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“Lovely Inn-just don't stay in the lower floor” 4 of 5 bubbles
Review of Eagle Ridge Resort & Spa

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Eagle Ridge Resort & Spa
Ranked #5 of 11 Hotels in Galena
Certificate of Excellence
Rockford, Illinois, United States
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Lovely Inn-just don't stay in the lower floor”
4 of 5 bubbles Reviewed January 5, 2014

The Inn is beautiful-very picturesque, it sits on a hill looking over water. The inside is rustic and charming with a big wood fire going. Lots of activities for families, including "Movies in the Tubies" at poolside on Friday night. Restaurants are good and staff very helpful. The only downsides: we were in one of the lower level rooms (the 100's), and it smelled a bit musty, and our heater seemed to pour out heat so we finally turned it off, and then it was cool but ok. Access to the rooms is from the outside and stairwells are outside. No elevators that I saw, so it may not be as accessible. Spa services are expensive.

Room Tip: Do not choose lowest floor rooms-smell a bit musty.
See more room tips
  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank LovesTravel524
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSeagleridge, Director of Sales at Eagle Ridge Resort & Spa, responded to this review, January 7, 2014
Good evening

Thank you for taking the time to write such a great review on our resort. As the new management company for the resort, we appreciate and need the feedback from our guests so we can continually improve on our customer service and accommodations.

We are currently working on improving our courtyard rooms and your comments will certainly help us do just that.

We have several different types of accommodations at our resort including the courtyard rooms which you stayed The Inn rooms which are the rooms in our main building and we have over 200 distinctive homes, villas and condos that line the Eagle Ridge Golf courses and the 6,800 acres known as the Galena Territory.

During your next visit we encourage you to try some of our other accommodations and let us know about your stay.

Again, thank you for staying with us and for sharing your experience at Eagle Ridge Resort& Spa.

Colin Sanderson
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,901 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (135)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Naperville, Illinois
Level Contributor
34 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed January 4, 2014

My husband and I have been going to Eagle Ridge since we were married, 28 years ago. Periodically we go back for our anniversary and continue to have a great time. November is the month we go, and the lodge is so warm and inviting, and the staff is very welcoming and professional. We walk the grounds of Eagle Ridge and love to see the deer and wild life. We have stayed in the lodge, the townhomes and houses and enjoyed all of them!

  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Martha N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSeagleridge, Director of Sales at Eagle Ridge Resort & Spa, responded to this review, January 7, 2014
Happy Anniversary! and Happy Holidays!

Just a quick note to personally congratulate you on your anniversary and a big thank you for sharing your special day with us.

We are looking forward to having you come back next year!

Colin Sanderson
Director of Sales and Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northbrook, Illinois
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed January 2, 2014

I've stayed here in Condos and single family homes about 6 or 7 times over the years. When the children were younger it was great with all of the programs for various age groups. They always had a blast. I've been there as a couple and there is nothing quite like it as well. Very private and relaxing. Lots of nature and absolutely stunning in the fall with all of the colors. 3 golf courses and 3 club houses to play golf in the summer and lots of winter sports during the winter. Hiking trails as well. Perfect get away from Chicago a few days

Room Tip: Condo's and town homes offer privacy. The Inn might be good if you wan to be in a central locati...
See more room tips
  • Stayed December 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
Helpful?
Thank emery2e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSeagleridge, Director of Sales at Eagle Ridge Resort & Spa, responded to this review, January 3, 2014
Thank you very much for taking the time to write such a great review. Please let us know the next time you plan on coming back to visit us...

Colin Sanderson
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eagle, Wisconsin
Level Contributor
159 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed December 3, 2013

The perfect spot for a retreat. We held a two day meeting at the resort, the service we received was attentive and with a smile. All aspect of the meeting were followed thru without out any effort on our part. The meals and breaks were presented timely and pleasant to the eye. The accommodations in the Inn are comfortable and clean as well as spacious.
Will be back on a personal basis

  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hopman_333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSeagleridge, Director of Sales at Eagle Ridge Resort & Spa, responded to this review, January 3, 2014
Thank you for taking the time to write about your experience at our resort. It is extremely important that we receive both good revues and reviews that offer constructive criticism so we can continually learn from our guest experiences to improve on the services that our guests receive.

Thank you and we look forward to having you back very soon....

Colin Sanderson
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed November 26, 2013

Location is great, Galena at its best. Also a good place if you like to golf and your family doesn't mind it. SPA is great too, SPA's personnel is professional and friendly - amazing experience.

Resort service on the other hand is completely detached from what I would expect to be top-notch place. I had to wait 15 min at checkout to resolve a small issue (I don't care, resolve it and let me know). Billing department next week cut me short by saying that they reserve right to change promotion rules at their discretion. For a place where I spent over $600 for a day I'd expect way nicer, friendlier, customer oriented service. I have seen friendlier service at Motels, they at least try to care about their customers. If you like to be taken care of - find a different place.

  • Stayed October 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank LuQr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSeagleridge, Director of Sales at Eagle Ridge Resort & Spa, responded to this review, December 2, 2013
Good morning:

Thank you for taking the time to write a review about your stay with us. Every review we receive allows us to improve in areas that we have fallen short, as well as to continue to provide the best personal experience. In your case we absolutely fell short in meeting and exceeding your expectations with our customer service.

We take great pride in delivering a great experience to each and every guest and I would certainly like the chance to discuss how we can do this for you. Please contact me at csanderson@eagleridge.com or feel free to call me at the resort to have a further discussion.

Thank you in advance!

Colin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Geneva, Wisconsin
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed November 15, 2013

I had a girls mini getaway and we stayed here - we were very pleased with our choice. The resort reminded me of an old ski resort. The drive through the golf course to the resort is very pretty. We also took some back roads around the resort area and stumbled upon a small but beautiful waterfall with three deer drinking from it - it's a great tucked back resort with tons of natural beauty. It's about a 15 minute drive to downtown Galena. We liked being just slightly out of the downtown area. The rooms are very well kept. It wouldn't hurt for them to update their bathrooms; but again, they were very nicely kept. The beds were very comfortable and our room had a beautiful view of the woods behind the resort. I would recommend this resort to anyone.

  • Stayed November 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Meghan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSeagleridge, Director of Sales at Eagle Ridge Resort & Spa, responded to this review, January 14, 2014
Good evening Meghan

I know I am a little late with my comments to your review and I thank you for taking the time to write about your experiences with us. It is extremely important to us that we hear not only the great comments about our resort but also those that will help us provide better service and unique experiences.

As the new management company for Eagle Ridge Resort we are very excited about 2014 and all the new initiatives we have for the resort, including updating the resort.

Thank you again for allowing us to host you girls Mini Getaway and we look forward to hosting you again…

Sincerely

Colin Sanderson: Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed November 7, 2013

With a recently broken foot, we had to shelve our 20th anniversary trip to Paris for next April. As a consolation, we booked 2 nights at Eagle Ridge. Several years ago, we stayed a few evenings in an Eagle Ridge rental home, which was great. But this time, we requested a lodge king-size room with a fireplace. It was a beautiful corner room--much larger than we ever anticipated. Everything was very clean (with the exception of a couple of outdoor bugs that came with the firewood--but that's natural).

Specific kudos to our bartendar, Byron S., in the Woodlands Bar & Grill. He was friendly and funny and a great bartender/waiter. Our first night there, we had drinks and appetizers in his area; the second night, he made sure our anniversary dinner was perfect. And he took some great photos of us on our anniversary. Try the ribs--they fall off the bone!

  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CarolineChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSeagleridge, Director of Sales at Eagle Ridge Resort & Spa, responded to this review, April 2, 2014
Good evening

Thank you for your great review of our resort and so sorry to hear about your broken foot! We do however feel honored that you chose our resort as the alternative to Paris…

Please come back and visit us again! We have so many new and exciting things happening at the resort including a renovation that will be completed this May. We also have added many new activities and Shenandoah Riding Center is open and better than ever.

Hope to see you soon!

Colin Sanderson
Director of Sales and Marketing

PS I will let Byron know about your comments!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Eagle Ridge Resort & Spa

Property: Eagle Ridge Resort & Spa
Address: 444 Eagle Ridge Drive, Galena, IL 61036
Location: United States > Illinois > Galena
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Galena
#4 Family Hotel in Galena
#5 Romantic Hotel in Galena
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Eagle Ridge Resort & Spa 3.5*
Number of rooms: 312
Official Description (provided by the hotel):
Eagle Ridge Resort & Spa is located 150 miles west of Chicago in the heart of The Galena Territory, a 6,800 acre recreational, residential and resort community nestled amid the rolling hills of northwestern Galena, Illinois. Eagle Ridge Resort & Spa is a full-spectrum resort and showcases superior golf with 63 holes on four acclaimed courses which include the North Course; the South Course; the East Course (9-holes); and the resort’s crowning achievement, The General, with over 250 feet of elevation changes throughout the 18 holes. Lodging accommodations at Eagle Ridge are delightfully unique with 80 quaint Inn rooms and over 250 villas and distinctive homes to choose from throughout the property. For the resort’s corporate clients Eagle Ridge boasts 15,000 square feet of state-of-the-art meeting space, in addition to beautiful conference homes for small, elegant meetings. The entire facility is also the perfect venue for banquets, weddings and theme parties. Eagle Ridge offers three distinctive restaurants that include award-winning Woodlands Restaurant, along with Spikes Bar & Grill and Paisanos. Other amenities include the tranquil Stonedrift Spa, providing ten treatment rooms for a complete sensory experience, and a state-of-the-art fitness center with a beautiful indoor/outdoor pool, sauna and steam room. The property is the perfect backdrop to an incredible selection of outdoor activities including miles of biking, hiking and horseback riding trails, as well as tennis, hot air balloon rides, boating and fishing on the picturesque 225-acre Lake Galena. ... more   less 
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Also Known As:
Eagle Ridge Resort And Spa
Eagle Ridge Hotel Galena
Eagle Ridge Resort Galena

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