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“great for a small convention”

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Holiday Inn St. Louis-Fairview Heights
Ranked #2 of 10 Hotels in Fairview Heights
Certificate of Excellence
Reviewed June 12, 2014

Attended a 3 day convention recently and the hotel is new with lots of nice amenities. Hotel staff were very friendly and efficient. The convention rooms were cool but nothing a light jacket couldn't fix. Near nice restaurants if you choose to eat outside the hotel. Our meals in the hotel were nice. Close to major highway.

  • Stayed: June 2014, traveled on business
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1  Thank Rosalee E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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126 - 132 of 235 reviews

Reviewed May 20, 2014 via mobile

Great location near dining and shopping. The front staff when we arrived was so nice and very helpful but unfortunately we could not check in early. When we returned in the afternoon the staff was so rude and unprofessional, it ruined the benefits of the hotel. The same staff checked us out the next day. It is disappointing one or two people can determine an opinion or review but sadly attitude and customer service will.

Stayed: May 2014, traveled as a couple
Thank BWGpharmd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn St. Louis-Fairview Heights, responded to this reviewResponded June 6, 2014

Dear BWGpharmd,

Thank you for choosing our hotel and taking time to post a review about your stay. I apologize for any inconvenience you may have experienced during the check in process. We take feedback from our valued guests, like yourself, seriously for this will enable us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future.

I hope you give us a chance to host you again next time you visit the area.

Sincerely,

Faith R
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2014

This is a new Holiday Inn and the newer details were nice (flatscreen TV, bathroom fixtures, hairdryer, etc). My room came with a fridge and microwave which were conveniently tucked into a nook away from the beds which kept the light from the microwave and noises from the fridge at bay. This Holiday Inn does not provide free breakfast and the morning I went to their breakfast, they did not have decaf coffee and were unable to charge my credit card (the computer was down so it was cash or room charge only). However, the service was prompt and I was able to eat and pay within 30 minutes.

  • Stayed: April 2014, traveled on business
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Thank amy c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 21, 2014

Very nice property, but it had been so long since we landed in a hotel without nice pillow-top mattresses, we were shocked. Very firm! My wife has a large tumor in her back, so a proper mattress is a necessity. Was told all rooms had the same. I triple-folded the quilted duvet and put it under the fitted sheet on her side, so she got by for the one night. Also had considerable noise from foot-traffic in the hallway in the floor above us, and near-zero water pressure in the sink. I honestly timed ten seconds running water in one of the plastic cups provided in the room, and it had not run over yet. As I said, the facility presents itself very well - you could do much worse, but you can also do much better in this day and age. Oh, yes, when the front desk asked why we were cancelling the second night, they took $10 off the price. How generous!

Room Tip: Try the Drury!
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  • Stayed: March 2014, traveled with family
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Thank Steve R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MAOliver, Manager at Holiday Inn St. Louis-Fairview Heights, responded to this reviewResponded March 24, 2014

Thank you for your review. Your feedback is very important to us. We are pleased that you like the property, we take pride in our appearance and strive to keep the impression very high. We apologize for the foot traffic in the hallway and the guest bath experience. We will address the water pressure immediately. Our beds are Serta Plush Top mattresses. Although we understand our guests have soft and firm preferences we chose a mattress that would appeal to both. We are sorry if it felt too firm. Again thank you for taking the time to share your experience.

Tara Radford
Guest Experience Champion

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Reviewed March 20, 2014

I stayed here for business. This hotel is in great shape and the area is decent (wanted to stay clear of East St Louis). I like the fact this place has a bar/resteraunt right in it. It is also close to many restaurants.

  • Stayed: July 2013, traveled on business
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Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2014 via mobile

Stayed here for a few days. It was excellent. No problems whatsoever. Every hotel employee was nice and always asked if we needed anything to make our stay better. Our room, rm 424, was a double. Very nice and clean. No problems with the room. I did notice that you can hear some hallway noise from the room but maybe if you ask for a corner room on the other side of the elevator then it will be less quite. We stayed on a Wednesday and checked out Friday. No free breakfast but there is a restaurant on the first floor that has food options at additional cost. Pool, exercise room and computer room available for all guest. Conference center was nice as well. Bar is located on the first floor and is very reasonable priced. Very fun and clean.

If your family is staying here and wanting to visit Saint Louis, then you are in luck. The hotel sits very close to Merto train stations so you can ride the train into St. Louis instead of driving. Saves money and time. You can catch the Fairview Heights Metro link or the Memorial Hospital Metro link which is about 10 minutes away. Tickets are easy to buy and the train is easy to learn. I suggest buying a one day pass as you can use it on the bus and train system. The train stops straight to the arch and all major landmarks downtown. Highly suggest seeing the city this way.

Stayed: March 2014, traveled with friends
1  Thank dhuebner3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2013

Went on a shopping trip, and needed a place to stay that was close to St. Clair Square Mall. The Holiday Inn fit the bill, and had an added bonus of being right behind Lottawotta Creek Restaurant! The hotel staff was very friendly, and the hotel was clean. The set-up of the room was very akward. the bathroom door opened out into the hallway, so that if you wanted to get out of the bathroom, and someone was trying to get to the main door, you couldn't do it. Also, there was absolutely no water pressure. Took forever to get the soap off your hands, or shampoo out of your hair. Otherwise though, it was an excellent place to stay!

  • Stayed: December 2013, traveled with friends
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Thank kf1995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CatYoung, General Manager at Holiday Inn St. Louis-Fairview Heights, responded to this reviewResponded December 18, 2013

Dear KF1995,
Thank you for the review. We certainly appreciate all the feedback. I do apologize for the certain issues you encountered. We will correct the water pressure and apologize for the design of the doors at the entrance. It appears you enjoyed the property otherwise and we hope to have you return soon.
Have a great Holiday!

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Additional Information about Holiday Inn St. Louis-Fairview Heights

Address: 313 Salem Pl, Fairview Heights, IL 62208-1314
Phone Number:
Location: United States > Illinois > Fairview Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 10 Hotels in Fairview Heights
Price Range: $99 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn St. Louis-Fairview Heights 3*
Number of rooms: 88
Official Description (provided by the hotel):
Welcome to the Holiday Inn St Louis / Fairview Heights. This hotel is conveniently located minutes from Downtown St Louis and Scott Air Force Base. We are the newest hotel in our area. We have recently upgraded our wifi in the hotel. Corporate neighbors include Lockheed Martin, Midcoast Aviation, Conoco Philips, CSC and Mid America Airport. The Holiday Inn St Louis / Fairview Heights is surrounded by the best attractions the St Louis area has to offer. Catch a Cardinals game at the new Busch Stadium or see St Louis from atop the Arch. Take the family to the St Louis Zoo, Splash City Waterpark, World Shooting Complex or watch the NASCAR Busch Series at Gateway International Racetrack. Work up an appetite while shopping at St. Clair Square Mall located a half mile away from the hotel, then dine in one of the areas numerous restaurants. If you re looking for nightlife and entertainment the Holiday Inn St Louis / Fairview Heights is close to the Casino Queen and Lumiere Place Casino. This hotel boasts rooms that include plush beds, 32' Flat Screen TV's, microwave, refrigerator, free wired and wireless Internet. For a special occasion upgrade to a Jacuzzi room. Kem's Restaurant features casual dining and a modern bar. Take a dip in the indoor pool or enjoy the fitness center. Need to work? Feel free to use the business center. Book an event in our meeting space that can seat 150 for dinner or 229 reception style. ... more   less 
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Also Known As:
Holiday Inn St. Louis-Fairview Heights Hotel Fairview Heights

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