On arrival at this hotel, I found the front desk staff too busy talking amongst each other. Gave me a room key to a room which hadn't been made up yet. Hotel wireless internet was broken for 2 days. The "business centre" had 1 working PC but the internet also broke on this. I asked for some help with this but the staff member behind the desk glanced up from texting and said he didn't know. I felt customer service could have been improved. Restaurant was out of service. Hotel shuttle runs from the hotel to O'Hare hourly.
Room was OK, comfortable and clean enough.