First a disclaimer. I did not actually stay at this facility. My review relates solely to the fraud committed against me by the hotel's management over a cancelled reservation. If it were possible to give this property a "zero" rating, I would.
The facts are as follows: On September 12th a reservation was made on my behalf through Expedia for a one-night stay at this hotel on September 14th. On September 13th I no longer needed the reservation so I called the hotel to cancel it (I subsequently learned I should have contacted Expedia, but that is beside the point and not relavent to my complaint). The staff accepted the cancellation over the phone. A week later, a charge appeared on my credit card from Expedia. Expedia agreed to remove the charge if the hotel would confirm that I had cancelled my reservation. However, the hotel denies - even in the face of my AT&T cell phone records that indicate otherwise - that I even called the hotel. The hotel staff member I spoke with about this charge, who indicated she was the manager, was extremely rude and refused to provide me with her name nor with the name of the hotel owner (which I subsequently obtained from Wyndham Hotels, which owns the Ramada chain and is aware of the situation as is the Better Business Bureau). At one point, when I was becoming frustrated on the phone with the alleged manager, she cautioned me that all phone calls were recorded. That was great news, I said, because then they'd have a recording of my cancellation call. Then I was told it was NOT true and that phone calls to the hotel are NOT recorded. (Another lie, I suppose.)
I have sent a letter to the owner of the hotel and am awaiting his response. I also understand that Wyndham has contacted the hotel regarding this matter as well, but the owner and management has yet to respond to me. Perhaps the owner and/or management will respond through Trip Advisor; I look forward to seeing what sort of light they put on this. All I'm asking for is honesty.
Of course, had I read the terrible reviews of this property earlier, I never would have made the original reservation. Hopefully this review will help dissuade at least 10 people from staying at the Ramada O'Hare. By doing so, I will have cost the hotel at least 10 times what they cost me.
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- Also Known As:
- Ramada o`Hare Hotel Elk Grove Village
- Ramada Elk Grove Village