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“Very Nice Hotel - great view and great extras”

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Embassy Suites by Hilton East Peoria - Hotel & RiverFront Conf Center
Ranked #1 of 10 Hotels in East Peoria
Certificate of Excellence
Reviewed June 21, 2013

Very friendly and helpful staff, fresh fruit available in lobby, nice set up for managers evening gathering, and very good breakfast buffet with made to order omelets. We stayed on a premium floor with unlimited snacks and beverages and it was absolutely worth the extra cost ( had two teenage girls with me and they liked the convenience and assortment for a late night snack) Rooms were lovely, clean and smelled wonderful too. I definitely recommend this hotel if you are visiting Peoria.

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Mary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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745 - 751 of 919 reviews

Reviewed June 20, 2013

I stayed here for a work trip and was very pleased with the property, the comfort of the rooms, and the overall stay. Staff was courteous, facilities were in good shape. Even though sound may carry from the atrium, the design of the rooms to put the bedroom on the out wall (keeping the living room between your sleeping quarters and the atrium) left me with no problems with noise or sleeping.
I've been at other Embassy Suites which are outdated and showing much wear and tear. Definitely not the case here. I'd stay here again in the future.

  • Stayed: February 2013, traveled on business
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Thank Kevin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2013

Stayed here for a softball tournament and felt like I was on vacation. Loved the suites, happy hour cocktails and the breakfast in the morning was delicious with a wide variety of choices. Rooms were very clean and the beds comfortable. No problems here.

  • Stayed: June 2013, traveled with friends
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Review collected in partnership with Embassy Suites Hotels
Thank Carolyn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 18, 2013

So....room service shuts down at 11:00PM, but they really stop service at 10:52PM. Can't get a drink after 11:00PM.

Asked the front desk for a place that delivers pizza to the hotel...."ah not sure, gettin close to 11:00PM - but the Steak n Shake is open 24 hours!!!" 11:00PM must have some significance

So the service is below average even for Peoria and the room smells like a locker room. Drives a business traveler crazy.....all things being equal I would rate this hotel on a scale of 1 to poor....a poor. Sorry.

Overall it was a a poor experience....buyer beware....sorry!

  • Stayed: June 2013, traveled on business
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Thank bobbyd1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rick h, Manager at Embassy Suites by Hilton East Peoria - Hotel & RiverFront Conf Center, responded to this reviewResponded June 24, 2013

Good Day!
Let me begin by bringing the difficulties you experiencd during your recent stay to our attention. I apologize you had difficulty getting room service that close to 11PM. We strive to exceed guest expectatiions. This time we clearly did not. We will retrain to assure all employees are fully aware of alternate dining venues and delivery options. Also, I would like to apologize your suite did not smell fresh upon arrival. Again, we thank you for contacting us, and do hope you will give us another opportunity to serve you. Thanks, Shawn Dixon, Asst. General Manager

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Reviewed June 12, 2013

The location of the hotel and the views from the rooms are great. The service over all was wonderful and the staff was very friendly. The biggest problem is wireless service in your room. $11.00 a day seems a bit much, free wireless is only in the lobby and it was slow. Breakfast bar is excellent and the Complimentary hour in the evening is very nice.

  • Stayed: June 2013, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Shane F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 6, 2013

The property is lovely. However we stayed over Memorial Day weekend, when the hotel was full of families and especially pre-teens and young teens in town for sports tournaments.
So 3 issues - sound carries from the atrium, and evidently the staff does not feel it is necessary to ask guest to disperse or be quiet after midnight! I actually heard other guest yelling to each other from the balcony!
The Premium floor with the additional snacks and drinks is a nice feature - it would be nicer if the cabinet were restocked when empty, if kids from other floors were kept from stealing from the cabinet, and if there were more items without nuts.
Bell service - we waited over 20 minutes for a bellman when checking out - not because they were busy, but the bellman did not have a cart available to come assist us. Really! They can't keep 2 or 3 luggage carts out of the reach of inconsiderate people who stash them in their rooms all morning? I've stayed in many Hilton properties where the only way to get a luggage cart is with a bellman...it's an excellent policy.

  • Stayed: May 2013, traveled with family
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1  Thank Donna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick_Hulse_GM, General Manager at Embassy Suites by Hilton East Peoria - Hotel & RiverFront Conf Center, responded to this reviewResponded June 14, 2013

Hello Donna,
Thank you for your recent stay here at Embassy Suites East Peoria. I am sorry that your experience in our hotel was at such a hectic time. I am looking into why our quiet time policy was not enforced and why our new Premium Floor amenities were not replenished in a timely manner. Your delay during check out is not a normal occurrence, and something that should not have happened. Your candid feedback is very appreciated, thank you for taking your time to share it with us. We hope to welcome you again soon, into our hotel.

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Reviewed June 5, 2013

We were here for a wedding -- and had a very pleasant experience over all. The room thermostat was tricky to operate - in fact didn't seem to work right, but overall the hotel was fine. Good and helpful staff. Excellent free breakfasts with made to order omelettes.

  • Stayed: June 2013, traveled with friends
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Review collected in partnership with Embassy Suites Hotels
1  Thank jennettann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton East Peoria - Hotel & RiverFront Conf Center

Address: 100 Conference Center Dr, East Peoria, IL 61611-9569
Phone Number:
Location: United States > Illinois > East Peoria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in East Peoria
#2 Business Hotel in East Peoria
Price Range: $149 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton East Peoria - Hotel & RiverFront Conf Center 3.5*
Number of rooms: 20
Official Description (provided by the hotel):
Our East Peoria Hotel is perfectly situated on the Illinois Riverfront, located close to everything Peoria has to offer. The Embassy Suites East Peoria - Hotel & Riverfront Conference center has it all, including 50,000 sq/ft of conference space. We offer an eclectic dinner and lunch menu with our riverside outdoor patio at the Riverside Cafe, and flexible catering options for you next business or social event. Stay in one of our impressive two room suites, featuring a separate sleeping and living area with a host of value added amenities. All guests can join us for a delicious coked to order breakfast buffet and evening reception, complimentary. You can relax and unwind at our tropical swimming pool area, or stay fit in our fully equipped fitness center. ... more   less 
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Also Known As:
Embassy Suites East Peoria Hotel East Peoria
East Peoria Embassy Suites
Embassy Suites Peoria
Peoria Embassy Suites

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