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“Very very poor”
Review of Elk Grove Hotel

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Elk Grove Hotel
Ranked #14 of 14 Hotels in Elk Grove Village
Ghent, Belgium
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Very very poor”
Reviewed September 20, 2010

Completely worn out hotel, totally stuck in the seventies. It reminded me of the hotel in the movie 'no Country for Old Men'. The window showed condensation inbetween the glass panes, you could not look out in a normal way. Front desk personnel was friendly but that was it. The whole hotel smelled of fungus. The breakfast was absolutely horrendous. A few cookies packed in plastic and awful coffee. The nonexistant personnel did not even do an effort to open the curtains. One of the most depressing places I ever stayed. The restaurant was closed forever. DO NOT GO THERE.

  • Stayed September 2010, traveled on business
    • Value
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Helpful?
1 Thank stephanc2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
adamse, Director of Sales at Elk Grove Hotel, responded to this review, October 26, 2010
Thank you for your reviw. We have just taken over this property and were quite suprised by your review as it is not the norm for our guests. Our morning Complimemntary Breakfast is actually quite extensive and most of our guests do enjoy it. The restaurant lease had just recently ended and we are in the process of deciding what to do with it. We do have quite a few options for restaurants nearby for our guests also. The hotel is also going through a major upgrade and a lot of positive changes are taking place. We hope you will check back with us soon to see the improvements.
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235 reviews from our community

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Rating summary
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (51)
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English first
Clinton, Illinois
1 review
Reviewed August 10, 2010

The hotel was on a divided road and through our GPS navigator, we had to do several U-turns to get to the right entrance and actually get into the lot. When we stayed their computer system was down so it took longer than usual to check in. We had scheduled a wake up called for the morning, which never came. Luckily we had set our own alarm to get up for our early flight. Our car was safe and unharmed during our 4 day long trip. We were given a number to call when we got our luggage. The phone would keep ringing and ringing. We went to the door at the Bus and Shuttle center where we were supposed to meet. I had to call friends and family to make sure this was the right number for the hotel. As soon as I verified the number, the van drove off. It was a half hour from the time we got our luggage to the time we got to talk to someone at the hotel. They said they were too busy to pick up before. The receptionist called the driver while I was on the phone and said that she told him to turn around and pick us up. I couldn't understand what she really said to him because it was in another language. We continued calling and calling because the van was not coming back. The receptionist kept assuring us that the driver would be there in just a few more minutes. He finally came back after an hour. Another couple in the vehicle said that an hour was the length of the round trip that the shuttle made, so he did not come back to get us like the receptionist had stated. When we finally got back to the hotel, we asked to speak to the manager on duty, who's name was on the wall. The receptionist said the manager was not there. We will not be back to that hotel or a Ramada ever again.

  • Stayed August 2010, traveled as a couple
    • Value
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Helpful?
Thank tflake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Normal, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 22, 2010

I did the park and fly and stayed one night at this property, leaving my vehicle here for a week to fly out of O'Hare airport. In reading prior reviews, I was very worried about what we might be getting into but we knew we would be getting in late and just going right to bed and flying out early the next morning. Let me first say the property and room were not dirty. You could smell the cleaning products upon entering the room and the room was very large with two double beds, a table and chairs, desk, closet area and dresser. The property is an old Holidome that is in need of updating (appears last update was late 70's) but for the price we paid, it was worth the money. And probably more importantly, my vehicle was safe and sound when I returned. This is not a place to "vacation" but for one night, it was worth the price we paid ($79). The pool and hot tub were closed while we were there "until further notice". So if you are choosing this hotel for either of these items, I would recommend asking if they are in operation before booking your stay. The staff was friendly and the continental breakfast was well stocked and had something for everyone. The bed was comfortable and linens were clean and fresh. The trip to the airport was 15-20 minutes and we were able to request the time we wanted the shuttle to take us to the airport with no arguments, as previous reviews indicated. The driver was there and we left at the exact time we had scheduled. The day we flew home, we called the hotel and even in the middle of rush hour (4:30 pm), the shuttle picked us up at the airport within 40 minutes. The hotel also gave us a gift of a travel alarm clock upon checkout. which was a nice surprise We did have one issue that is worth mentioning - the morning we were to fly out we got up to take showers but the hot water heater had broken in the middle of the night and there was no hot water. We were assured we would receive a small refund ($10-15) for the inconvenience, but to date haven't seen it. While I can understand that this was something they would have no way of controlling when it happened, had the property have been better maintained, something like this may not have happened. But again, I was not dis-satisfied with my stay and would stay again as a park and fly.

  • Stayed June 2010, traveled with family
    • Value
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Helpful?
1 Thank TravelTravelKG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Racine, WI
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 12, 2010

My experience with the Ramada O'Hare took place in late February and early March as part of a park-and-fly "deal" arranged by a travel companion. We were two couples who were flying to Cancun from O'Hare early in the morning (a 6:30 AM flight). When we arrived at the hotel at about 7:30 PM the night before our flight, we noticed the lobby was chilly (and tacky), but wrote it off because there was a lot of shuttle traffic in & out the doors. It turns out the hotel had absolutely no heat because, they claimed, the gas line had been damaged in construction. (None of our party noticed any gas smell outside.) We were only informed of this issue after being checked in - for a different "hotel"! There was no offer of compensation or reduced rates, which really ticked us off when we actually saw the other place - and its room rates that were $20 cheaper per nght! (See my review for the Days Inn - ick!) They were charging us full price for a worse hotel that they also own and most likely being reimbursed by the construction company, too.

Instead of letting us drive and park at the Days Inn, the staff insisted on shuttling us there, which meant we had to cart along a number of things we needed for the night, but didn't intend to take on the trip. (My less charitable thought is they didn't want us driving off when we saw the other "hotel"...) This would be the first of several issues with the shuttle. When we asked about shuttle service to the airport in the morning, the shuttle driver claimed that we needed to be at the international terminal 3 hours early with a pick-up time of 3 AM. When we countered that we only needed 2 hours at the airport, he started on with some nonsense about terror alerts and insisted our pick up time was 3 AM. At this point, we were tired of bickering with rude staff and wanted to get into rooms. (For the record, we were right.)

We packed into the Ramada's filthy, dilapidated van where we were blasted with evangelical Christian radio on our mercifully brief trip to the Days Inn ghettotel. Upon our arrival at the desk, the clerk asked when our flight was (6:30) and then made the mistake of suggesting a reasonable shuttle pick-up of 4 AM, at which point the shuttle driver started arguing with him, too!

The rest of the stay belongs to a Days Inn review, but we did have to deal with the Ramada O'Hare again when we returned from Cancun. We called them before passing customs so we wouldn't have to wait once we got our bags. We cleared customs and the baggage claim within 15 minutes and headed to the designated pick-up door. No Ramada van. We called the Ramada desk again and the same woman answered. She was rude and insisted the van was "already there." I had been out the door and scanned all the shuttles - no one was there from the Ramada and there's only one pick-up point at the international terminal. About 15 - 20 minute later, the van arrived. It's only a 15 minute trip between the hotel and airport, so I'm curious why it took 30 minutes from our first call.

A quick note on the location - it's conveniently located near porn arcade and a pasta place, but it's mostly wilderness. The highway runs by the area, but someone had the good sense not to put any exit ramps there. If you do park-and-fly, spend a little extra money and stay at a more reliable place with honest management closer to the airport.

  • Stayed February 2010, traveled with friends
    • Value
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Helpful?
Thank ExVivre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 11, 2010

We are still reeling from our experience with these guys. we did the park and fly; which, admittedly is a pretty good deal. but so not worth it! We arrived back in chicago and called for airport pick up...15 to 25 minutes they said. we waited over an hour with our 10mos old baby. Every time I called for an update as to where the shuttle driver was the front desk person (bother, sister, aunt...) gave me some excuse and said he would be there in 10 min. when he finally did arrive he took almost 40min to get back to the hotel (a 15min drive!). We decided, out of principle that we couldn't stay at the hotel (we had reserved a room -- foolishly). Once again the front desk person gave me the run around about how they can't cancel reservations and that there is some 'code' that locks credit cards into their booking system....a likely story! So...we disputed any pending charges and are waiting to see if these guys are crooks as well as being poor businesspeople.

  • Disliked — the management
  • Stayed March 2010, traveled with family
    • Value
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    • Check in / front desk
    • Sleep Quality
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    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank zorbaMichigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 2, 2010

Stayed here with family for a winter get-away. Bad idea. Atrium (where pool is located) was very chilly. Saw several people wearing winter coats. Hot tub was not working. Many staff members are living at the motel. The worst part though was that the owners and/or managers were not helpful and were quite honestly rude to us. Then there was the bar fight that woke us up during the night with over ten police cars in the parking lot. I would not recommend this motel to anyone.

  • Stayed February 2010, traveled with family
    • Value
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Helpful?
1 Thank Jeannette5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg, Manitoba, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 16, 2009

i believe i paid in an around 70 a night canadian for this hotel, i thought that was cheap, its close to wrigley field so if your going there, this is a decent hotel, i was more interested in down town chicago, which was about a 30 min drive, it wasnt bad. Dont drive back or to in rush hour though, it CRAWLS. bumper to bumper, anyways this hotel had a cute private guest computer room with printer, internet. you can use it anytime, the pool was quite nice , the domed atrium was very humid and tropical, i thought it was nice, maybe a tad out dated but there as nothing wrong with it, everything worked when i was there. the rooms were a a decent size, lots of room, the beds were comfortable and the room was always clean when we got back to the hotel. i would definatly stay here again no problem!

  • Stayed September 2008, traveled with friends
    • Value
    • Location
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Helpful?
Thank ryanfskater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Elk Grove Hotel

Property: Elk Grove Hotel
Address: 1600 Oakton St, Elk Grove Village, IL 60007-2102 (Formerly Ramada Elk Grove Village/O'Hare Airport)
Location: United States > Illinois > Elk Grove Village
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 14 Hotels in Elk Grove Village
Price Range (Based on Average Rates): $
Hotel Class:2 star — Elk Grove Hotel 2*
Number of rooms: 165
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Also Known As:
Ramada o`Hare Hotel Elk Grove Village
Ramada Elk Grove Village

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