Where do I begin? We reserved 3 rooms at the beginning of June for my son's mid-July wedding but when we called ahead for early check-in they only had one room reserved. They couldn't explain it but apologized for the mistake and luckily were able to get that resolved. The king room is small. My wife got up at 3am and bumped into the ironing board as she got out of bed. She reacted and reached for the iron as it fell only to find out that the iron hadn't auto-shutoff from using it 15 hours earlier. When I went to the front desk to ask for pain reliever for her burned fingers and explained what happened the clerk actually charged me $1 for the Tylenol instead of apologizing for the cheap unsafe fire hazard iron. As I left my room one day I picked up the wrong keycard so I had to go to the front desk to get a replacement since I was locked out. The clerk asked for my room number and started recoding the key. When I asked if she needed to see an ID she said "no, I trust you". Are you kidding? It also seemed like the hotel side doors never required your room key to open, even late at night, which was not good considering my son told me "there was a hobo sleeping in the gazebo last night". The breakfast was not good; Walmart "Great Value" brands, bad taste cheap brand coffee creamer, the OJ still had 1/2 can frozen concentrate that wasn’t dissolved sitting in the bottom of the glass dispenser, coffee was empty. I reserved the room with a credit card but gave them a different credit card when we checked in; they charged the first credit card. One of the other guests took the luggage cart (apparently only 1 working cart) out to his car and kept it by his car for over 30 minutes so we took multiple trips to carry our luggage to our car. We had other family members staying as well and they had to wait for the cart.
This hotel may be part of a chain but does not give the impression of a big corporate managed hotel, which could be a good thing ... and I really wanted to like the place as I do like mom-and-pop businesses. But way too many things were not good. Yes, we could have put the iron away and it was my mistake for picking up the wrong keycard, but still. Most of the problems should be easily fixable so if they read this review, maybe it will improve. I selected "average" for a rating because I really wouldn't call it "poor" but we will try another hotel next time. Too bad because it is conveniently located next to Sonic and across the street from a shopping center with plenty of places to eat as well as a Circle K.
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- Also Known As:
- Country Hearth Hotel Edwardsville
- Country Hearth Inn And Suites