This is a budget hotel with excellent service. I was a bit hesitant to book this hotel in the first place due to the numerous below average comments. However, was willing to take a chance when heading to Seoul and Hong Kong via Chicago on Jan. 17, 2011 for its location and price. Arrived at night time to catch an early plane the next morning. Was lucky to wait for only a few minutes before the hotel's shuttle bus arrived. The lady driver was very pleasant and helpful. The receptionist was prompt and polite. Room was clean. Complementary breakfast was not super but OK. The driver (a cheerful, kind and helpful Mexican-American man) who dropped me off at the airport was punctual, very courteous, helped me to load & unload my heavy luggage with smile through (I felt sorry for only able to tip them with my only Canadian $ coins left as I'd no US$ carried with me!!).
As far as I'm concern, the only setback at this hotel is there's no elevator in it. So, for those with heavy luggages with a room assigned to 2nd floor, please be prepared for some heavy lifting for quite a number of stairs up and down, which is not user-friendly to some vulnerable group of travellers. Other than that, I do recommend people on a budget to stay here in Chicago for its staff service and nice & clean room.More
- Free Wifi
- Free Parking