My wife, our 7-month-old and I got stranded between PHX and LGA on a flight through Chicago last week. American Airlines did a rather lousy job of taking care of us and our fellow passengers ($55 voucher to some unidentified hotel that didn't answer their phones) so we decided to take matters into our own hands and book a room at the Courtyard with Marriott Points last minute.
Once the shuttle picked us up after a horrible time in O'Hare, we decided to "make lemonade" out of the situation and enjoy our time in Chicago. The desk staff was excellent. Could we get a crib in our room? No problem (it arrived within 5 minutes). What's the best way to get downtown for some sightseeing? No problem: take the train, we'll give you directions and a ride to the train station. Our little guy made a heck of a mess at breakfast table and the GM of the hotel pitched in and cleaned it up with a smile.
The room was nicely and recently updated and was very comfortable. I would guess this hotel is 15-20 years old, but was remodeled within the last year or 2. The bed was comfortable and everything was no-hassles. For a distress-stay situation, I was very pleasantly surprised with the Courtyard.
I'm increasingly impressed with the Marriott chain given this stay and a 60-night stay at the Residence Inn Westborough earlier this year. They just do it right.
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- Also Known As:
- Courtyard Chicago o`Hare Hotel Des Plaines
- Courtyard Hotel Des Plaines
- Courtyard Des Plaines
- Des Plaines Courtyard
- Des Plaines Marriott