The staff were friendly and helpful. But that's all the good I can say about this hotel. (And although the food at the small restaurant in the hotel was good, the guy working there looked like he hated his job and was NOT friendly like the rest of the staff.)
I waited 5 minutes at the front desk before anyone showed up to check us in. Then we had to wait over an hour beyond check-in time for our room to be ready. While we waited, the kids went swimming - in a pool house that looked like it hadn't been updated for decades. (The lobby, however, was very up to date and clean.)
When we got to the room I was very disappointed. It was NOT what was shown online. Smaller and more worn than expected. This was supposed to be a special family weekend and I was sorely disappointed.
I was disturbed by what came on TV when we turned it on. The TV was loaded w/ 'adult' channels. Even after calling the front desk to have them turned off, a couple of horrible channels remained. And because the remote could only change channels by flipping through all of the channels, we had to decide to either close our eyes as we changed channels or turn it off. 1 more thing that served to spoil our stay at this hotel for our kids.
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- Also Known As:
- Courtyard Chicago o`Hare Hotel Des Plaines
- Courtyard Hotel Des Plaines
- Courtyard Des Plaines
- Des Plaines Courtyard
- Des Plaines Marriott