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Ramada Galena Hotel and Day Spa
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Reviews (1,115)
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All reviewsno elevatorlarge deckcontinental breakfastking suiteroom was cleanpool and hot tubfirst floorwould stay here againyogurtvery nice staychecking inbiscuits and gravypool areastaff was very friendly and helpfulget awaygreat place to stayclose to downtown
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Reviewed April 24, 2012

We stayed at the Ramada in Galena a few weeks ago for a few nights. We got a killer deal because we booked it a day before. We stayed in a King Suite with a firplace and whirlpool tub. I suggest that you ask for a room on the backside facing the pond and we stayed on the 1st floor so we were able to walk right out of our room. No balconies on the 2nd floor. Breakfast was really nice for a continental. Make your waffles, french toast, bagels, donuts, cereal, muffins, plus juice and coffee. Definitely worth the money to stay at the Ramada and would stay there again.

  • Stayed: April 2012, traveled as a couple
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Thank luvinvaca07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 16, 2012

My wife and I spent two nights here on a short getaway and were very impressed by the service provided to us. We arrived to check in very late, around midnight, and were treated to perhaps the most friendly front desk employee (Ted) we have ever encountered. His enthusiasm and upbeat attitude was a pleasant surprise and he had us on our way in less than two minutes.

The room itself was very plain, but adequate. The large comfortable king bed had five pillows and a thin, well-worn bedspread that could stand to be replaced, as well as two sinks - one inside the bathroom and one in the room itself. The only complaint we had was with the water quality. It was abnormally hard and reeked and tasted of iron. When I went to the lobby to buy a $1 bottle of water from their small shop the second night, Ted apologized for the quality of the hotel's well water and graciously gave me the bottled water on the house. This was totally unnecessary (I hadn't even mentioned the water quality) but much appreciated.

The complimentary breakfast buffet was terrific and was continually refilled by hotel staff. Waffles, fruit, yogurt, cereal, donuts, bagels, oatmeal, coffee, juice, tea. Oh, and the front desk also had complimentary cookies available at night!

Despite the water issues, we wouldn't hesitate to stay here again.

  • Stayed: April 2012, traveled as a couple
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1  Thank milbucksfans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricDLong, General Manager at Ramada Galena Hotel and Day Spa, responded to this reviewResponded April 18, 2012

Thank you for taking the time out of your schedule to post a review on Tripadvisor. At the Ramada in Galena, Illinois, we pride ourselves on bed and breakfast, country inn atmosphere, and we work hard to offer the one of the best hotel and resort experiences in the Tri-State area. We’re on the western end of historic Galena, just a 3 minute drive from Main Street, and we’re just 20 minutes east of downtown Dubuque, Iowa. Whether you’re enjoying a quiet, relaxing stay, a trip for shopping and dining, visiting our on-site Indulge Day Spa, or viewing our perennial gardens by the stony pond and creek, our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis.
We hope to see you again.
If we can provide any assistance, don't hesitate to contact us directly at 815-777-2043.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 15, 2012

Very nice hotel. Loved the king size bed and the continental breakfast was great! Like the previous reviewer I to seen the brown water from the faucet that's because it's well water and it cleared up in about one minute. Our room was very clean and comfortable. Only drawn back was a few stains on the rug in our room. Kind of gross but it prompted me to wear my slippers which you probably should always wear in a hotel room anyways.

Room Tip: Bring slippers when you travel!
  • Stayed: April 2012, traveled as a couple
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Thank Ptmo4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricDLong, General Manager at Ramada Galena Hotel and Day Spa, responded to this reviewResponded April 18, 2012

Thank you for taking the time out of your schedule to post a review on Tripadvisor. At the Ramada in Galena, Illinois, we pride ourselves on bed and breakfast, country inn atmosphere, and we work hard to offer the one of the best hotel and resort experiences in the Tri-State area. We’re on the western end of historic Galena, just a 3 minute drive from Main Street, and we’re just 20 minutes east of downtown Dubuque, Iowa. Whether you’re enjoying a quiet, relaxing stay, a trip for shopping and dining, visiting our on-site Indulge Day Spa, or viewing our perennial gardens by the stony pond and creek, our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis.
We hope to see you again.
If we can provide any assistance, don't hesitate to contact us directly at 815-777-2043.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 12, 2012

My husband and I love Galena and decided we wanted to get away for a few days. We didn't want to spend the money for a B & B and got a great deal to stay at the Ramada. However, I wish we would have spent the money somewhere else. We stayed in the King Suite. The room looked like it had not been updated in a decade, but that was not the issue. First, there were ants in our room....then we went to use the whirlpool and the water was yellow. There was a sign next to the bed that said this happens and to let the water run for 10 minutes and it would clear up. I ran the water for over 30 minutes and it never cleared up. We were very disappointed because we decided to stay at the Ramada because of the whirlpool. The shower also had the yellow colored water. I went to the front desk to see if there was anything they could do, but I stood there for over 10 minutes and no one was to be found. I decided I would just let the office staff know in the morning, but when we went to check out the man and women behind the desk were so into their conversation with each other that they never looked up to speak with me. The hotel has great potential if the customer service was improved and we had clean accommodations.

  • Stayed: April 2012, traveled as a couple
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1  Thank MaryJane1220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricDLong, General Manager at Ramada Galena Hotel and Day Spa, responded to this reviewResponded April 19, 2012

Dear Guest,
Thank you for taking the time out of your schedule to let us know about the problems you had with your stay. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations and make your stay as pleasant and comfortable as possible. Please be assured that Management will be addressing the entire staff regarding the customer service issue and the maintenance issues you experienced during your stay.
Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis.
We hope to see you again.
If we can provide any assistance, don't hesitate to contact us directly at 815-777-2043.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 28, 2012

Stayed here for a getaway to Galena. Very nice beds and the continental breakfast had a huge variety. Comfortable and quiet. Free Wifi!

  • Stayed: March 2012, traveled as a couple
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Thank peggymalone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricDLong, General Manager at Ramada Galena Hotel and Day Spa, responded to this reviewResponded April 19, 2012

Thank you for taking the time out of your schedule to post a review on Tripadvisor. At the Ramada in Galena, Illinois, we pride ourselves on bed and breakfast, country inn atmosphere, and we work hard to offer the one of the best hotel and resort experiences in the Tri-State area. We’re on the western end of historic Galena, just a 3 minute drive from Main Street, and we’re just 20 minutes east of downtown Dubuque, Iowa. Whether you’re enjoying a quiet, relaxing stay, a trip for shopping and dining, visiting our on-site Indulge Day Spa, or viewing our perennial gardens by the stony pond and creek, our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis.
We hope to see you again.
If we can provide any assistance, don't hesitate to contact us directly at 815-777-2043.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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