My husband and I frequent the Desoto every couple of years as the drive from Chicago to Galena is picturesque and very soothing. The parking is great as there is a garge in the building which is great as parking was always a problem. The individuals at the front desk have always been warm and welcoming. This has always been our favorite hotel and always recommended it to others whenever possible. However, this year on Labor Day weekend, my husband and I made reservations directly with the Manager who was very kind and also provided us with free brunch tickets since we frequent this establishment as much as possible. How disappointed we were when we arrived. The wine tour reservations were never made along with not providing us with free brunch tickets. When I inquired about the wine tour I was rudely told that it was never made. My husband who never comments about how rude people can be stated privately that the individual at Desoto made him feel it was our fault for their mistake. In addition the room was musty, had to call downstairs for towels, the sink stopper was grimmy and full of tar. I left it out for maid service to see and clean but she put it right back in the sink. That was the last straw. To top it off, we paid $199.00 per night!
- Also Known As:
- Desoto Hotel Galena