I was told not to go here and now I regret not taking the advice. I stayed here anyway because of the convenient location (just off the tollway on 31). The property itself looks in good shape but they seriously need to work on customer service in a major way.
First, we arrived about 6pm and were thankful they had rooms open since we did not have a reservation. Then it all went downhill from there. The clerk never quoted us a price on a room, simply started ringing it up, he never told us of any amenities (except breakfast) and we had to ask him how much the room was. He then gave us our room card and as we tried to open the door to our room, we heard someone coughing inside the door. We stopped, listened again and could hear that someone was already in the room. We went back to the clerk and told him someone was already in this room and ... get this..the clerk started to argue saying that it wasn't rented out and nobody should be in there and he re-coded the card. After we insisted he check it out himself, he knocked on the door, and much to his surprise...someone answered. He simply muttered "sorry about that" to us and gave us a new room.
The room itself wasn't bad, typical for a Super 8 and actually a bit bigger than normal and I will say that it was pretty clean. We went out for the evening and came back and I called the front desk to ask for a wake-up call. It was after shift change so it was a different employee and he said he had us down for the wake-up call which we never got. Thankfully I happened to wake up on my own and notice that it was time to go, the phone never did ring. I also noticed that as I slept, one edge of the fitted sheet came loose and revealed the mattress which had a large yellow stain on the edge. I was very glad to check out of this place and will never come back again. I would recommend the Quality Inn across the street or the Holiday Inn..or even the local truck stop for that matter.
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- Also Known As:
- Super Eight Elgin
- Elgin Super 8
- Elgin Super Eight