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“Bad service - place ok”

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SpringHill Suites Chicago Elmhurst/Oakbrook Area
Ranked #1 of 4 Hotels in Elmhurst
Certificate of Excellence
Heidelberg, Germany
Level Contributor
77 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 253 helpful votes
“Bad service - place ok”
Reviewed December 8, 2003

We spend three days at Amerisuites Elmhurst during our summer vaccation in Chicago 2004. It was our first time stay at a hotel of this chain.
The hotel is about 20-30 minutes by car to Chicago center but very close to the airport. From this respect the place is fine. The rooms are ok, even that I expected a bit more space for a suite. Actually it is a single room with a kitchenette - what is ok. BUT: The people - service seems to be somehow from another universe - you pose a question and all you get is "I don't know" or "I don't mind" ... We complained about something not working in our room, it wasn't fixed. The breakfast was a mess as well: The buffet itself is very nice and lots of choises availible but the service staff prefers to talk to each other and to ignore that customers complain about knifes, forkes and plates not availible. The tables are not cleaned up so that the remains of the kids glue you to the chairs and tables. And when you look inside the kitchen, you see a couple of service ladies talking and having breakfast together the same time. This happed each day to us, three times in a row. So I assume, it is normal and the management of the hotel runs it like this. I will definately not return in this hotel.

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Additional Information about SpringHill Suites Chicago Elmhurst/Oakbrook Area

Property: SpringHill Suites Chicago Elmhurst/Oakbrook Area
Address: 410 W Lake St, Elmhurst, IL 60126-1511 (Formerly SpringHill Suites by Marriott Chicago Elmhurst)
Phone Number:
Location: United States > Illinois > DuPage County > Elmhurst
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Elmhurst
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Chicago Elmhurst/Oakbrook Area 3*
Number of rooms: 128
Official Description (provided by the hotel):
The SpringHill Suites Elmhurst is an all studio-suite property serving a complimentary breakfast, complimentary Wi-Fi, and complimentary parking. Our suites are 25% larger than a standard hotel room and have a mini-fridge, microwave, and sofabed in every room. We have a 24 hour market available for beverages, light meals, and snacks and are 1.7 miles from the Elmhurst Metra Station. The Elmhurst City Centre which boasts over 40 shops and restaurants is 1.5 miles from the hotel. ... more   less 
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Also Known As:
Springhill Suites By Marriott Chicago Elmhurst Hotel Elmhurst
Springhill Suites Elmhurst

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