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“Excellent for Park & Fly - a great value”

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Best Western O'Hare/Elk Grove Hotel
Ranked #7 of 14 Hotels in Elk Grove Village
midwest
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent for Park & Fly - a great value”
Reviewed March 2, 2010

We couldn't have asked for a better experience. We only stayed one night to use the park & fly for o'hare airport. We were greeted by extremely friendly staff and found our room to be nice; very clean and comfortable with updated bedding. The staff even called us personally to invite us down to eat a brief breakfast before our 3:15am shuttle. The shuttle driver was extremely courteous and got us to and from the airport safely and quickly. I would absolutely recommend this hotel to anyone needing to stay near O'Hare.

  • Stayed February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travlgrl25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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329 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
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English first
Lakeville, Indiana
Level 6 Contributor
180 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed February 27, 2010

Quality Inn in Elk Grove Illinois was great for the sleep, park, fly out of O'hare. Check in and out were a breeze, room was comfortable and quiet, shuttle was good, and they even had breakfast ready at 3 in the morning so we could grab a donut and coffee before our flight. All employees were very friendly and professional. Grounds and room were very well kept. Can't beat this deal if flying out of O'hare.

  • Stayed February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheryl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Central Illinois
Level 5 Contributor
52 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed February 12, 2010

When we arrived the evening before our early flight, we were greeted professionally and cheerfully at the front desk. The lobby was clean, warm , and welcoming. We were given a ticket to place in our windshield for our 5 day Park and Fly stay, and directed to our room.

The room was immaculate, as was the bathroom. The bed was very comfortable, and the free WI-FI made it easy to check weather conditions and flight status, as it was threatening a winter storm.

Our shuttle driver (at 4 a.m) got us to O'Hare in good time and dropped us off right at our counter check-in. The hotel lobby even had some of their breakfast items (fruit, rolls, coffee) out for early morning travelers. (no thanks...... too early for me, but EXCELLENT for those who wanted it)

There is a Spaghetti Warehouse restaurant right across the road, which was handy for us for dinner, because after our 2 hour drive up to the hotel, we really didn't want to drive around looking for something to eat.

When we arrived back from our trip, we called the number the hotel gave us at check-in, and directed to the shuttle pick-up. Our driver happened to already be at the airport, and was waiting for us when we got to the pick-up point. Very courteous, and helpful with our bags.

We paid less than $90 including tax for our room and up to 10 days of parking.........a great value!
We will definitely use The Quality Inn & Suites at Elk Grove Village the next time we need a Park and Fly hotel out of O'Hare!

  • Stayed February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Serenity_Now
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityElkGrove, GM at Best Western O'Hare/Elk Grove Hotel, responded to this review, February 25, 2010
Dear Serenity_Now,

Thank you for your wonderful review. I am so happy to see that you had a great stay with us. As expected our staff rose to the occasion to provide an excellent experience for you, and that makes me so proud of them. I hope to the rest of your trip and drive back home was a safe and pleasant one. If you need anything, please don't hesitate to call us at 847-593-8600.

Sincerely,


Patrick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Liberty
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 30, 2010

This hotel was a great park and fly. I checked priceline then called the hotel direct and they gave me the same price without the fee:) When we arrived we were given a very comfortable, clean room. In the morning after the free breakfast, we left ontime in the warm minivan and arrived at the airport right at the check-in desk. we were given a paper telling us exactly where to be and the # to call upon return. We also found out this hotel picks up at the international doors too which most of the others make you go quite aways over to the domestic doors so they dont have to go to 2 different pickup spots. this saved us about 15 minuntes of walking after our return. when i called the van was there in less than 15 min and back at the hotel the driver (Roberto) took us right up to our car so we would have to carry the luggage any farther. We have used park & fly's for about 10 years now and this has been By Far the best and friendliest. We will absolutely be using this hotel in the future!

  • Stayed January 2010, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deborah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityElkGrove, GM at Best Western O'Hare/Elk Grove Hotel, responded to this review, February 25, 2010
Dear Busicadziadzia,

It is a common misconception that by booking online you save money. In almost all cases, a hotel will not only match the rate that you find online, but you avoid booking fees and other headaches that come with online websites like Expedia and Travelocity.

I am so glad to see your stay with us was a great one. I am so happy we went beyond the norm to provide a great stay for you.

I hope to see you again soon,


Patrick
847-593-8600
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kaukauna, WI
Level 4 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 6, 2010

My husband and I booked Quality Inn after reviewing the Park, Sleep, Fly website. It was rated very high. One thing to note is that you do not have to book through the internet, you can call and book and tell them the site and the price you found and they will honor it. You will not be billed until you actually use the hotel. We found the hotel to be VERY clean and the rooms to be above average for the price we paid $69.99 + tax (parking included for up to 14 days). We used the hotel stay post vacation due to a late flight. We didn't eat the breakfast, but did check it out and it looked pretty good. Also, we didn't feel scared in the area or leaving our vehicle there. So, that was a bonus.
Drawbacks: Hotel is about 20 minutes ride from O'hare....so figure that in to your waiting time. Also, the transportation shuttles are shared with another hotel (Super 8) so you either have to be willing to cram into a conversion van or wait. We did also have the same experience of other hotel guests running to the van at O'hare and being completely rude. We even had one couple that had rude down to a "T"...the wife got in the van the second it stopped and had her husband got the luggage loaded into the van so they would be guaranteed a spot. I do think the Park and Fly needs to be better organized so that if you called they have your name...and those that didn't call have to wait for the next van unless there is room...or Quality Inn just get a bigger vehicle and NOT share!
Overall, hotel was VERY clean and nice. Shuttle driver was SUPER nice and front desk was polite. Great Value!

  • Stayed December 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suzies28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityElkGrove, GM at Best Western O'Hare/Elk Grove Hotel, responded to this review, February 25, 2010
Dear Suzies28,

Thank you so much for your review. I am glad to see for the most part you enjoyed your stay with us. The reason that we share a shuttle with the Super 8 is that this allows us to go to the airport every half hour. Every other hotel in the O'Hare area offers an hourly shuttle. We have taken advantage of the fact that we have 2 hotels in a straight line to the airport to offer a more flexible shuttle service. We are constantly looking for ways to increase the rate and efficiency of pickups and drop-offs. From our reviews and what I've heard we provide one of the best services in the area.

This however by no means that we should be happy where we are. In the spring we are going to be adding a 5th vehicle to our service and we hope to provide an even better experience because of it.

I am glad to see the rest of your stay was a great one. We hope to see you again soon!

Patrick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford Wisconsin
Level 4 Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 20, 2009

This is a great place with clean, nicely decorated rooms, attentive staff and wonderful attention to details. The room was very comfortable and the bed was nice--not too hard like so many hotels have. Having free internet wifi was a pleasant surprise--I think some of the upscale hotels could learn from this hotel--it is not fun to be nickel and dimed for internet.

We used the exercise room and enjoyed the machines (they all worked well). It was small but met our needs perfectly!

We flew out in early AM and scheduled out shuttle at 5:00AM. We received a call at 4:50 AM telling us the shuttle was there and waiting--very nice and thoughtful (also a great tactful way of catching oversleepers without being offensive.

Just a great place to stay if you are needing a park and fly hotel

  • Stayed December 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mickie and Phil A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wisconsin
Level 5 Contributor
72 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed November 6, 2009

We stayed here for a fly and ride at the end of October. This was our second stay, we did the same over Easter vacation. This hotel is a great value! They have a very polite and helpful staff. The hotel is emaculate! Rooms are comfortable and our one night rate was $79. (including the parking.) There is free internet service in the lobby and a small bar area where you can purchase a beer or glass of wine for under $5. Our departure time was 7 am so our shuttle was at 4:30 am. I did not expect breakfast at that hour. We were shocked when we got to the lobby and there was freshly brewed coffee, fresh fruit, cereals, donuts and even make your own waffles! We had a prompt pick up from the airport when we returned. We travel out of O'Hare quite a bit. I wouldn't stay anywhere eles!

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sheri&Todd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityElkGrove, manager at Best Western O'Hare/Elk Grove Hotel, responded to this review, November 6, 2009
Dear Sheri & Todd,

Thank you for your comments. I am so happy to see the staff was very helpful to you. We try hard to ensure every guest experience is an exceptional one. I will be sure to compliment the housekeeping staff about the condition of the rooms. I am glad to see you found them so clean. We hope to see you again soon!

Pratik
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western O'Hare/Elk Grove Hotel

Property: Best Western O'Hare/Elk Grove Hotel
Address: 100 Busse Road, Elk Grove Village, IL 60007 (Formerly BEST WESTERN O'Hare/Elk Grove Village Hotel)
Phone Number:
Location: United States > Illinois > Elk Grove Village
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 14 Hotels in Elk Grove Village
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Best Western O'Hare/Elk Grove Hotel 3.5*
Number of rooms: 122
Official Description (provided by the hotel):
The beautifully and freshly renovated guest rooms at the Best Western® O’Hare/Elk Grove Hotel have your convenience in mind. Reliable, fast Internet and a complimentary full hot generous breakfast are just a few of the amenities that we offer. We offer Sleep and Fly Packages and 24-hour shuttle service from Chicago O'Hare International Airport (ORD). Call hotel direct for details. The hotel is conveniently located in the heart of Chicagoland. ... more   less 
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Also Known As:
Quality Inn And Suites Elk Grove Village
Quality Inn & Suites Elk Grove Village Hotel Elk Grove Village
Quality Inn Elk Grove Village
Elk Grove Village Quality Inn

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