Galena Hotel and Day Spa, responded to this review, October 24, 2012
Dear Guest,
Thank you for taking the time out of your schedule to let us know about the problems you had with your stay. I apologize that your experience was anything less than satisfying.
Please be assured that Management will be addressing the entire staff regarding the customer service issue, breakfast issue, and the maintenance issues you experienced during your stay.
We are going thru renovations and getting new carpet, wallpaper, and bedding and furniture, but it is a project that is proceeding in stages.
Regarding the military discount, please feel free to contact me directly and I will correct this. We’ve had some new staff who are unfamiliar with all of our rates and discounts, and I apologize your military discount was not honored.
Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations and make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis.
We hope to see you again.
If we can provide any assistance, don't hesitate to contact us directly at 815-777-2043.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Galena hotels
0.1 mi away
Country Inn & Suites By Carlson, Galena IL
1.2 mi away
Stoney Creek Inn
Stoney Creek Inn
#2 of 11 in Galena
840 reviews
2.7 mi away
Best Western Designer Inn & Suites
Show Prices
Show Prices
Show Prices
8.8 mi away
Chestnut Mountain Resort
6.2 mi away
Eagle Ridge Resort & Spa
8.0 mi away
Worldmark Galena
Worldmark Galena
#8 of 11 in Galena
92 reviews
Show Prices
Show Prices
Show Prices

Been to Ramada Galena Hotel and Day Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ramada Galena Hotel and Day Spa

Property: Ramada Galena Hotel and Day Spa
Address: 11383 W US Highway 20, Galena, IL 61036-9685
Phone Number:
Location: United States > Illinois > Galena
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Galena
#8 Romantic Hotel in Galena
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Ramada Galena Hotel and Day Spa 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
Close to Downtown Galena, Shopping and Dining. Our Ramada Galena Hotel was made for whatever occasion you have in mind, be it your wedding and reception, hosting a business event, or having a romantic getaway near Dubuque. Located on Highway 20 and situated on 10 well-manicured acres, including a catch-and-release fishing pond and beautiful gardens, our Galena, IL, hotel offers bed and breakfast charm in northwestern Illinois. Each room features standard amenities like free Wi-Fi Internet access, and you are invited to use the fitness center complete with 67-foot indoor heated swimming pool, whirlpool, exercise room and volleyball court. Savor in a full body wrap, hot stone massage or a manicure at our full-service day spa, then return to your room for a relaxing evening. Suites with hot tubs and fireplace, as well as handicapped-accessible rooms, are available at our non-smoking Galena, Illinois, hotel. After a refreshing night of rest, start each day of your stay with free continental breakfast. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Wyndham, Travelocity, Hotels.com, Hotwire, TripOnline SA, Cheap Tickets, getaroom.com, HotelQuickly and Cancelon so you can book your Ramada Galena Hotel and Day Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ramada Hotel And Day Spa Galena
Ramada Galena
Galena Ramada

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing