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“Nice If You Need to Stay Near O'Hare”

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Courtyard Chicago O'Hare
Ranked #3 of 9 Hotels in Des Plaines
New Hampshire
Level Contributor
60 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Nice If You Need to Stay Near O'Hare”
Reviewed May 2, 2013

Recently stayed here for one night as we had an event at the Rivers Casino that was next door. The hotel is really quite nice and they have neat little bar/restaurant up by the lobby. Rooms were great and the beds were comfortable. Hotel is a quick shuttle ride away from O'Hare and the makes it really easy to get in and out. If our event was not next door to the hotel, I would much rather have stayed in downtown Chicago. But, this is where we were and Courtyard was a good choice for our stay.

  • Stayed April 2013, traveled on business
    • Value
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Helpful?
Thank coldinNH603
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed B, General Manager at Courtyard Chicago O'Hare, responded to this review, May 6, 2013
Dear Traveler,
Thank you for taking the time to post a TripAdvisor Review of your recent visit to the Courtyard by Marriott Chicago O'Hare. We are glad that your experience with us was a pleasant one and that you found our hotel convenient to the thing you needed to do in the area.
Thank you for choosing Marriott and we look forward to serving you again on your next visit to the area.
All the best,
Ed Brunt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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346 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level Contributor
96 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed April 18, 2013 via mobile

At Courtyard Chicago O'Hare first impression is AWESOME! everything you need is here or around here! The lobby/cafe is welcoming, nicely decorated and ready for you to enjoy! Information and help always available, rooms are nice, clean and perfect to rest in. Airport, restaurants, casino, shops everything near-by!

  • Stayed April 2013
    • Value
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    • Rooms
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Helpful?
Thank MaryLOVESRivieraMaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed B, General Manager at Courtyard Chicago O'Hare, responded to this review, May 2, 2013
Dear Traveler,
Thank you for the positive review! We were glad to read that you found our Lobby and Bistro to be a welcoming place to relax during your visit and that you were able to find everything else you needed near by. We've got a new outlet mall coming to the area so we hope to see you again in the very near future.
Thanks for choosing Marriott!
Ed Brunt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia, United States
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 27, 2013

I visited Chicago for the first time with my brother for four days. Due to the high prices of downtown hotels and the high parking rates that accompany them, we stayed at this location. This Marriott is very close to the highway and is only about 15-20 minutes to downtown. There is also a Casino next door for entertainment with a nightclub that played pretty good music when we stopped by. The staff was very helpful and nice during our entire stay and the rooms were cleaned daily to perfection. Also since it was probably the only place you didn't have to pay for parking, I would definitely stay there again!

  • Stayed March 2013, traveled with family
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    • Cleanliness
    • Service
Helpful?
Thank NicDaExplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed B, General Manager at Courtyard Chicago O'Hare, responded to this review, May 2, 2013
Dear Traveler,
Thank you for posting a TripAdvisor Review of your recent visit to the Courtyard by Marriott Chicago O'Hare. We were glad to read that your first visit to Chicago was a good one and that you and your family were able experience both the area as well as Downtown Chicago during your visit.
Please keep us in mind the next time your travel plans bring you back to the area!
All the best,
Ed Brunt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 27, 2013

I stayed here last week on a trip to Chicago to see Jekyll and Hyde. The hotel was above expectations. Parking was easy and assessable. There was also a shuttle to and from the airport. In the lobby was a small cafe', where you could buy made to order sandwiches, breakfast items and well made, good food. The rooms were spacious, and well decorated. our room looked out over the courtyard which, made you feel like weren't near one of our countries largest cities.
There is a casino right next door and a McDonald's right up the street within walking distance.
A great experience! I would most defiantly stay there again.

  • Stayed March 2013, traveled with family
    • Value
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Helpful?
Thank MeRee1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed B, General Manager at Courtyard Chicago O'Hare, responded to this review, April 19, 2013
Dear Traveler,
Thank you for taking the time to post a TripAdvisor Review of your recent visit at the Courtyard by Marriott Chicago O'Hare. We were glad to read that our hotel and services exceeded your expectations and that you had a great experience!
Thank you for choosing Marriott and we look forward to seeing you again on your next visit to the area.
Best regards,
Ed Brunt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado
Level Contributor
155 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed March 24, 2013

Weren't there long. We got in at 2:00 a.m. and had to move on seven hours later. I had a breakfast included rate and the gal who checked us in couldn't tell me what it included because "she doesn't work the kitchen." However, the gentleman who worked the "Kitchen" was very helpful in helping me make choices. The food was pretty good quality too. Also, the young man who was working the desk in the morning was very helpful in pulling and printing directions for me. One more note, this place was not near as close to the airport as the website let to believe. Maybe because we were coming from the car rental instead of the terminal itself.

  • Stayed March 2013, traveled with family
    • Value
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    • Rooms
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Helpful?
Thank WorkingTravelMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed B, General Manager at Courtyard Chicago O'Hare, responded to this review, March 27, 2013
Dear Traveler,
Thank you for taking the time to post a review of your recent visit to the Courtyard by Marriott Chicago O'Hare. Please accept my apologies that our evening Front Office Associate was not able to provide you with information regarding our breakfast inclusive options and or a menu for you and your family look over. Thank goodness another team member was able to assist you the following morning. Sorry for the confusion as you left the car rental company, I know the O'Hare area can be somewhat tricky if you're a first time traveler. We're glad you made it and look forward to your return in the near future.
Thank you again for your comments and for choosing Marriott!
Respectfully,
Ed Brunt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Howell, Michigan
Level Contributor
285 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed March 20, 2013

Terrible check-in experience. I was hassled by front desk personnel and the Manager exasberrated my experience. I asked for management but was told that person has moved to other properties. I wasted over an hour trying to check in. I was disappointed how much customer service at this hotel has declined. After an hour and still not checked in I finally decided that I should move on and registered at a competing hotel in a prompt fashion.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Cleanliness
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Helpful?
1 Thank hurricane48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed B, General Manager at Courtyard Chicago O'Hare, responded to this review, March 26, 2013
Dear Traveler,
Please accept my apologies that your check in experience with us left you feeling hassled and exasperated, that was not our intent. Our policy is to ensure that any guest presenting a credit card as a method of payment is authorized to use that credit card or that the necessary documentation has been provided authorizing it’s use to another individual. This process not only helps protect the credit card holder but also the individual attempting to use it. I’m sorry that you took our actions to be a decline in our customer service, our intent is to protect you our guest.
Should you have any other question or concerns regarding our credit card policies and or procedures please feel free to contact me directly at 847-824-7000.
Respectfully,
Ed Brunt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Champaign, Illinois
Level Contributor
60 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed March 20, 2013

This Courtyard is ideally placed for the traveler who has to catch an early flight out of Chicago O'Hare. Just 5 miles from the terminals with plenty of good restaurants within 5 minutes. Staff is friendly and accomodating.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed B, General Manager at Courtyard Chicago O'Hare, responded to this review, March 25, 2013
Dear Michael,
Thank you for your review of your recent visit to the Courtyard by Marriott Chicago O'Hare. We were glad to read that you and your family found our staff to be friendly and our property convenient to everything you needed prior to flying out of O'Hare.
We hope to see you again the next time your travel plans bring back to the area.
All the best,
Ed Brunt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Chicago O'Hare

Property: Courtyard Chicago O'Hare
Address: 2950 S River Rd, Des Plaines, IL 60018-4203
Phone Number:
Location: United States > Illinois > Des Plaines
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 9 Hotels in Des Plaines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Chicago O'Hare 3*
Number of rooms: 180
Reservation Options:
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Also Known As:
Courtyard Chicago o`Hare Hotel Des Plaines
Courtyard Hotel Des Plaines
Courtyard Des Plaines
Des Plaines Courtyard
Des Plaines Marriott

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