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“Not worth the money”

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Ramada Galena Hotel and Day Spa
Ranked #6 of 11 Hotels in Galena
Certificate of Excellence
Reviewed October 22, 2012

Was hoping for a nice clean hotel instead there were stains on the carpet thru out the hotel, very dated interior, poor quality furniture. When I booked the hotel I was told I would get a military discount. Upon checking in was told that can't get that on the weekends. I will let my husband know he doesn't have to be a soldier on the weekends.

The breakfast was poor, no fresh fruit. There were a few apples but all had holes in them.

I will definately find another hotel on my next trip to Galena

  • Stayed: October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
Thank SHERRI F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricDLong, General Manager at Ramada Galena Hotel and Day Spa, responded to this reviewResponded October 24, 2012

Dear Guest,
Thank you for taking the time out of your schedule to let us know about the problems you had with your stay. I apologize that your experience was anything less than satisfying.
Please be assured that Management will be addressing the entire staff regarding the customer service issue, breakfast issue, and the maintenance issues you experienced during your stay.
We are going thru renovations and getting new carpet, wallpaper, and bedding and furniture, but it is a project that is proceeding in stages.
Regarding the military discount, please feel free to contact me directly and I will correct this. We’ve had some new staff who are unfamiliar with all of our rates and discounts, and I apologize your military discount was not honored.
Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations and make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis.
We hope to see you again.
If we can provide any assistance, don't hesitate to contact us directly at 815-777-2043.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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893 - 899 of 1,048 reviews

Reviewed October 22, 2012

  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
Thank alenamae
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
EricDLong, General Manager at Ramada Galena Hotel and Day Spa, responded to this reviewResponded October 24, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed October 20, 2012

First of all...your location and the room were fabulous. The couch and the TV were pretty outdated for it being a King Suite...but the four poster bed was gorgeous and the furniture definitely fit in with the atmosphere of Galena. And the little back patio looking out on the gorgeous field and lake were an unexpected surprise! That being said, my husband and I are pretty sure we were visited by a little critter in the middle of the night. I'm a light sleeper and the extra firm mattress DID NOT help me have a nice sleep at all, but 3 times in the night I heard rustling in the garbage cans. At first I figured our ice cream cups were just settling in the trash can, but it would come and go every few minutes. I woke my husband up who believed I was crazy and we went to look and didn't find anything so we went back to bed. About 10 minutes later the rustling started again and this time he heard it also. We jumped out of bed and went to look and, again, nothing. Thinking we were crazy, we scoured the room looking for any evidence of a mouse. We found some mouse poop up behind the night stand by the headboard. We just decided to put the trash out back on the patio because there was no point in asking for another room at 3-4am. I understand being out in the country it's gonna happen but really didn't expect it. In the end, a softer mattress would've really been great! We left our 5 month home with the Grandparents and I was really looking forward to a good night's sleep =\ I can't really rate the staff, our interaction with them was minimal. The girl on check in was super friendly and the girl on check out seemed like she had better things to do and I was bothering her. "Staff in Uniform" didn't notice at all. Your breakfast was awesome!

  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
Thank MICHELLE G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricDLong, General Manager at Ramada Galena Hotel and Day Spa, responded to this reviewResponded October 22, 2012

Thank you for taking the time out of your schedule to post a review on Tripadvisor. And thank you for letting us know of the issues you had during your stay.
As the Ramada Galena is located in a very rural area, and it is harvest time, it is natural for some wildlife to try to locate closer to the property. We have very regular service by Orkin to prevent such incidents, however, with the cool evening weather, and your room being on the 1st floor and having the patio door open, it can happen. I apologice foe this, and we will have our service rep out to the property ASAP.
As for the out dated tvs and furniture and soft bedding, we are going thru a period of renovation, and I invite to come back when it's completed, to experience the Ramada Galena in a whole new way!
At the Ramada in Galena, Illinois, we pride ourselves on bed and breakfast, country inn atmosphere, and we work hard to offer the one of the best hotel and resort experiences in the Tri-State area. We’re on the western end of historic Galena, just a 3 minute drive from Main Street, and we’re just 20 minutes east of downtown Dubuque, Iowa. Whether you’re enjoying a quiet, relaxing stay, a trip for shopping and dining, visiting our on-site Indulge Day Spa, or viewing our perennial gardens by the stony pond and creek, our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis.
We hope to see you again.
If we can provide any assistance, don't hesitate to contact us directly at 815-777-2043.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 20, 2012

  • Stayed: October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
Thank LINDA S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed October 19, 2012

  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
Thank Linda P
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed October 19, 2012

  • Stayed: October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
Thank JANETAJ
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed October 19, 2012

  • Stayed: October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
Thank MARK P
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Ramada Galena Hotel and Day Spa

Address: 11383 W US Highway 20, Galena, IL 61036-9685
Phone Number:
Location: United States > Illinois > Galena
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Galena
#8 Romantic Hotel in Galena
Price Range: $81 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Ramada Galena Hotel and Day Spa 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
Close to Downtown Galena, Shopping and Dining. Our Ramada Galena Hotel was made for whatever occasion you have in mind, be it your wedding and reception, hosting a business event, or having a romantic getaway near Dubuque. Located on Highway 20 and situated on 10 well-manicured acres, including a catch-and-release fishing pond and beautiful gardens, our Galena, IL, hotel offers bed and breakfast charm in northwestern Illinois. Each room features standard amenities like free Wi-Fi Internet access, and you are invited to use the fitness center complete with 67-foot indoor heated swimming pool, whirlpool, exercise room and volleyball court. Savor in a full body wrap, hot stone massage or a manicure at our full-service day spa, then return to your room for a relaxing evening. Suites with hot tubs and fireplace, as well as handicapped-accessible rooms, are available at our non-smoking Galena, Illinois, hotel. After a refreshing night of rest, start each day of your stay with free continental breakfast. ... more   less 
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Also Known As:
Ramada Hotel And Day Spa Galena
Ramada Galena
Galena Ramada

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