Hotel is very nice, breakfast was good, checking in process ok. When I called they tried telling me a different park and fly rate then online, and when checking in I heard the same thing - they tell you to only book with them to get it correct, but you have to ask for the special rate then. I was told I could pay with cash in the morning, but they had already run my credit card - Which is ok but why would I pay with cash then as it takes 7-10 days for my bank to refund. Shuttle to the airport was ok. Shuttle drivers were VERY nice! However they do not tell you that you are sharing their shuttle with AT LEAST one other hotel, so when you play to leave the hotel and account for what time you will be at the airport you need to account for time at the other hotel loading. Then when we got back from our trip, we asked to be picked up - we were told we would either have to scrunch in a van with 7 other people and there might not be enough room or wait for another hour for transportation (almost as if she was talking us into waiting). We decided to cram in....The hotel lady was very rude about where we get picked up and we had to find directions from airport staff. They should tell you this before they drop you off! Then the shuttle missed us and was nice enough to turn back around - HOWEVER when we got back to the hotel the funny part is they have MULTIPLE vans to do pick up in. They should know just about how many guests are coming back when and how many shuttle drivers they need. It was frustrating but over all went well because I did not back down. I would stay here again, however I would check out other places for park and fly! Other complaint was printing was $1 a page. SERIOUSLY? Why offer a business center as a convenience if you are going to over charge?
- Official Description (provided by the hotel):
- The beautifully and freshly renovated guest rooms at the Best Western® O’Hare/Elk Grove Hotel have your convenience in mind. Reliable, fast Internet and a complimentary full hot generous breakfast are just a few of the amenities that we offer. We offer Sleep and Fly Packages and 24-hour shuttle service from Chicago O'Hare International Airport (ORD). Call hotel direct for details. The hotel is conveniently located in the heart of Chicagoland. ... more less
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- Also Known As:
- Quality Inn And Suites Elk Grove Village
- Quality Inn & Suites Elk Grove Village Hotel Elk Grove Village
- Quality Inn Elk Grove Village
- Elk Grove Village Quality Inn