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“Surprised by noisiness”

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SpringHill Suites Chicago Elmhurst/Oakbrook Area
Ranked #1 of 4 Hotels in Elmhurst
Certificate of Excellence
Avon, Indiana
Level Contributor
119 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Surprised by noisiness”
Reviewed February 4, 2013

I was surprised by the noisiness of this hotel. My room faced the interstate and was quite loud from the traffic and especially the planes. I've stayed in the Rosemont area closer to O'Hare many times and never noticed this issue. I think that the windows must be quite thin with poor insulation.
Overall, the stay was fine. It's an easy property to access but there isn't much in the immediate area.
The property was clean, staff was friendly, and the parking was free. The exercise room was well maintained with nice equipment and made good use out of a small space.
No issues here, but nothing special to note either.

Room Tip: Request a room not facing the interstate - maybe that will help with noise but not sure.
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amylister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charuldalal, Assistant General Manager at SpringHill Suites Chicago Elmhurst/Oakbrook Area, responded to this review, February 10, 2013
First and foremost, thank you very much for choosing Springhill Suites Chicago Elmhurst/Oakbrook, IL over our competitors for your accommodation needs. We are delighted to be your host.

Secondly, we value your business and take great pride in what we do @ Springhill Suites by Marriott. We truly apologize that the room was noisy; we hope that you will give us another chance.

Once again, thank you very much for the opportunity to host your stay. We look forward to your next stay in near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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292 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (55)
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English first
Indianapolis, Indiana
Level Contributor
64 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed January 27, 2013

I've stayed here many times on business. Check-in is a breeze. Guestrooms are well-maintained and clean. Above average hot breakfast buffet can be crowded during busy times. Staff I've encountered are always friendly and helpful. Marriott silver and gold members will receive the more-recently updated rooms on upper floors. Through the wall air conditioning units can be noisy if you're a light sleeper. Also suggest requesting a room facing the next-door car dealership as those are more quiet than those facing Lake Street. This is an above average SpringHill Suites.

Room Tip: Avoid traffic noise from Lake Street. Furnishings are newer on upper floors.
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LoveCarmel42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charuldalal, Assistant General Manager at SpringHill Suites Chicago Elmhurst/Oakbrook Area, responded to this review, February 10, 2013
Lovecarmel42,

First and foremost, thank you very much for choosing Springhill Suites Chicago Elmhurst/Oakbrook, IL over our competitors for your accommodation needs. We are delighted to be your host.

Secondly, we value your business and take great pride in what we do @ Springhill Suites by Marriott. Great suggestions for light sleeper.

Once again, thank you very much for the opportunity to host your stay. We look forward to your next stay in near future.

Thank You,
Charul Dalal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis
1 review
Reviewed January 22, 2013

The hotel itself seemed like a good choice. When we entered their was a group of 30+ adults and children who had taken over the Lobby to visit and watch the football game. There was popcorn and messes everywhere. The lobby had been totally rearranged with 5 kids using the business center computers to play games. 1 of the business centers computers was broken. I thought if I waited for awhile behind the station an adult would ask the kids to take a break for a minute but after 10 minutes, I gave up. All I needed to do was print out a set of directions and they could have gotten back to the mayhem. Our room was nice but the heater/air conditioning in the room was making a loud squecking sound that never went off. Both of the lights above the nightstands did not work.

The next morning without the big group, the hotel breakfast was nice and the lobby had been rearranged and cleaned. It was a much nicer experience. I don't know what the desk clerk could have said to the group. That's a hard position to be in but others who tried to use the lobby were frustrated too. Another man on the elevator complained to me about the business center and the chaos in the lobby.

The parents did not care at all that their kids were going up and down the elevators and making a general nuisance of themselves. I have kids and I would never allow them to behave like this at the expense of other guests. Basically, adults were drinking beer and sodas and letting the kids go nuts. Some adults were just rude as well. They could tell other guests were frustrated and they were basically daring us to say something to them. They would look right at you when you walked by or came off the elevator, or waited for the computer. This is the point when I would expect the night clerk to handle the situation and let the group know that she has other guests she needs to keep happy. She might have had to asked the kids to take a break for a minute when someone else needed the computer.

Room Tip: Find out if there are any big groups staying their - this was a group of hockey parents The suite r...
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hubfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charuldalal, Assistant General Manager at SpringHill Suites Chicago Elmhurst/Oakbrook Area, responded to this review, February 5, 2013
Hello Hubfamily,

We are so sorry to hear about your displeasure with Lobby appearance as well as the business center usage. We can assure you that we take all concerns from our guests seriously and work to improve on it. We have addressed all of your concerns with the relevant staff members, in an effort to avoid a repetition.

I am also happy to hear that you get to enjoy some part of you stay and our wonderful breakfast.

We do value your business and hope you will give us another opportunity to prove ourselves.

Thank you again,
Charul Dalal
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anaheim, California
Level Contributor
136 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed January 9, 2013

I stay because it's close to my destination. Bedding is actually new and comfortable, though the heating and cooling comes from a dial-a-temp unit under the window, meaning no real temperature control and all-night noise if you leave it on. The bathroom is the size of a small closet, so if you're fat, expect a tight fit. Plenty of hangers available. The suite features a sofa and a little kitchenette area, where a mini-fridge will keep your brews and water cold.

Morning breakfast is better than expected, with a variety of cereals (plus fat free & 2% milk), oatmeal, scrambled eggs and sausage in warming pans, and a make your own waffle area.

Right behind the hotel is Berens Park, where you can head out for an early morning walk or run. Downtown Elmhurst is only 5 minutes or so away, so a tasty bite at Zenwich is easy to get to. You can grab a train to the city from downtown Elmhurst, or jump on I-290 to drive on in.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank TNTGL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charuldalal, Assistant General Manager at SpringHill Suites Chicago Elmhurst/Oakbrook Area, responded to this review, January 16, 2013
Hello TNTGL-

First and foremost, thank you very much for choosing Springhill Suites Chicago Elmhurst/Oakbrook, IL over our competitors for your accommodation needs. We are delighted to be your host.

Secondly, we value your business and take great pride in what we do @ Springhill Suites by Marriott. We agree that we need to upgrade our bathrooms or our air control system, and I also agree that it is a perfect accommodation for suburban area. Our facility is pretty close to public transport as well as great eating places.

Once again, thank you very much for the opportunity to host your stay. We look forward to your next stay in near future.

Thank you again,
Assistant General Manager
Charul Dalal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Myers, Florida
Level Contributor
223 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed January 7, 2013

My wife and I spent 3 nights here over the holidays. What a treat this was! The facility is newer, clean, roomy, and well-maintained. The staff is so very pleasant and helpful! A full hot breakfast was included and they even offer free shuttle service to stores or residences within a 5-mile range. It saved us from having to rent a car or pay for cabs. I've stayed at other places in this area, but this is unquestionably my first choice for a return trip.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dennis F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charuldalal, Assistant General Manager at SpringHill Suites Chicago Elmhurst/Oakbrook Area, responded to this review, January 16, 2013
Mr. Dennis F,

We take great pride in our Hotel as well as every individual working at the hotel. We certainly appreciate your business and all the kind words regarding our facility and staff. We are truly grateful that you have chosen us over other available choices.

Thank you, Charul Dalal Assistant General
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
120 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed January 6, 2013 via mobile

Another travel jockey weekend in Chicago with Culver Academy. This hotel ha always been a nice place to stay. Staff is very friendly and I would say they do an above the normal hold level of service expected. We will be back.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charuldalal, Assistant General Manager at SpringHill Suites Chicago Elmhurst/Oakbrook Area, responded to this review, January 16, 2013
Mr Paul S-

Thank you so very much for your kind words about our hotel. Our staff works very hard to make each guest feel welcome and I am so happy to see that you had good stay during the hockey tournament.

Thank you again,
Charul Dalal
Assistant General
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmond, Oklahoma, USA
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed November 21, 2012

I can not say enough about the help I had from the staff here. My friend and my daughter were trying to get to a concert in downtown Chicago, and the front desk helped us navigate the public transportation without any problems so we avoided missing a great event due to traffic! The rooms were extremely spacious and clean. My bed was so comfortable, I slept in a way I rarely do in hotels. The breakfast was hot and delicious. I would highly recommend this hotel as a base outside of Chicago for any of your travels to the area.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jlhcorley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charuldalal, Assistant General Manager at SpringHill Suites Chicago Elmhurst/Oakbrook Area, responded to this review, December 10, 2012
Hello jlhcorley,


We want to thank you for taking the time to review our facility. We are glad that we exceeded your expectations.

It’s always a great pleasure to hear from our guests, who have enjoyed our clean and comfortable accommodations and as well the special amenities that we have to offer.

We certainly look forward to your next visit.

Thank you,
Charul Dalal
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Chicago Elmhurst/Oakbrook Area

Property: SpringHill Suites Chicago Elmhurst/Oakbrook Area
Address: 410 W Lake St, Elmhurst, IL 60126-1511 (Formerly SpringHill Suites by Marriott Chicago Elmhurst)
Phone Number:
Location: United States > Illinois > DuPage County > Elmhurst
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Elmhurst
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Chicago Elmhurst/Oakbrook Area 3*
Number of rooms: 128
Official Description (provided by the hotel):
The SpringHill Suites Elmhurst is an all studio-suite property serving a complimentary breakfast, complimentary Wi-Fi, and complimentary parking. Our suites are 25% larger than a standard hotel room and have a mini-fridge, microwave, and sofabed in every room. We have a 24 hour market available for beverages, light meals, and snacks and are 1.7 miles from the Elmhurst Metra Station. The Elmhurst City Centre which boasts over 40 shops and restaurants is 1.5 miles from the hotel. ... more   less 
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Also Known As:
Springhill Suites By Marriott Chicago Elmhurst Hotel Elmhurst
Springhill Suites Elmhurst

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