Upon my brief stay at the hotel I witnessed something that was worthy of taking the time to write this review which is not something I typically do.
As I was waiting I the lobby to be checked in, I observed the front desk personnel by the name of Tonya (this is all her name tag revealed) talking to a guest in a completely unprofessional manor and rolling her eyes in plain sight of me. The mail carrier arrived and delivered mail as she was on the phone and what caught my attention was that Tonya deliberately lied to the guest on the phone and said that mail hadn't arrived. After hanging the phone up she addressed me and stated that she would be with me in a moment then she proceeded to sort mail. I was a bit annoyed that she would choose to do this prior to checking me in but just waited and observed her removing coupons and placing them into a separate pile. I distinctly observed several of the same Bed, Bath, and Beyond coupons being put into this pile but thought nothing of it until right before my eyes, with no intention of concealing her actions, Tonya placed the pile of coupons in a purse that I can only assume belonged to her.
Not only is this morally wrong, this happens to be a federal offense and I can only imagine how long this has been happening to paying guests. I feel it is my obligation to notify you of what I witnessed and would be more than happy to cooperate with the Extended Stay to ensure that this does not happen again.
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- Also Known As:
- Downers Grove Extended Stay
- Extended Stay Downers Grove