Woke up about 1am. Discovered mouse in bathroom. Night auditor agreed to move me to a different room and stated that the "visit would be free". The floor she moved me to had a hallway full of mattresses, paint cans, nightstands, chairs, tables etc. Very unsightly. In the am I checked with the manager to confirm that the there would not be a charge for either room. She balked, stating that, as she saw it, "the problem had been fixed". I had to press hard to get her to back down but she finally did, saying "if you insist", which, of course, I did. All she had to do was be apologetic and pleasant but she was neither. Definitely not up to Hampton standards. I have complained both by phone and by e-mail to Hampton with no response as yet. Give this one a pass.
- Official Description (provided by the hotel):
- Going to see a show at the Effingham Performance Center, a Priceless Corvette or The World's Largest Cross? Or just traveling, we are right off the Interstate 57/70 crossroads at Exit 160, right next to Lone Star Steakhouse. Once you arrive at the Best Western Delta Inn you will have complimentary high-speed internet access in every guest room and lobby, refrigerator and microwaves in every room, Olympic size Indoor heated pool, and much more !! ... more less
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- Also Known As:
- Effingham Hampton Hotel Effingham
- Hampton Inn Effingham
- Effingham Hampton Inn