We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Horrible Service!”
Review of Super 8 Elgin

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Super 8 Elgin
Ranked #6 of 8 Hotels in Elgin
Reviewed January 10, 2008

I was told not to go here and now I regret not taking the advice. I stayed here anyway because of the convenient location (just off the tollway on 31). The property itself looks in good shape but they seriously need to work on customer service in a major way.

First, we arrived about 6pm and were thankful they had rooms open since we did not have a reservation. Then it all went downhill from there. The clerk never quoted us a price on a room, simply started ringing it up, he never told us of any amenities (except breakfast) and we had to ask him how much the room was. He then gave us our room card and as we tried to open the door to our room, we heard someone coughing inside the door. We stopped, listened again and could hear that someone was already in the room. We went back to the clerk and told him someone was already in this room and ... get this..the clerk started to argue saying that it wasn't rented out and nobody should be in there and he re-coded the card. After we insisted he check it out himself, he knocked on the door, and much to his surprise...someone answered. He simply muttered "sorry about that" to us and gave us a new room.

The room itself wasn't bad, typical for a Super 8 and actually a bit bigger than normal and I will say that it was pretty clean. We went out for the evening and came back and I called the front desk to ask for a wake-up call. It was after shift change so it was a different employee and he said he had us down for the wake-up call which we never got. Thankfully I happened to wake up on my own and notice that it was time to go, the phone never did ring. I also noticed that as I slept, one edge of the fitted sheet came loose and revealed the mattress which had a large yellow stain on the edge. I was very glad to check out of this place and will never come back again. I would recommend the Quality Inn across the street or the Holiday Inn..or even the local truck stop for that matter.

  • Stayed: January 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
3  Thank medic_guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (137)
There are newer reviews for Super 8 Elgin
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

136 - 137 of 137 reviews

Reviewed September 30, 2007

We were reluctant to stay in this hotel (no reviews here, and generally this chain has a poor reputation). We were pleasantly surprised! We needed somewhere to crash for an early-bird flight from O'Hare and the price suited us ($75 vs $189 we paid elsewhere recently). The room; bathroom; and linens were all clean and in good condition. There was an inroom coffee maker; TV; fridge; and microwave. Free parking and inroom wifi too. They even have complimentary continental breakfast - no, not prepacked pastries - but real cereal; toast; bagels; fresh waffles; yogurt; etc.
This is not somewhere we would stay for luxury or a romantic get-away (the price & location make that obvious!) However, we WILL stay here again when we have an early flight

  • Stayed: September 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
2  Thank JimJam_LippyCow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Elgin
0.1 mi away
Quality Inn
Quality Inn
#5 of 8 in Elgin
105 reviews
0.1 mi away
Hampton Inn Chicago/Elgin
0.1 mi away
Holiday Inn Hotel and Suites Chicago Northwest
Show Prices
Show Prices
Show Prices
2.4 mi away
Country Inn & Suites By Carlson, Elgin
2.8 mi away
Comfort Suites Elgin
0.3 mi away
TownePlace Suites Chicago Elgin/West Dundee
Show Prices
Show Prices
Show Prices

Been to Super 8 Elgin? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Super 8 Elgin

Address: 435 Airport Rd, I-90 & State Hwy 31 N, Elgin, IL 60123-9356
Phone Number:
Location: United States > Illinois > Elgin
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #6 of 8 Hotels in Elgin
Price Range: $73 - $100 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Super 8 Elgin 2*
Number of rooms: 63
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotels.com, Priceline, Cancelon, TripOnline SA, Hotwire, getaroom.com, HotelQuickly, Cheap Tickets and Evoline ltd so you can book your Super 8 Elgin reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Super Eight Elgin
Elgin Super 8
Elgin Super Eight

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing