I booked a Standard Hotel Room 2 weeks ahead. I confirmed the reservation 1 week ahead of time. I showed up at the hotel on the day of booking. They gave me the room but I ran in to multiple issues:
1. Running Toilet. Front Desk said no one to repair
2. Not a standard room and the room was for "Special Need" People. My confirmation clearly said 1 Standard Non Smoking Room.
3. Room Smelled like chemicals
I asked for a different room but they said nothing is available.
I am 400 miles away from my home, in middle of night and no where else to go. I called booking company and they found me a different hotel where I ended up paying double than the actual amount.
Now the hotel is charging me plenty and is refusing me to refund for 1 out of 2 nights.
I called multiple time and asked for a manager but they said no every time and transferred me to her voice-mail which is full.
- Official Description (provided by the hotel):
- Located within 1 mile of Alexian Brothers Medical Center, a half block from Belvedere Banquet Hall, and 3 miles from Woodfield Mall, the Days Inn Schaumburg / Elk Grove is centrally located for all of your needs. We are pleased to provide our guests exceptional service and quality amenities at an affordable price. Whether you are here for business or leisure, you can enjoy our 24 hour on site fitness room, free high speed wireless internet, and our 24 hour business center. After a restful night of sleep, you can look forward to starting your day our complimentary Daybreak breakfast. To make your stay even more rewarding, please join Wyndham Rewards, our guest loyalty program. We have several restaurants nearby including Charlie's Char House, Sunnyside Up Pancake House, Real Time Sports Bar, Panera Bread and Pizza Hut. Within a ten mile radius of the hotel, you are no more than 20 minutes from the Arlington Park Race Track, Schaumburg Convention Center, Medieval Times, and Legoland. The hotel is a convenient drive to Downtown Chicago, Donald E Stephens Convention Center and Wrigley Field. ... more less
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- Also Known As:
- Days Inn Schaumburg / Elk Grove Village Hotel Elk Grove Village
- Days Inn Elk Grove Village
- Elk Grove Village Days Inn