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“Current Management service is hinderance”

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Embassy Suites by Hilton East Peoria - Hotel & RiverFront Conf Center
Ranked #1 of 10 Hotels in East Peoria
Certificate of Excellence
Reviewed July 5, 2012

The current management is very unresponsive and not helpful. We were going to book there for the Fourth of July but did not because not everyone could be on premises during the Fourth since we could not all stay there. Management was unwilling to work with us and did not provide any good answers or solutions. They just seemed clueless. It is almost like they have the attitude that since they have the best hotel in East Peoria you should be blessed to be there rather than them happy to have you as a guest. Went to another hotel instead that was very helpful and accomodating.

  • Stayed: July 2012, traveled with family
    • Service
Thank Jeff M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 12, 2012

Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including areas for improvement. I apologize for the level of service you received while trying to book our property. In the future if you have any questions regarding booking please don’t hesitate to contact me directly. We want you as our guest and the next time you have the opportunity to travel to the area we hope you choose us. – thank you for your review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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847 - 853 of 952 reviews

Reviewed June 12, 2012

Pros: great rate for government employees; nice view of the river if you get a room on the east side of the property; delicious hot breakfast; modern decor; huge rooms with separate sleeping and living areas; very cozy

Cons: walls don't seem thick enough, as we could clearly hear the drunk guests next door; some rooms allow smoking, and the smell seems embedded in those rooms

Room Tip: If you pay for a "river view room", make sure it's on a high floor so you can actually...
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  • Stayed: July 2011, traveled with family
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1  Thank 4Bubbles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 7, 2012

I was in East Peoria to visit family. I stayed at Embassy suites which I have not done before. I will certainly make a point of staying with them again when in East Peoria and I will try others as I was so impressed with the value for such a luxurious facility. The suites have living space which is nice for a couple that rises at different times. It was very well appointed and comfortable. The price included happy hour and breakfast. It was nice to retreat with a glass of wine (free) after a day out. Even better was breakfast- I had an omelet cooked to order and fresh fruit. The staff at the dinning facility were amazingly friendly and helpful. Fantastic service and hotel amenities. I must report that this was an extremely busy weekend for them. There were several wedding parties and I was in town for the High school Graduation. Kuddos to the management and staff for a job well done.

  • Stayed: May 2012, traveled with family
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2  Thank Wandersbychoice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 30, 2012

We have a client that stays with this hotel weekly, and needed to cancel the morning of his arrival. The manager Kevin would not budge on their cancel policy. They tell us "They can't waive the policy, less than 24hours prior to arrival." Can't or won't? Very unhelpful.

  • Stayed: May 2012, traveled on business
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2  Thank TravelagentOmaha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 17, 2012

Never been here before...and thoroughly enjoyed the place! Beautiful inside...and a very nice manager's reception (read free drinks) every night! Bass Pro Shops right down the street...a healthy walk, and a nice visit overall.

  • Stayed: March 2012, traveled on business
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2  Thank Ben B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 13, 2012

We stayed on two separate occasions at this property while traveling back and forth on the same trip. Perhaps we got lucky, but on both stays it was very quiet and seemed like perhaps there was a lull in their traffice.

It was a typical John Hammonds/Embassy Suites property, with the atrium lobby, well appointed and cared for. The usual generous managers reception and cooked-to-order breakfast as well. All of the service employees were very professional and accomodating.

Two potential criticisms - the double beds are truly double beds, so don't think you're getting a queen like bed. That said, it was a very comfortable bed, so with a family of five, two average sized adults and two teenagers managed very well despite the smaller beds. The other is that the pool is relatively small, so it doesn't take many to fill it up.

The price is a little high (I used some points so that made it seem better), although you can almost make a meal (nutritionally not so good) out of the reception and certainly you're getting a $10 breakfast each morning, so figure that in.

If the expense is not an issue, the bed size okay, than this is a great property.

Room Tip: We had a riverview - very quiet and an attractive view of the river and Peoria skyline.
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  • Stayed: May 2012, traveled with family
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1  Thank OmahaTraveler57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa_Davis_AGM, Manager at Embassy Suites by Hilton East Peoria - Hotel & RiverFront Conf Center, responded to this reviewResponded July 17, 2012

Thank you for taking the time to give us such a high praise! Be sure to ask for a King Suite which has a pull out Queen Sleeper Sofa the next time you and your family stay. We also offer the pull out Queen Sleeper Sofa in the suite with two double beds as well. We look forward to your next visit and hope that you choose Embassy Suites for you and your family!

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Reviewed April 19, 2012

We stayed overnight for our anniversary and were very impressed with the entire hotel.

Room Tip: We had a suite overlooking the river on the 6th floor.
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  • Stayed: April 2012, traveled as a couple
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1  Thank Milkman_01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa_Davis_AGM, Manager at Embassy Suites by Hilton East Peoria - Hotel & RiverFront Conf Center, responded to this reviewResponded May 8, 2012

Thank you for the positive comments! We welcome you back and appreciate your input regarding your stay with us. Hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton East Peoria - Hotel & RiverFront Conf Center

Address: 100 Conference Center Dr, East Peoria, IL 61611-9569
Phone Number:
Location: United States > Illinois > East Peoria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in East Peoria
#2 Business Hotel in East Peoria
Price Range: $144 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton East Peoria - Hotel & RiverFront Conf Center 3.5*
Number of rooms: 20
Official Description (provided by the hotel):
Our East Peoria Hotel is perfectly situated on the Illinois Riverfront, located close to everything Peoria has to offer. The Embassy Suites East Peoria - Hotel & Riverfront Conference center has it all, including 50,000 sq/ft of conference space. We offer an eclectic dinner and lunch menu with our riverside outdoor patio at the Riverside Cafe, and flexible catering options for you next business or social event. Stay in one of our impressive two room suites, featuring a separate sleeping and living area with a host of value added amenities. All guests can join us for a delicious coked to order breakfast buffet and evening reception, complimentary. You can relax and unwind at our tropical swimming pool area, or stay fit in our fully equipped fitness center. ... more   less 
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Also Known As:
Embassy Suites East Peoria Hotel East Peoria
East Peoria Embassy Suites
Embassy Suites Peoria
Peoria Embassy Suites

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