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“Horrible Customer Service”

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Days Inn Elk Grove Village/Chicago/O'Hare Airport West
Ranked #12 of 14 Hotels in Elk Grove Village
Reviewed July 6, 2010

There were 4 of us in a double bedroom and I arrived earlier. So I called the shuttle and checked in. When 2 of my friends came later and called the shuttle - they said they would be coming. After about 30 mins - some other shuttle driver(of a different hotel) asked them where they are going. When he came to know they have been waiting for 30 minutes - he called up Days Inn only to find out that they provide shuttle service only once per booking. The worst part is - They didn't even consider calling back on their own and letting my friends know that they are not going to pick them up. If it were not for the other shuttle driver - my friends would have faced lot of harassment.

After checking out - we also found out that they don't provide mineral water to the customers. The only way to get water is using their vending machine. When I put my money - nothing came out of the vending machine. The staff at the counter was clueless and she told me in a hurry that she is going to check with the maintainance guy. However - we never got a follow-up on that. What we did in the end is getting a large pack of mineral water from a nearby store - only after the fourth friend gave us a ride in his car next day. There are no grocery stores within 1 walking distance.

I would consider having access to drinking water has higher priority than having access to free wi-fi. Its cheap but the cost cuttings can be in the most inconvenient areas.

  • Stayed: July 2010, traveled with friends
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Thank arnabAustin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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496 - 502 of 561 reviews

Reviewed June 27, 2010

Let's see, where do we start? Stained hallway carpet, a bum sleeping in the lobby on the couch, outdated plumbing, burnt out lightbulbs in the room, a room phone that looks like it is from 1981 and never been cleaned, several phone calls from males looking for a date from another male, no wireless internet in the east building, the same junk cars collecting in the parking lot as the last time my company put me up here. The only reason this place exists is because of location. It is close to O'Hare Airport. The lobby isn't too bad except the courtesy computer doesn't work and the upholstery is stained where people's heads rest. You will want to take a second shower after staying here.

  • Stayed: June 2010, traveled on business
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Thank mosttraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 15, 2010

There are some travel experiences that one hopes to remember forever. On the flip side, there are places like the Days Inn that are so shockingly bad you'll never forget them, even if you try. We might have lived in blissful ignorance of this ghettotel had our simple park-and-fly plans not been destroyed by the Ramada O'Hare (see my review "Dishonest Business & Rude Staff" for the full story). Our small group of two couples was booked blind into this "hotel" by staff at the Ramada, which is owned by the same business group. The night wasn't going well, but once we were shuttled to the Days Inn things went from bad to worse.

With a van load of others, we were dropped in front of a cheesy front office that looked like an International House of Pancakes, which may be appropriate as it doubles as the hotel breakfast station. There was a police cruiser parked out front - always a bad sign. We struggled getting our baggage through the front doors, which are set at odd angles from each other. Once inside, we noted two police officers hanging out in the chairs, which made us nervous. The pleasant-but-clueless desk clerk passed out room keys and took down times for wake-up calls, which led to another confrontation with the Ramada shuttle driver over our airport shuttle pick-up time.

The horror didn't sink in until we were directed out the lobby door to our rooms - it was a motel with doors on the outside! We had to haul a week's worth of luggage across an icy parking lot to get to our room, and then help our friends whose room was on the opposite side of the building. The whole place looked like the kind of low-rent deal favored by truckers, hookers and one-night stands - an impression strengthened by truck rigs in the back lot, the nearby porn arcade, and pairs coming from the dance club next door. Our friends were none-too-thrilled to be on the eerily quiet side of a highway motel, so we went back to the desk to ask for a closer room, but the clerk was again clueless. English was not his first language (or second, as far as we could tell) and I got the impression he didn't understand us as he just smiled and nodded instead of answering our questions. In the meantime, the police officers were still lounging in the chairs watching whatever was on TV. (Were they there to keep the hookers away for the night while the motel was hosting the Ramada crowd?)

The rooms were absolutely horrid. We had already set our expectations low, given the circumstances, but these were mind-blowingly bad. We got an awkward case of the giggles just walking in the door. The first thing we noticed was the smell. There was so much potpourri carpet cleaner in the air that I couldn't breathe. The ugly green carpet was stained and beaten down. The curtains in the windows were tucked up onto the window sill (more on that later). I didn't want to touch the comforters, both of which should be analyzed by the CDC for new diseases. We were allegedly in a non-smoking room, but I could smell that rancid odor and there were cigarette burns in the carpet, comforter, and the finish on the nightstand. There was a small refrigerator, but we had to plug it in and the wiring situation on the wall was not up to code. We turned on the heater for a bit, but it was incredibly loud and making weird noises, so we shut it off. The heater also blew around the curtains, which we found were mounted about 6" from the wall. Not only did they let in tons of light from the parking lot, but if you walked to the door, anyone could see right in.

The bathroom was not particularly heinous, though it could have used a good scrubbing. There was only a partial roll of toilet paper in the dispenser (less than 1/4 of a full roll) and no back-up roll provided. I get economy, but that's just cheap. The water was foul-smelling, like chlorinated well water. Our friend went to get ice, which was only available on the second floor of the motel, and reported that the carpet cleaner smell was even worse up there as the hallway was enclosed.

After ordering in pizza and drinking lots of wine, we escorted our friends back to their room for safety and then headed back to ours to try sleeping. Between the noisy heater, traffic noise, parking lot lights, gross bed, smelly carpet cleaner, and noise from the next room (they weren't being exceptionally loud either), I didn't sleep a wink. And that's probably a good thing, because we never got our 2:30 AM wake-up call for our 3 AM airport shuttle. (We did get an impatient call at 3 AM telling us the shuttle driver was waiting for us.) Our friends in the other room also did not get a call.

I would rather spend the night in the O'Hare terminal than stay at the Days Inn again, and that was the prevailing feeling of everyone else we encountered on the shuttle.

  • Stayed: February 2010, traveled with friends
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1  Thank ExVivre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 10, 2010

my flight was canceled due to weather.
orginally UA booked Candlewood suite hotel for me instead of this dirty one. but I wait there too long for the hotel shuttle.
and the driver of days inner lie to me said:
he told me Candlewood is not a good hotel and it wasn't franchised hotel and far from airport and will not supply shuttle back to airport.
then I went with him.
then I found the problems:
the hotel is very dirty and the smell is also terrilbe. and I made an appointment in the front desk to go back to Airport next day. but next morning, the clert said I didn't.
their drive just want to do very few times transfer back to Airport.
anyway this is worst hotel I have met in the world.

if you don't care about it

  • Stayed: February 2010, traveled on business
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1  Thank TonyReviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2010

Breakfast was stale donuts. Coffee was bad. It snowed when we were there and they did a poor job of plowing. Small outdated rooms.

Stayed: January 2010, traveled with family
Thank KevanF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 24, 2010

I have stayed twice at this location and thoroughly enjoy it. The room was clean and comfortable and the bed was comfortable too. Enjoy the space of the room and bath very large. Great features, airport shuttle, safe in room, and Free WiFi. Great place to stay for an overnight stay.

  • Stayed: January 2010, traveled solo
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Thank brijoli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2009

Some of the review on tripadvisor and google.com scared me off a little bit. However, this was the only place that had everything I needed for the price I can afford. I must say, to me it felt like the place was way better than described in some of the reviews. I liked the complimentory shuttle to the airport was the main reason I stayed there and it worked out great. Complimentry breakfast, personaly fridge was a Plus. The room was clean, spacious. Beds were very comfortable.

  • Stayed: November 2009, traveled as a couple
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Thank hpholmes29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinnohare, Manager at Days Inn Elk Grove Village/Chicago/O'Hare Airport West, responded to this reviewResponded January 28, 2010

We sincerely apologize for your inconvenience. We have made significant enhancements to our customer service.Shuttle service.Room quality because now we have newly renovated rooms with great and new looks with new management We encourage you to visit us again and provide additional feedback on our improvements . We hope that we may better serve you again in the future because we believe in more than %100 guest satisfaction and the value of the money that you are paying for your accommodation,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Days Inn Elk Grove Village/Chicago/O'Hare Airport West

Address: 1920 E Higgins Rd, Higgins & Oakton/I-90, Elk Grove Village, IL 60007-2503
Phone Number:
Location: United States > Illinois > Elk Grove Village
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #12 of 14 Hotels in Elk Grove Village
Price Range: $53 - $71 (Based on Average Rates for a Standard Room)
Hotel Class:1.5 star — Days Inn Elk Grove Village/Chicago/O'Hare Airport West 1.5*
Number of rooms: 78
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Also Known As:
Days Inn Elk Grove Village/Chicago/o`Hare Airport West Hotel Elk Grove Village
Days Inn West

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