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“Outstanding Hotel for Groups; Excellent Staff”

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Four Points by Sheraton Fairview Heights
Ranked #4 of 10 Hotels in Fairview Heights
Certificate of Excellence
Eau Claire, Wisconsin
Level 4 Contributor
33 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Outstanding Hotel for Groups; Excellent Staff”
Reviewed November 6, 2012

As the director of a large university marching band I often travel with a group of 300 college students. It is often difficult to find hotels that are willing to take on the challenge of a large group, despite the profit. Hotels will often take advantage of the situation to make every dollar possible then still treat us as second class patrons.

Four Points in Fairview Heights was completely different.

The staff was prepared for our arrival and they registered 300 students in just 15 minutes. The y were exceptionally courteous and bent over backwards to make sure we had everything we needed. They provided meeting areas for us at no charge. Some of their administrative staff came in outside their normal hours to make sure we were okay. They served a wonderful HOT breakfast each morning in the banquet room.

We chose this hotel because of its proximity and easy access to St. Louis. It is located on a large property with plenty of parking, about 20 minutes from the city. The choice of restaurants in walking distance is limited so transportation will be needed to reach fast food about a mile away. We stayed two nights (Friday and Saturday) in October, 2012.

We usually take 2 similar trips each year, one domestic and one international. This is by far the best hotel experience we've ever had. We will definitely use this hotel again next time we are in the greater St. Louis area.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dickersn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joaquin R, Front Office Manager at Four Points by Sheraton Fairview Heights, responded to this review, December 15, 2012
Thank you for your honest feedback and we were pleased to have you here that weekend. Everyone with the group and yourself included was a joy to have and we hope that we can have you and your school to stay with us again. Thank you and take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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294 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • German first
  • Any
English first
Charlemont, Massachusetts
Level 6 Contributor
158 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed October 28, 2012

The weekend we stayed at the Four Points on a busy weekend. Rotary International had a convention at the facility. Generally, the staff handled this well. One exception -- on Saturday night, the front desk gave fourth floor rooms to families with young children. For an hour, these kids were allowed run loudly all over the floor, slamming doors and generally out of control. A call to the front desk got the noise level diminished. The problem is that these families should have never been assigned to this concierge floor.

We ate four meals in the dining room or with room service. All were delicious. Service in the restaurant was terrific.

Room Tip: King Suites are a good value.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Toby G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joaquin R, Front Office Manager at Four Points by Sheraton Fairview Heights, responded to this review, December 15, 2012
Thank you for your honest feedback an I apologize for the inconvenience from kids running up and down the hallway. All we had was rooms on the 4th floor left because we were booked that night. Again thank you for your comments and we hope to see you again in the future. Have a great day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portage, Michigan
Level 5 Contributor
85 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed October 27, 2012

This is another instance where I wish we had a wider range in which to rate. I can not rate it "very good" for a few reasons, but it was a very nice stay, mostly because of the wonderful, friendly staff. The main area of improvement is general upkeep and housekeeping. The shower was not fully cleaned, in a while...

On the positive side, is the friendly staff and great location.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Drinkwater11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joaquin R, Front Office Manager at Four Points by Sheraton Fairview Heights, responded to this review, December 15, 2012
Thank you for you comments and I apologize to you if you had any issues with your room being cleaned or with cleanliness issues. Again thank you and we here at the Four Points would like to thank you for staying with us and we look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
1 review
Reviewed October 25, 2012

Rented a king suite - great room for the price & the buffet breakfast, which was included, was excellent. The front desk staff were very professional & helpful - kudos to Candace & Joaquin. Will definitely stay here again!

Room Tip: Rent the king suite - it's a great value for the price.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joaquin R, Front Office Manager at Four Points by Sheraton Fairview Heights, responded to this review, December 15, 2012
Thank you for the kind words and the mentioning of two associates and we're definitely looking forward to haveing you come back and see us. Thank you again for your honest feedback and take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 3 Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 23, 2012

I find myself traveling to this area of Illinois and St. Louis a lot (for work). I am a Starwood member and have checked out most of the reasonably priced (what I know my clients will pay for) Starwoods in this 30 mile range. So far, this is the best!!

The hotel staff is extremely friendly!! My room was up to date and clean. I was somehow put in what seemed to be a suite with a separate sitting room with a desk and tv. The room also had a large bathroom and the bedroom had a king bed with another tv. Very spacious. The room was also priced very well compared to what I paid to stay at a Starwood (that was a dump) in St. Louis.

The hotel also has a great business center with free copying and printing services AND the internet throughout the hotel is free.

If you are in this area, check out this hotel.

Stayed October 2012, traveled on business
Helpful?
Thank FJTravler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joaquin R, Front Office Manager at Four Points by Sheraton Fairview Heights, responded to this review, December 15, 2012
Thank you for staying with us and for your honest feedback. We're glad you enjoyed the space of our handicap suite which is truly spacious. We're glad that yopu stay was accomodating and also comfortable. Thank you and take care, and we hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, IL
Level 6 Contributor
308 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
Reviewed October 14, 2012

We stayed at this Four Points for the Rotary convention and it was a very clean, very well maintained, efficient property. Our room was a king suite and it was comfortable and very quiet. We were by the elevator and never ever heard any noise which is unusual for some hotels. Little restaurant had a great break buffet and we enjoyed a delicious home made soup and hamburger for lunch. Both days for breakfast our server was Jamie and she was friendly, warm and seemed to love doing her job. Now on the convention side the rooms were comfortable and the 2 dinners were very good. If you are driving through a nice place to stop. Close enough to downtown St. Louis and the great stuff the city has to offer and close (5min) from a major shopping mall and some good places to eat. We loved our stay. Desk staff was welcoming but very busy and could have used help as we waited while she kept answering the phone. Indoor pool and exercise area as well!!! Free wifi and water.

Room Tip: The rooms all appeared to be quiet. We prefer king and no smoking. Great air conditioning
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank susiejc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joaquin R, Front Office Manager at Four Points by Sheraton Fairview Heights, responded to this review, December 15, 2012
Thank you for your honest feedback. I'm glad things went smoothly on the conference center side and also on the hotel side. I'm also glad you enjoyed the suite and we hope to see you again sometime and thank you again for you kind words and for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Collinsville IL
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 8, 2012

Four Points Sheraton Fairview Heights hosted my niece's wedding on 10/6/12. They did an awesome job, Ashley Erlinger (Director of Catering) attended to every detail and far exceeded all of our expectations. The food was exceptional, the service wonderful and the decor was beautiful. Sebrina and Juaquin (front desk staff) were so great and delt wonderfully with all of our requests and changes. Amy (I think that was her name) at the lobby bar took special care of us. Thank you so much for such a memorable weekend!

Room Tip: All rooms were great!
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank minnie1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joaquin R, Front Office Manager at Four Points by Sheraton Fairview Heights, responded to this review, October 9, 2012
First off I want to thank you for your kind and courteous words. We strive to make your stay as comfortable and relaxing as possible, and I'm glad we succeeded with your stay here. The wedding was really nice and everyone was wonderful. Thank you again and I hope to see you again in the future. Take care and have a great weekend.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Fairview Heights

Property: Four Points by Sheraton Fairview Heights
Address: 319 Fountains Pkwy, Fairview Heights, IL 62208-2044
Location: United States > Illinois > Fairview Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 10 Hotels in Fairview Heights
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Fairview Heights 3*
Number of rooms: 120
Official Description (provided by the hotel):
Shopping, dining, entertainment and more are at your fingertips when you stay at the Four Points by Sheraton St. Louis – Fairview Heights. All guest rooms feature contemporary furniture, complimentary High Speed Internet access, and much more. Enjoy room service or breakfast, lunch, and dinner in our Fountains Cafe. Situated off Interstate 64 (Exit 12) and Highway 159, we are convenient to all of St. Louis' finest attractions. St. Clair Square - southern Illinois' largest shopping mall - is just across the highway. Scott Air Force Base is only a few miles away and downtown St. Louis is a mere 10 minutes away. Come and experience why business and leisure travelers alike make Four Points by Sheraton St. Louis – Fairview Heights their first choice when visiting St. Louis ... more   less 
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Also Known As:
Four Points By Sheraton Fairview Heights Hotel Fairview Heights
4 Points By Sheraton Fairview Heights
Sheraton Fairview Heights
Four Points Fairview Heights
Fairview Heights Sheraton
Fairview Heights Four Points

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