We stayed on a Stay, Park, Fly deal booked through choice hotels. We were very satisfied with our room, the breakfast, and the shuttle service to the airport. We were very disappointed in the shuttle service upon our return. We called for a pick up upon retrieving our checked luggage. We were told the driver was on his way back to the hotel and it would be 30-35 minutes. We were good with that. After waiting 45 minutes the hotel called us to say the driver was stuck in traffic. The driver finally appears after a 1 hour wait. He also had to pick up 2 people to bring to the Super 8. After loading our luggage the driver checks text messages and makes phone call taking up another 5 minutes. He apologizes for the lengthy wait says he had to wait for a train. There were no railroad tracks on the way back to the hotel. One of the 2 women on board asked if he had a busy day? He replied, "no, it's been kind of slow." He drove under the speed limit on the way to the hotel. He dropped the the 2 women off at the Super 8 chit chatting the whole time oblivious to the fact that other people were waiting. He got back in the van and turns around and asks us " Now, where would you folks like to go?" We flew from NYC to O'hare in about the same amount of time as it took us to get from O'hare to Quality Inn in Elk Grove Village. The driver did not leave a favorable impression of this hotel.
- Official Description (provided by the hotel):
- The beautifully and freshly renovated guest rooms at the Best Western® O’Hare/Elk Grove Hotel have your convenience in mind. Reliable, fast Internet and a complimentary full hot generous breakfast are just a few of the amenities that we offer. We offer Sleep and Fly Packages and 24-hour shuttle service from Chicago O'Hare International Airport (ORD). Call hotel direct for details. The hotel is conveniently located in the heart of Chicagoland. ... more less
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- Also Known As:
- Quality Inn And Suites Elk Grove Village
- Quality Inn & Suites Elk Grove Village Hotel Elk Grove Village
- Quality Inn Elk Grove Village
- Elk Grove Village Quality Inn