I avoid the crowds by eating early, usually before 5. Yes, you do have to wait a few minutes for the food but mine has always been hot and fresh. I always get the Italian Beef with extra gravy, it's SUPPOSED to be soggy! That's what makes it good! The beef is always flavorful and delicious but OH MY WORD, their chocolate shake cake. I have dreams about it. I always bring my crazy kids in here and I never feel like we're bothering anyone. I like the atmosphere. Staff is always super patient with my huge order :)
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