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“Great location & staff, but noisy”

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Hilton Orrington/Evanston
Ranked #3 of 8 Hotels in Evanston
Certificate of Excellence
Chicago
Level Contributor
65 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great location & staff, but noisy”
Reviewed May 28, 2014

I stayed here for a three day training conference and found the hotel to be in an excellent location in downtown Evanston. The conference facilities and support are very good. The front desk staff was extremely personable and helpful. The room was on the small side, but clean and comfortable. I was staying on the 3rd floor, the lowest guest floor and found the outdoor noise very intrusive and unacceptable.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yossarrian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORRMGR1, General Manager at Hilton Orrington/Evanston, responded to this review, June 5, 2014
Yossarrian,
Thank you for the complimentarry feedback on your recent stay. It was nice to see that you were able to enjoy a little bit of Evanston, while attending the conference. Our associates take great pride in providing excellent service to our guests and meeting all your expectations.

Mike Mcguigan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,091 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (129)
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English first
Chicago, Illinois
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 27, 2014

Very helpful and professional staff - especially the bellmen and valets. We brought our bikes in order to ride along the lake and through the Northwestern campus. In particular, Oscar, he gladly helped us with our bikes throughout our stay. Our room was clean and modern, and despite the three wedding parties also staying at the property, noise was not an issue, and we had a great night sleep!

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Purl2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORRMGR1, General Manager at Hilton Orrington/Evanston, responded to this review, June 5, 2014
Purl2014,
It is great to see that you enjoyed your stay in Evanston. I have passed along your comments to our bell staff, valet, and Oscar, specifically. Thank you again, we look forward to the opportunity to serve you again.


Mike McGuigan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 26, 2014

Below expectation. Definitely not a 4-star hotel. Some rooms are very noisy and tiny and they are terrible. Avoid any rooms with machines operating 24/7 outside the windows in the back of the building. Overall condition is poor compare to other 4-star hotels. Breakfast is so so.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank pearsonh2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORRMGR1, General Manager at Hilton Orrington/Evanston, responded to this review, June 5, 2014
Mr. Pearson, our apologies for the issues you experienced during your stay. I know our front desk supervisors have communicated to you, and I hope they were helpful in dealing with your
dissapointments during your stay. It is obviously information that we will use to work on improving on a daily basis. Our goal is to exceed your expectations, and we are working everyday at that very goal.

Again my apologies,

Mike McGuigan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
northwest ohio
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 25, 2014

The Diamond Getaway was for a family wedding, which was a wonderful and blessed event. Our stay at the Hilton was comfortable and the staff went out of their way to treat us pleasantly as well as helpful in any way we needed. We couldn't have asked for a better way to spend our Memorial Weekend as the Evanston, IL area is filled with options no matter what your interests. Whether you're shopping, eating, sightseeing, looking at cultural venues or enjoying the beautiful Lake Michigan, Hilton Orrington/Evanston is a great oasis to call home no matter how long your stay!

Room Tip: If you're not an early riser try asking for a room not on the east side!
See more room tips
  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peanutNorthwestOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORRMGR1, General Manager at Hilton Orrington/Evanston, responded to this review, June 5, 2014
Wow, what a great weekend you experienced. Thank you for sharing it on trip advisor. We all agree that Hilton Orrington and the City of Evanston, both have a lot to offer.
Thank you for the kind words, and we definitely look forward to your future trips in.


Mike McGuigan
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurugram (Gurgaon), India
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 21, 2014

The room was okay. The wait at the breakfast and especially the bar were very long, I got the impression the staff needed some training. The bar person was literally nowhere to be found for large amounts of time. The hotel staff should be better than this. The location is great which is why I stay here.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RoF56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington, South Carolina
Level Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed May 19, 2014 via mobile

Room was quite small, but it was clean. Nobody was super friendly at the hotel, but they weren't rude either. Hotel is in a great location with lots of food and shopping within walking distance. Has a precor fitness center, so it was nice. Exactly what I expected, no more no less.

Stayed May 2014, traveled on business
Helpful?
Thank JoshCory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, Ne
Level Contributor
400 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
Reviewed May 18, 2014

We have been coming to Evanston for years while our son has attended Northwestern, but never stayed at this hotel until now as we preferred to stay in the city or near O'Hare. This time we decided to try it out and were not impressed.
The room was tiny and the bathroom was even smaller. With spartan finishing touches and lackluster furniture, the experience was that of a Holiday Inn or Fairfield Inn, but the room wasn't even clean. There were stains on the carpet and the bathroom was impossible to use due to no space. If you extended your arms wide you could touch wall to wall from tub to other wall.
And did I say that we paid $237 a night?
The positive aspect was that it is extremely well located and is near all the areas in Evanston you would want to be. Additionally, the staff is outstanding, from bellman to front desk. All this hotel needs to be world class is a makeover, better cleaning services and larger bathrooms.
Truly, this is shameful. This hotel needs a major overhaul before it can be even considered as an option to stay at and has unfortunately had no competition to encourage this to happen.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jncd2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Orrington/Evanston

Property: Hilton Orrington/Evanston
Address: 1710 Orrington Ave, Evanston, IL 60201-3828
Phone Number:
Location: United States > Illinois > Evanston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Evanston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Orrington/Evanston 4*
Number of rooms: 269
Reservation Options:
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Also Known As:
Hilton Orrington Hotel Evanston
Orrington Hotel Evanston

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