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“Stop on the way home” 4 of 5 bubbles
Review of BEST WESTERN PLUS Peoria

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BEST WESTERN PLUS Peoria
Ranked #5 of 10 Hotels in East Peoria
Certificate of Excellence
2 reviews
“Stop on the way home”
4 of 5 bubbles Reviewed May 2, 2014

Very clean, quiet and comfortable but a little out of the way. Getting there and actually getting to the front door of the motel took a little extra navigation. We could see the place but weren't quite sure how to get to it.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank LWPeck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John K, General Manager at BEST WESTERN PLUS Peoria, responded to this review, May 11, 2014
I would like to take this opportunity to thank you for taking the time to give us your feedback. We were thrilled to see the ratings we received from you in regards to your recent stay. If I or any member of my staff can be of any assistance for any future stays in East Peoria, please feel free to call or e-mail our hotel, we look forward to being of service again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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179 reviews from our community

Traveler rating
    97
    49
    21
    5
    7
See reviews for
58
26
8
70
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
St. Charles MO, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 18, 2014

This is a great hotel. Everything is new and they have put some real thought in this hotel. It is beautiful and the staff is so friendly and welcoming. The breakfast was fresh and the area was large. If I was visiting this area again I would certainly stay at this hotel again.

  • Stayed April 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Michele A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John K, General Manager at BEST WESTERN PLUS Peoria, responded to this review, May 11, 2014
I would like to take this opportunity to thank you for taking the time to give us your feedback. We were thrilled to see the ratings we received from you in regards to your recent stay. If I or any member of my staff can be of any assistance for any future stays in East Peoria, please feel free to call or e-mail our hotel, we look forward to being of service again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chicago
Level Contributor
102 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 bubbles Reviewed April 9, 2014

Double room was very clean, beds were overly soft and had strange slippery nylon coverlets, but sheets were fine, as were pillows. Breakfast was the usual fare. There are no sit-down restaurants in easy walking distance, which is a drawback at the end of a day's work. I searched and booked on hotels.com after calling the front desk for the 'best rate' and finding hotels.com was cheaper. Then discovered that the real 'best rate' was another 15% cheaper than the hotels.com rate! Will try one of the hotels in central Peoria instead, if I need to visit again.

  • Stayed April 2014, traveled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank drsh99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John K, General Manager at BEST WESTERN PLUS Peoria, responded to this review, May 11, 2014
I wanted to thank you personally for filling out our guest survey and for your feedback. I am sorry that you did not find everything to your satisfaction. It is my goal to exceed our customer’s expectation and it seems we did not meet yours. I looked into your concern and please be assured that the issues you mentioned will be taken care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cedar Grove, WI, United States
2 reviews
5 of 5 bubbles Reviewed March 28, 2014

This hotel had all the amenities we were looking for. Such as an indoor pool, in-room microwave and refrigerator, hot breakfast in the morning and a friendly staff. The people of this staff made our stay enjoyable, it was like spending time with family. The location is very good also.

  • Stayed March 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Jason R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John K, General Manager at BEST WESTERN PLUS Peoria, responded to this review, April 1, 2014
Dear Jason
I would like to thank you personally for your comments. It is our goal to exceed our guest expectations. We hope to serve you as a guest again in the near future. If I or any of my staff can be of assistance for any future stays in East Peoria, please feel free to call or e-mail our hotel, we look forward to being of service again.

John Kueker
General Manager
Best Western Plus East Peoria Il.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
2 reviews
5 of 5 bubbles Reviewed March 24, 2014

Stopped at this hotel as halfway point for leisure - The hotel was clean with modern decor. The breakfast was excellent with multiple options that all in our family enjoyed. The kids enjoyed the pool enclosed in all glass.

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Erica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John K, General Manager at BEST WESTERN PLUS Peoria, responded to this review, April 1, 2014
I would like to take this opportunity to thank you for taking the time to respond to the Best Western Plus survey. We were thrilled to see the ratings we received from you in regards to your recent stay. If I or any member of my staff can be of any assistance for any future stays in East Peoria please feel free to call or e-mail our hotel, we look forward to being of sevice again.

General Manager
John Kueker
Best Western Plus East Peoria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Illinois
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed March 18, 2014

Just needed one night stay as a buddy and I were in town for the basketball tournament. The hotel was super clean as were the rooms. The beds were comfy, the tv was nice and big with hd tv. Breakfast was yummy (eggs, sausage, biscuits and gravy, fruit, toast). The front desk workers were friendly and kind. I look forward to staying there again!

  • Stayed March 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ben H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John K, General Manager at BEST WESTERN PLUS Peoria, responded to this review, March 20, 2014
I would like to take this opportunity to thank you for taking the time to give us your feedback. We were thrilled to see the ratings we received from you in regards to your recent stay. If I or any member of my staff can be of any assistance for any future stays in East Peoria, please feel free to call or e-mail our hotel, we look forward to being of service again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Caledonia il
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed February 17, 2014 via mobile

We reserved this room the end of Jan. through orbitz as a Holiday inn express. When we arrived on Feb.15 the name of the hotel had changed to best western. When entering the elevator and room there was a smell like a cleaning solvent. The next morning we killed a cockroach on the floor of the bathroom. We then realized the smell was insecticide. When we complained to the desk clerk she did not care. I called the next day to talk to the manager, who was not available. I left a message and phone number, but no return call. I cannot get in touch with orbitz or the hotel. I will probably not use an online booking agency again.
Holiday inn probably pulled the franchise due to cleanliness

Stayed February 2014, traveled as a couple
Helpful?
Thank Morrie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John K, General Manager at BEST WESTERN PLUS Peoria, responded to this review, February 19, 2014
Hello sir, we spoke on the phone less than two days after your departure date and within 24 hours of your checkout the room was inspected for bugs. They determined that there were not any bugs in your room. The cleaning solvent that you smelled must have been our cleaning materials that we use to clean surfaces. Other than the issue with the bug how did you enjoy your stay? Was the room in general, clean? We pride ourselves on having the cleanest of facilities and I am very sorry if you felt that your room was not clean. I'm very sorry that you had a negative experience at our hotel and hope that you will give us another oportunity to give you a better experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Peoria

Property: BEST WESTERN PLUS Peoria
Address: 300 Eastlight Ct, East Peoria, IL 61611 (Formerly BEST WESTERN PLUS East Peoria)
Phone Number:
Location: United States > Illinois > East Peoria
Amenities:
Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in East Peoria
#4 Business Hotel in East Peoria
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Peoria 2.5*
Number of rooms: 85
Official Description (provided by the hotel):
Welcome to newly renovated Best Western Plus East Peoria, Illinois. Conveniently located off I-74 at exit 95A, the Best Western Plus East Peoria is close to everything the Peoria Area has to offer. The Best Western Plus East Peoria offers 85 well appointed guest rooms that will exceed the expectations of the corporate traveler as well as the weekend warriors. Amenities of the Best Western Plus East Peoria include free high speed Internet access, Complimentary Smart Start Breakfast, Greenhouse Indoor Pool with Retractable Roof, and Exercise Room. Additional in room amenities include free local calls, 47 inch TV with extended cable service featuring over 60 channels, mini-fridge and microwave, coffee service featuring Arabic Roast Coffee, wall mounted hairdryer, iron and ironing board. The Best Western Plus East Peoria has many different room types to meet any ones needs such as one and two room suites. The Best Western Plus East Peoria is located only 1 mile from the Paradice Riverboat Casino, and within minutes of Caterpillar World Headquarters, OSF St. Francis Hospital, Komatsu Company, The Peoria Civic Center and Eastside Center. ... more   less 
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Also Known As:
Holiday Inn Express East Peoria Hotel East Peoria
East Peoria Peoria County Holiday Inn

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