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“Comfortable Hotel”

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Best Western Plus Peoria
Ranked #5 of 10 Hotels in East Peoria
Certificate of Excellence
Omaha, Nebraska
2 reviews
“Comfortable Hotel”
Reviewed March 24, 2014

Stopped at this hotel as halfway point for leisure - The hotel was clean with modern decor. The breakfast was excellent with multiple options that all in our family enjoyed. The kids enjoyed the pool enclosed in all glass.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Erica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John K, General Manager at Best Western Plus Peoria, responded to this review, April 1, 2014
I would like to take this opportunity to thank you for taking the time to respond to the Best Western Plus survey. We were thrilled to see the ratings we received from you in regards to your recent stay. If I or any member of my staff can be of any assistance for any future stays in East Peoria please feel free to call or e-mail our hotel, we look forward to being of sevice again.

General Manager
John Kueker
Best Western Plus East Peoria
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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192 reviews from our community

Traveler rating
    107
    52
    21
    5
    7
See reviews for
60
28
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Geneva, Illinois
Level 4 Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed March 18, 2014

Just needed one night stay as a buddy and I were in town for the basketball tournament. The hotel was super clean as were the rooms. The beds were comfy, the tv was nice and big with hd tv. Breakfast was yummy (eggs, sausage, biscuits and gravy, fruit, toast). The front desk workers were friendly and kind. I look forward to staying there again!

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ben H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John K, General Manager at Best Western Plus Peoria, responded to this review, March 20, 2014
I would like to take this opportunity to thank you for taking the time to give us your feedback. We were thrilled to see the ratings we received from you in regards to your recent stay. If I or any member of my staff can be of any assistance for any future stays in East Peoria, please feel free to call or e-mail our hotel, we look forward to being of service again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Caledonia il
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 17, 2014 via mobile

We reserved this room the end of Jan. through orbitz as a Holiday inn express. When we arrived on Feb.15 the name of the hotel had changed to best western. When entering the elevator and room there was a smell like a cleaning solvent. The next morning we killed a cockroach on the floor of the bathroom. We then realized the smell was insecticide. When we complained to the desk clerk she did not care. I called the next day to talk to the manager, who was not available. I left a message and phone number, but no return call. I cannot get in touch with orbitz or the hotel. I will probably not use an online booking agency again.
Holiday inn probably pulled the franchise due to cleanliness

Stayed February 2014, traveled as a couple
Helpful?
Thank Morrie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John K, General Manager at Best Western Plus Peoria, responded to this review, February 19, 2014
Hello sir, we spoke on the phone less than two days after your departure date and within 24 hours of your checkout the room was inspected for bugs. They determined that there were not any bugs in your room. The cleaning solvent that you smelled must have been our cleaning materials that we use to clean surfaces. Other than the issue with the bug how did you enjoy your stay? Was the room in general, clean? We pride ourselves on having the cleanest of facilities and I am very sorry if you felt that your room was not clean. I'm very sorry that you had a negative experience at our hotel and hope that you will give us another oportunity to give you a better experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bushnell, United States
1 review
Reviewed February 17, 2014

This hotel was a nice place to lay our heads at night. We felt safe and secure. The staff was helpful and it was nice and clean. I would recommend this facility to anyone. Just check their rates on their actual website, you may receive a better deal there.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Susie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John K, General Manager at Best Western Plus Peoria, responded to this review, February 28, 2014
I hope to serve you as a customer again in the near future. We would be happy to show you that our customer's concerns are our concerns. We strive to achieve your 5 Stars and will continue to work on exceeding our customer’s expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmette, United States
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 10, 2014

We were in East Peoria visiting friends. We stayed at the Best Western due to its location. The front desk staff was very friendly and accommodating. The room was clean and very large. The bed was quite comfortable. The TV was new and had a great picture. The shower was one of the best. I would definitely stay here again.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Jerome T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John K, General Manager at Best Western Plus Peoria, responded to this review, February 15, 2014
Thank you for a wonderful review, I am very happy you had such a great experience while staying at our hotel. We would love to have you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Summersville, Missouri
Level 4 Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 21, 2014

My daughter and I stayed two nights here and loved it. The room was very nice & clean with luxurious bedding that made for good sleeping. It was such a comfortable facility! We used the fitness room before enjoying the delicious breakfast in the dining room each morning. The entire staff was so courteous and genuinely friendly that we didn't feel like strangers at all. I'll most definitely stay here the next time I'm in the area. Loved this place!

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Library-Lady65571
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John K, General Manager at Best Western Plus Peoria, responded to this review, February 15, 2014
Here at the Best Western East Peoria we strive to make every guest feel like family and it means a lot to hear we were able to make you feel so welcome. Please come and stay with us again soon!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, Illinois
1 review
Reviewed December 8, 2013

The hotel is undergoing a renovation. Regardless the hotel staff was very friendly and accommodating. We were in town visiting family an was disappointed that the pool was closed. The hotel is in need of a maintence person our heater wasn't working, it just looks like so many thing have been neglected, and it shows. The desk staff was very helpful Matt was very nice and Lanette in breakfast was friendly, and did a wonderful job

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jodi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John K, General Manager at Best Western Plus Peoria, responded to this review, February 15, 2014
The Renovations are finished, the hotel is fully functional, and under new management. The pool is open and we would love for you to come back and stay with us again. Thank you for your review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Peoria

Property: Best Western Plus Peoria
Address: 300 Eastlight Ct, East Peoria, IL 61611-2060 (Formerly BEST WESTERN PLUS East Peoria)
Phone Number:
Location: United States > Illinois > East Peoria
Amenities:
Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in East Peoria
#4 Business Hotel in East Peoria
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Peoria 2.5*
Number of rooms: 85
Official Description (provided by the hotel):
Welcome to newly renovated Best Western Plus East Peoria, Illinois. Conveniently located off I-74 at exit 95A, the Best Western Plus East Peoria is close to everything the Peoria Area has to offer. The Best Western Plus East Peoria offers 85 well appointed guest rooms that will exceed the expectations of the corporate traveler as well as the weekend warriors. Amenities of the Best Western Plus East Peoria include free high speed Internet access, Complimentary Smart Start Breakfast, Greenhouse Indoor Pool with Retractable Roof, and Exercise Room. Additional in room amenities include free local calls, 47 inch TV with extended cable service featuring over 60 channels, mini-fridge and microwave, coffee service featuring Arabic Roast Coffee, wall mounted hairdryer, iron and ironing board. The Best Western Plus East Peoria has many different room types to meet any ones needs such as one and two room suites. The Best Western Plus East Peoria is located only 1 mile from the Paradice Riverboat Casino, and within minutes of Caterpillar World Headquarters, OSF St. Francis Hospital, Komatsu Company, The Peoria Civic Center and Eastside Center. ... more   less 
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Also Known As:
Holiday Inn Express East Peoria Hotel East Peoria
East Peoria Peoria County Holiday Inn

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