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“I did not like this hotel at all”

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Courtyard Chicago O'Hare
Ranked #3 of 9 Hotels in Des Plaines
Reviewed August 23, 2013

Although they have an airport shuttle, I personally would not consider this an "airport hotel". It is about 5 miles away, and it is a bit of a ride to the airport. The property seemed large and uninviting. There was an odd smell in the lobby which seemed to come from the food counter/bar they have. The rooms were average size, but the beds were horrible. Bad sheets, bad pillows and the bed was too soft for me, although the rooms were clean.

The only bright spot was the staff. They were extremely friendly and helpful.

  • Stayed: August 2013, traveled with family
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Thank Allen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed B, General Manager at Courtyard Chicago O'Hare, responded to this reviewResponded August 27, 2013

Dear Traveler,

Thank you for taking the time write a TripAdvisor review of your recent visit to the Courtyard by Marriott Chicago O'Hare. Please accept my apologies that your experience with us did not meet your expectation of an airport hotel. Your comments will be shared with our team so that together, we can create a better experience for customers such as yourself.
Thank you again for choosing Marriott and we hope to see you again in the near future!
All the best!
Ed Brunt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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223 - 229 of 354 reviews

Reviewed August 22, 2013

Great location near the airport. Rooms clean and comfortable. Free internet.
Staff smile and are helpful.
The Bistro in the lobby is a great place for eats....and serves drinks as well. Food is not gourmet, but very good.
Nothing nearby as far as shopping but the River Casino is 5 minute walk.

Room Tip: Get one away from the freeway...a bit noisy.
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  • Stayed: August 2013, traveled on business
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Thank Amen9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed B, General Manager at Courtyard Chicago O'Hare, responded to this reviewResponded August 27, 2013

Dear Traveler,
Thank you for taking the time to post a TripAdvisor Review of your resent visit to the Courtyard by Marriott Chicago O'Hare. We were thrilled to read that you found our hotel to be "First Rate" and our Bistro to be a great place to grab a bite or drink.
Shopping has now come to the Rosemont area!! Fashion Outlets Chicago has just opened, so on your next visit to the area don't forget to stay an extra day to check them out!
Thanks again for choosing Marriott and your comments!
All the best,
Ed Brunt
General Manager

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Reviewed August 13, 2013

Great hotel and great staff. what more can I say The bar staff were real fun I will use this hotel again. I loved Chicago and its people so much so that I will take my wife next year just to see more of the city. Will go back to this Hotel

  • Stayed: September 2012, traveled on business
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Thank johnambler53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed B, General Manager at Courtyard Chicago O'Hare, responded to this reviewResponded August 19, 2013

Dear Traveler,

Thank you for taking the time to post a review of your visit to the Courtyard by Marriott Chicago O'Hare. We were glad to read that you found our hotel and staff to be great! It was a little disappointing for us that you got to take the cup back across the pond but we are glad you had a great time and look for to you returning.
Thank you again for your comments and congratulations to the European Ryder Cup Team!
All the best!
Ed Brunt
General Manager

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Reviewed August 5, 2013

The main reason for booking this hotel was for proximity to family living in Chicago. It was only about 5 minutes away. The second reason we chose this hotel is because of the price we found online, about $10/night cheaper than the next hotel.

But the friendliness and courtesy of the staff, the cleanliness of the lobby and room, and the great food that was offered at the Bistro is what really made this hotel experience so much better than any other I can ever remember. I also loved the layout of the room!

I will definitely stay at this Courtyard again, and any other business trip I will take, Courtyard will be my first search.

Room Tip: We booked a room with a King Size bed. It came with a sleeper sofa that was perfect for the kids...
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  • Stayed: August 2013, traveled with family
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Thank bluesox51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed B, General Manager at Courtyard Chicago O'Hare, responded to this reviewResponded August 19, 2013

Dear Traveler,

Thank you for the positive review and great rating! It's always refreshing to read when our guests have had a great experience with us. We truly appreciate your comments and you taking the time to share your experience with our TripAdvisor Friends!
Thank you again for choosing Marriott!
All the best!
Ed Brunt
General Manager

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Reviewed August 5, 2013

This Courtyard has gone through the recent corporate remodel. So it has a new lobby and dining area. The rooms are typical Courtyard. Hotel is a tad bit older so in some ways it is showing its age (i.e. carpet in the room was a bit worn). However the room was clean and was exactly what I expect from a Courtyard. The staff was friendly.

Personally, there is a Hilton Garden Inn next door that I have stayed at on previous trips. I tend to prefer that property over this Courtyard. But either hotel will do just fine.

  • Stayed: July 2013, traveled on business
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Thank xy223yz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed B, General Manager at Courtyard Chicago O'Hare, responded to this reviewResponded August 19, 2013

Dear Traveler,

Thank you for taking the time to post a review of your recent experience here at the Courtyard by Marriott Chicago O'Hare. We are glad you noticed our recent enhancements and that you found our hotel to be clean and our staff friendly.

We hope to see you again on your next visit to the area.

All the best!
Ed Brunt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 30, 2013

I must say that this hotel is everything you would expect from an airport hotel with a little more on top. The staff are an absolute pleasure with nothing too much for them and as for Bill, the shuttle driver, it is worth staying at the hotel for him alone. Well done and thank you for the great experience.

Room Tip: Ask for a ground floor garden facing room.
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  • Stayed: July 2013, traveled on business
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Thank Travelator71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed B, General Manager at Courtyard Chicago O'Hare, responded to this reviewResponded August 19, 2013

Dear Traveler,
Thank you for your positive comments regarding our hotel staff and of course Bill! We truly appreciate you taking the time to share your experience with our TripAdvisor Friends and look forward to your return.
Thank you again for choosing Marriott!

All the best!
Ed Brunt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2013

I was looking for a hotel next to the airport and close enough to a metro station so I could go to Wrigley Field without taking a taxi at rush hour. I picked the Courtyard based on the reviews. My first impresion was not so great as I called the hotel from the airport asking for the shuttle and after a 30 min wait I decided to take a taxi. The check in process was great, the room was very decent and the hotel shuttle can take you to the rosemont station were you can catch the metro for a 40 minute ride to downtown. On the downside, the breakfast is not included and the hotel restaurant has very few options a closes at 10 p.m.

  • Stayed: July 2013, traveled on business
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1  Thank EdgarSGuatemala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed B, General Manager at Courtyard Chicago O'Hare, responded to this reviewResponded July 29, 2013

Dear Traveler,

Thank you for taking the time to share your recent visit to the Courtyard by Marriott Chicago O'Hare with us and our friends who use TripAdvisor. We are sorry that your experience with us was not up to your expectations. Our shuttles run on a 30 minute schedule and they usually arrive at the Airport's Shuttle and Transportation Center, 15 minutes after the hour and 45 minutes till. We do offer packages that include breakfast as well as our Market is available 24 hours as well as we have a host of local restaurants that will deliver to your guest room after our Bistro has closed. We hope you enjoyed the city as well as the baseball game!
Thank you again for sharing your experience and we hope you will visit us again in the very near future.
All the best!
Ed Brunt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Chicago O'Hare

Address: 2950 S River Rd, Des Plaines, IL 60018-4203
Phone Number:
Location: United States > Illinois > Des Plaines
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 9 Hotels in Des Plaines
Price Range: $105 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Chicago O'Hare 3*
Number of rooms: 180
Reservation Options:
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Also Known As:
Courtyard Chicago o`Hare Hotel Des Plaines
Courtyard Hotel Des Plaines
Courtyard Des Plaines
Des Plaines Courtyard
Des Plaines Marriott

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