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“An airport hotel”

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Courtyard Chicago O'Hare
Ranked #3 of 9 Hotels in Des Plaines
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“An airport hotel”
Reviewed December 9, 2011

I say that decause of its close proximity yo O'hare. Hotel staff was friendly, attentive, and curtious. I was not impressed with the bed, or lack of hot water in the room at best it was warm. Also with,I would assume mainly airport travelers they only offer bar soap for users. No gel, and every traveler knows those little bottles in the room is very handy. There was water in the room available but hold on to your wallet, at $3.50 plus taxes I am sure I could have bought at a movie theatre cheaper. It was an overnight stay after 18 hours in airports and airplanes so a free bottle of water would have been nice upon arrival and cost the chain maybe $1.00. I'd stay again but if it was for more than one night I would be complaining about the lack of "hot" water.

  • Stayed December 2011
    • Value
    • Location
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    • Service
Helpful?
Thank cwarren2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed B, General Manager at Courtyard Chicago O'Hare, responded to this review, December 15, 2011
Thank you for taking the time to write a review regarding your recent visit to the Courtyard by Marriott Chicago O'Hare. We certainly appreciate your feedback and will keep your suggestions in mind as we look for ways to enhance our service.
Thank you again for choosing Marriott.
Respectfully,
Ed Brunt
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347 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Davenport, Florida
Level 6 Contributor
254 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed November 28, 2011

Average stay at the courtyard. Issues with the restaurant being open when advertised. Paid for breakfast in my special rate got down there at 6:30 advertised opening time to find that no one showed up for work... Needed to leave for the airport 30 min later so we couldn't wait around all morning. Desk clerk on duty not very knowledgeable about the situation. Asked him to refund the difference from rate with breakfast to the one without. Saw a charge to my credit card that was $40. higher which I have yet to resolve???? Not pleased with personnel here. Front desk manager checked us in on Thanksgiving day and was a bit condescending.

  • Stayed November 2011, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank xmasangel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed B, General Manager at Courtyard Chicago O'Hare, responded to this review, November 30, 2011
Thank you for taking the time to write a review regarding your recent visit to the Courtyard by Marriott Chicago O'Hare.
Please accept my apologies that your experience with us was not a favorable one. I would like the opportunity to personally discuss your concerns in order to better understand our service failures from your point of view and to insure another customer does not have to endure the same.
Please feel free to reach me at (847)824-7000 or you may contact me via email at ed.brunt@marriott.com. Once again my apologies and I look forward to speaking with you directly.
Respectfully,

Ed Brunt
General Manager
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southwest, MI
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 31, 2011

We stayed here one night prior to leaving for vacation from O'hare. Rooms were clean. Bed was comfy. No loud planes flying overhead all night so you can't sleep. Front desk staff was helpful but watch out for misc charges on your credit cards! We did not auth any charges but were billed for one on our credit card. We did not have any additional expenses. This is being investigated!

  • Stayed October 2011, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank dcfryling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed B, General Manager at Courtyard Chicago O'Hare, responded to this review, November 11, 2011
Thank you for taking the time to write a positive review regarding your visit to the Courtyard by Marriott Chicago O'Hare. I trust that the miscellaneous charge has been resolved, if not please feel free to contact me directly.
Thank you again for choosing Marriott!
Respectfully,
Ed Brunt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hartford, Connecticut
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 16, 2011

This is one of our favorite hotels. We visit Chicago regularly and stay here most of the time. It is clean, has friendly staff, and is easy to get to. The location is great as it is right near the Kennedy which gets us into the city.

  • Stayed October 2011, traveled with family
    • Value
    • Location
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Helpful?
Thank Nursereader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed B, General Manager at Courtyard Chicago O'Hare, responded to this review, October 17, 2011
Thank you for choosing the Courtyard by Marriott Chicago O'Hare. We are thrilled that your stay was enjoyable and appreciate the positive comments regarding our hotel and team. Thank you again and we look forward to seeing you on your next visit to Chicago!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester
Level 5 Contributor
78 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed September 27, 2011

Our family discovered this hotel was perfect for all of us; clean, neat, with a staff most friendly and co-operative. We enjoyed that breakfast by ordering off the menu and internet area. Persons flying from O"hare could check their flight statis in the lobby, print their E-ticketsOne and be shuttled to the airport.
While one of our party attended a conference nearby and could be shuttled to it. The rest of us drove 6 blocks to the Park and Ride which allowed us to park the car for $5.00 a day and use a 3 day pass ($14.00) on the train and busses -Chicago Transit Authority. We spent three days enjoying the downtown area of Chicago!
Then, returned at night to a quiet, comfortable place with exercise room and good pool.

Room Tip: There are 4 floors, you select which you wish...ask to face the Hilton...as you will be away from a...
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  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank DNelson2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed B, General Manager at Courtyard Chicago O'Hare, responded to this review, October 17, 2011
We are glad you and you family enjoyed your visit to Chicago and your stay at the Courtyard by Marriott Chicago O'Hare - Please keep us in mind on your next visit to the area.
Thank you again for choosing Marriott!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Isle of Wight, United Kingdom
Level 5 Contributor
62 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed September 25, 2011

Stayed here for 2 nights when our flights were cancelled to NY due to the hurricane. Got a great price for the first night, but second night went up steeply (weekends cheaper), so had to move to another hotel for remaining nights, sadly. Great first impression, and happy with our stay here. Shuttle to airport was great, which connected with trains to get downtown from airport (bus driver was fab!).

Wasn't intending to stay in Chicago, but loved it! Hope to come back one day.

  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HappyHops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed B, General Manager at Courtyard Chicago O'Hare, responded to this review, October 18, 2011
We are glad to read that your unplanned trip to Chicago turned out to be enjoyable! Please keep us in mind on your next visit to the area, thank you for choosing Marriott!
Respectfully,
Ed Brunt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Apple river
Level 5 Contributor
58 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 23, 2011

We had to go to the Chicago area to see our military recently home from deployment family. What a great place to stay!! The hotel was luxuriously furnished and offered all the amenities you would want.
It is right next to the new casino and close to public transportation to get to the downtown Chicago area or Woodfield Mall.
We were very pleased with the room, food and kindness of all the hotel staff!! THeir outdoor courtyard was full of flowers and great places to enjoy the outdoors.
Will definitely stay there again.

Room Tip: I asked for a room facing River Road so that I wouldn't have to listen to expressway traffic!!
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  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank poolqueenAppleriver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed B, Manager at Courtyard Chicago O'Hare, responded to this review, October 18, 2011
Thank you for the great review and we look forward to accomodating you and your family again on your next visit to the Chicagoland area.
Thank you again for choosing Marriott!
Ed Brunt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Chicago O'Hare

Property: Courtyard Chicago O'Hare
Address: 2950 S River Rd, Des Plaines, IL 60018-4203
Phone Number:
Location: United States > Illinois > Des Plaines
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 9 Hotels in Des Plaines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Chicago O'Hare 3*
Number of rooms: 180
Reservation Options:
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Also Known As:
Courtyard Chicago o`Hare Hotel Des Plaines
Courtyard Hotel Des Plaines
Courtyard Des Plaines
Des Plaines Courtyard
Des Plaines Marriott

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