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“Terrible customer service”

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Super 8 Chicago O'Hare Airport
Ranked #4 of 14 Hotels in Elk Grove Village
Seattle
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Terrible customer service”
Reviewed August 25, 2006

We flew into O'Hare from England and were flying on to Seattle the next morning. We selected Super 8 because we needed a simple, no-frills bed for the night, and I've had good experience with Super 8 in the past. This Super 8 was very different.

It took an hour and 3 phone calls before a shuttle came to get us from the airport--not what you need after a long flight. When I mentioned this at the hotel check-in desk, the staff member immediately tried to make it our fault.."You must have called a different Super 8 the first two times". (I should also note that she had just put down the phone to another customer who was asking about the shuttle, and her first words to me were "Well she must think she's the queen". People like her should not be in a customer service role!)

When we got to our rooms (2 rooms since we were a party of 6), one was smoking and one was non-smoking. When I called down to say we wanted both non-smoking, she once again tried to make that our fault. She did grudgingly switch us to an alternative room.

The rooms, once changed, were fine. We slept well. But if this was my only experience with Super 8, I would never visit another one.

  • Liked — Beds were comfortable
  • Disliked — Terrible customer service
  • Stayed August 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank izch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Oklahoma
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 4, 2006

With one exception, the staff was all great and very helpful. The lone exception was a shuttle driver as we were leaving. The desk attendants were polite and pleasant, taking the time to tell us how to use the CTA to get to our destinations each day.

The hotel was clean, and security was never an issue. My group met other guests from all over the world, and for a few days, we formed our own little community. It was a very pleasant experience.

The only drawback, other than the rude shuttle driver, was the length of our commute since we relied on public transportion. The Pace bus 223 stopped directly in front of the hotel and took us to the Blue line, but it took 1-2 hours to get into the city.

  • Liked — Staff
  • Disliked — Location
  • Stayed July 2006, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jadite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NW Indiana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 25, 2006

Stayed at the O'Hare Super 8 for their Park & Fly package. I think we paid $109+ tax for one night lodging and parking for 4 days. That was a good deal compared to area hotels offering similar packages (in excess of $150 on average). Front desk area was run down but the room itself was clean and spacious. The furniture (bed, couch, etc.) was nicer than expected for an airport location budget hotel. The a.m. shuttle driver seemed to have woken up on the wrong side of the bed but we made it to the airport. Shuttles run hourly which is a bit inconvenient. But, getting to O'Hare a little early is never a bad idea. All in all, we got more than expected for our money.

  • Stayed June 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank JustUs004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed June 20, 2006

The stay was great. Clean rooms, great shuttle service to my conference and back to the hotel. The shuttle people were very helpful, kind and were timely. Help was knowledgeable and assisted me with my needs.

Helpful?
3 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Super 8 Chicago O'Hare Airport

Property: Super 8 Chicago O'Hare Airport
Address: 2951 Touhy Ave, Rt 72 & Elmhurst Road, Elk Grove Village, IL 60007-5338
Phone Number:
Location: United States > Illinois > Elk Grove Village
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #4 of 14 Hotels in Elk Grove Village
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Chicago O'Hare Airport 2*
Number of rooms: 96
Reservation Options:
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Also Known As:
Super 8 Chicago o`Hare Airport Hotel Elk Grove Village
Super 8 Elk Grove Village
Super Eight Elk Grove Village
Elk Grove Village Super 8
Elk Grove Village Super Eight

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