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“A Staff That Surpasses the Mediocre”

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Drury Inn & Suites St. Louis Fairview Heights
Ranked #1 of 10 Hotels in Fairview Heights
Certificate of Excellence
Reviewed February 3, 2014

We stayed overnight at the Drury Inn & Suites in Fairview Heights (IL). Besides clean and well-kept rooms, hallways, and dining/reception areas, the staff should get not five but six stars! They were uncommonly excellent--and so very, very helpful, considerate, and hospitable. To a person, no matter their job, they personally greeted you--and with a smile. Everything else about our stay--price, value, room, and meals--was excellent. The staff, however, put this stay "over the top." We will plan on staying here again! Thanks--you folks can teach the course on customer care and service!

  • Stayed: January 2014, traveled on business
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Thank larrrock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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187 - 193 of 273 reviews

Reviewed December 23, 2013

Due to the recent huge storm, we had a last-minute change to our Christmas travel plans. Searched online for a hotel for the night east of St. Louis, and found this Drury Inn & Suites at an excellent rate. After driving almost six hours through some rough, rainy weather, we arrived about an hour prior to the 3 p.m. check in time. We were warmly greeted by Nick, who checked us in without hesitation, and gave us all the info needed to make our stay wonderful. The entire staff at this location (from front desk to maintenance) were some of the most hospitable and friendly of most any place we've stayed. The evening food and breakfast were a cut above, the room was quiet, clean, well decorated, with a comfortable bed; amenities included a coffee maker, mini-fridge, and microwave.

The location is right off I64, within easy walking distance of several restaurants, and within just a few minutes driving distance of many! It's a fairly busy location by two shopping venues, and entering the lodging's parking lot may be a bit of a challenge at a busy time. This is a very minor consideration.

Our overnight stay was awesome, and this will be the first place we check for lodging when our travels bring us to this area again.

  • Stayed: December 2013, traveled as a couple
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Thank meriartn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2013

Never stayed at the Drury until this trip. We were 24 seniors traveling to the Colorado Rockies and stayed here on our way back to Tennessee. The hotel is wonderful. They have a great breakfast menu and in the evening they serve a hot meal which usually consists of soup or chili, baked potato, a pasta dish, nachos, chicken fingers, salad, coffee, tea, sodas and alcoholic beverages (limit of 3 per person). Staff is friendly and accommodating. Breakfast is usually either bacon or sausage with eggs, choice of breads including muffins, English muffins, bagels and bread (biscuits and gravy). The breakfast and dinner attendants are friendly and efficient. They keep refilling the food so you never have to wait. Rooms are spacious, newly furnished and immaculately clean. All amenities provided. Complimentary newspapers are available. No additional charge for anything. Love it! Will definitely put Drury on our top list of hotels to stay at.

Room Tip: We were in Room 210 which was very quiet and conveniently located.
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  • Stayed: October 2013, traveled with friends
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Thank MaryannF650
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 8, 2013 via mobile

This place is a great value. Great rooms, great breakfast, evening happy hour... room was clean and comfy.

Walking distance to restaurants, great hospitality. Huge lobby area for socializing. Everything was great.

Stayed: November 2013, traveled solo
1  Thank soccercoach18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2013

I stayed for work in the area from Sun nite til Friday..This is one of the BEST stays of any hotel! The staff..every single person..was great, very nice, helpful & smiled all the time. They have a good breakfast, hot & cold, that is comparable to most good hotel breakfasts. Dinner is where they beat other places I have stayed! I worked 10-12 hr days & except for a couple of nites, I got back in time to catch dinner..from 5-7pm every nite, they serve pasta, salad, baked potatoes, hot dogs, nachos..it varied nitely, but they give you a menu at check-in letting you know what is served what nite. AND free alcohol..3 drinks at dinner :) made it nice to not have to go out to eat or drink..I could do it there & just go right to my room! The rooms are nice & clean..beds comfy..best of all, once in my room, I didn't even hear a door close in the hallway..no noise while I was there..I got good sleep! I would recommend this Drury Inn to anyone staying in the area. Also in a great location, mall close by, lots of shopping & food choices.

  • Stayed: October 2013, traveled on business
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Thank DonnaPS62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 28, 2013

We stayed here before a Cardinal game and had a good experience. There are pleasing options for a dinner in the late afternoon/early evening with a complimentary glass of wine. We had the merlot and it was good. The food options sound pleasing, but the quality is just about a 6 on a scale of 1-10. Nice salad ingredients, but the chicken strips to add as a topping were about a 3 out of 10. Baked potatoes were very over baked. Our breakfast the next morning was plentiful with eggs, potatoes, biscuits, gravy and make your own waffles plus lots of bread options. The quality was okay, and better than most at hotels that offer such a breakfast. The staff is a 10/10. Everyone was exceptionally helpful. I think the food is probably about what one would expect in such a venue. It is still a great bargain.

Room Tip: We drove to a metralink station about 3 miles away and rode that in to the Cardinal game. This is a...
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  • Stayed: September 2013, traveled as a couple
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Thank Psyprof51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 15, 2013

Drury Inns will always be my hotel of choice, because when my mother died they let me bring my 2 Newfoundland with me, one was sick and needed special care. Boarding them was out of the question. And they were my family, they understood and treated us all with respect and kindness.

  • Stayed: October 2012, traveled with family
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Thank Nancy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Drury Inn & Suites St. Louis Fairview Heights

Address: 12 Ludwig Drive, Fairview Heights, IL 62208-1328
Phone Number:
Location: United States > Illinois > Fairview Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Fairview Heights
Price Range: $106 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Drury Inn & Suites St. Louis Fairview Heights 3*
Number of rooms: 138
Official Description (provided by the hotel):
Fairview Heights is 15 miles east of downtown St. Louis in southern Illinois, near Belleville, Scott Air Force Base and McKendree University. St. Clair Square Mall and other retailers surround our location off I-64. Relax in our clean, comfortable rooms. Enjoy a free hot breakfast and complimentary hot food and cold beverages at our 5:30 Kickback(R). ... more   less 
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Also Known As:
Drury Inn And Suites Fairview Heights
Drury Inn & Suites Fairview Heights Hotel Fairview Heights
Drury Inn Fairview Heights
Drury Fairview Heights

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