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“Enjoyed our stay.” 4 of 5 bubbles
Review of Motel 6 Elk Grove Village - O'Hare

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Motel 6 Elk Grove Village - O'Hare
Ranked #10 of 14 Hotels in Elk Grove Village
New London
2 reviews
“Enjoyed our stay.”
4 of 5 bubbles Reviewed April 24, 2013

The hotel was very clean - both the common areas and the rooms. The staff was very friendly. The only area for improvement would be the beds and pillows. The beds were very hard and the pillows were lumpy and flat.

  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank Nancy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baymont2881, Front Office Manager at Motel 6 Elk Grove Village - O'Hare, responded to this review, April 27, 2013
We are very glad that you have enjoyed your stay with us, and we are sorry if the beds were hard. But we welcome all the comments good and bad, so we can fix the problems.
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389 reviews from our community

Traveler rating
    75
    129
    86
    43
    56
See reviews for
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
Davis
1 review
5 of 5 bubbles Reviewed April 20, 2013

Your staff offers excellent service! They are very friendly and always smiling, even under the demanding conditions of heavy rain, stranded passengers, hotel shortages, flooded roads and a mulitude of unknows. They always sojourn on and work together effortlessly as a team. My stay this time was on Apr. 17, 2013.
A special thanks to your van drivers who carefully planned every route so as to avoid heavy flooding and conjested roads in order to deliver us on time. Our county's airlines could take a lesson or two from your outstanding staff and management.
It's one thing to tackle difficult conditions and another thing to make it look easy. Your staff accomplished both, as they worked closely together making sure that our needs were fully met.
Thank you sincerely, D. Schaeffer

  • Stayed April 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank Donn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baymont2881, Front Office Manager at Motel 6 Elk Grove Village - O'Hare, responded to this review, April 23, 2013
When our guests are satisfied with our service, we know that our job is done. We pride ourselfs with custumer service, and making sure our guests have everything thay need to have a pleasant stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elkhart
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed April 20, 2013

Great location and fairly convenient airport shuttle. The real issue was that we reserved a non-smoking room through the hotel website. Upon arriving we found they had reserved us a smoking room. We checked in around 11 pm so we got the overnight staff. They were less than courteous. They said there was nothing that they could do and did not seem terribly concerned about our situation. There was no real apology, just excuses. They said that reservations made online do not guarantee the type of room requested. This is true of something like hotels.com, but they insisted it was true of the company website as well. They suggested I call Baymont customer service. Evidently there is no customer service on site. I did call but Baymont said the number I called only dealt with reservations made over the phone. There was another number for online reservations but it shut down at 10pm. So we stayed in our smoky room. I called Baymont the next morning and they apologized and confirmed that I had indeed reserved non-smoking (as my confirmation email said). They promised to look into it. At check-out I asked to speak to the manager. He said corporate had called him, but that the mix-up was their fault not his. He showed me the reservation system on his computer and that it had reserved a smoking room. I do not care whose fault it was, corporate or his, it was not mine but all that was offered were excuses and passing the buck. I would have felt far better if I had received a profuse apology and understanding. I did not. No one offered an additional discount. No one offered a future coupon. No one looked to see if there were any non-smoking rooms free that were a different configuration of beds.

Finally, I commented to him that his front desk staff were not very courteous the previous night (after speaking with him I could see where they got it from). He replied that I had talked to the overnight staff and that they usually lacked customer service skills, but that he was just happy to have someone willing to work the shift. And "that's pretty much the situation at any hotel you would stay at." I am seriously not kidding. What a ridiculous statement. I have stayed at the Hilton for what I payed for the Baymont room. Trust me, they do not act like dull-witted teenagers. I am not a terribly picky customer generally, but this was ridiculous!!

  • Stayed April 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Baymont Inn & Suites

Helpful?
1 Thank Lane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baymont2881, Front Office Manager at Motel 6 Elk Grove Village - O'Hare, responded to this review, April 23, 2013
There is nothing worst in the hotel business, than a unsatisfied costumer. We do our best to avoid negetive situations, and here at Baymont guest comes first no matter what. I would like to apologize for any problems you have experienced at our hotel, and we will make sure to make it up to you when yo ustay with us next time. Unfortunitely on busy nights sometimes we run out of none smoking rooms, and all that is left are smoking rooms. We hate putting none smokming guests into smoking rooms, and we apologize for it.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed April 9, 2013

The man at the front desk is very nice. He uses humor to make you comfortable and cares about his guests. He likes to make sure that you have everything you need in order for the stay to be the best it can be. He treated us like kings. The room itself was exactly what we needed, plenty of room in it, a nice desk, a big comfortable king sized bed. The TV is kind of old and small and doesn't work great. The temperature in the room was also way too hot and it took forever for the cold air to work, so that was a bit of a negative. But overall, thanks to the customer service, the bed, and the warm shower, it's a good place for the price. Anytime I can stay at a place and not walk out annoyed by loud people or bad customer service, I'm happy and if the bed is decent, which it was.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TravelingTonyF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baymont2881, Front Office Manager at Motel 6 Elk Grove Village - O'Hare, responded to this review, April 12, 2013
Nothing makes us feel better than a happy guest, who had a restfull night. We pride oursefls with costumer service, and we make sure our guests are comfortable.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed April 7, 2013

The room was very clean. The reception on the tv in the bedroom wasn't good, not a flat screen.. The flat screen tv in the sitting area was very good.

  • Stayed April 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank Elizabeth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baymont2881, Front Office Manager at Motel 6 Elk Grove Village - O'Hare, responded to this review, April 12, 2013
We are very happy that you enjoyed your stay with us, we apologize for the older TV and not so good reception but we are currently upgrading every room one by one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 7, 2013

The staff was very friendly and made me feel as if my visit was important. The rooms are always very quiet and make the stay quite comfortable.

  • Stayed April 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank Charles S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baymont2881, Front Office Manager at Motel 6 Elk Grove Village - O'Hare, responded to this review, April 12, 2013
Nothing makes our day here at Baymont more than a happy guest, we pride our selfs with costumer service and excpect nothing less than the best from all our employees. We are happy you enjoyed your stay with us, and we are looking forward to seeing you agian soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Motel 6 Elk Grove Village - O'Hare

Property: Motel 6 Elk Grove Village - O'Hare
Address: 2881 Touhy Ave, Elk Grove Village, IL 60007
Location: United States > Illinois > Elk Grove Village
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 14 Hotels in Elk Grove Village
Price Range (Based on Average Rates): $
Hotel Class:2 star — Motel 6 Elk Grove Village - O'Hare 2*
Number of rooms: 115
Official Description (provided by the hotel):
Looking for a hotel near Chicago O'Hare Airport? The Baymont Inn and Suites O'Hare is pleased to provide our guests with exceptional service and quality amenities at an affordable price. Whether you are here for business or leisure, you can enjoy our Fitness Center, and Free High Speed Wireless Internet in all guest rooms, Free Cable, and much more. We have several restaurants nearby, including the Korner House Restaurant & Lounge which is adjacent to the hotel. We are located minutes from Chicago O'Hare International Airport, Blue Line Train to downtwon, Allstate Arena, Donald E. Stephens Convention Center and a convenient drive to Downtown Chicago with premiere shopping and entertainment. ... more   less 
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Also Known As:
Baymont Inn And Suites Ohare / Elk Grove Village
Baymont Inn & Suites Ohare / Elk Grove Village Hotel Elk Grove Village
Ohare Baymont Inn
Elk Grove Village Baymont Inn

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