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“Just a place to sleep.” 3 of 5 bubbles
Review of Radisson Hotel Chicago O'Hare

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Radisson Hotel Chicago O'Hare
Ranked #2 of 9 Hotels in Des Plaines
Cherry Valley IL
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“Just a place to sleep.”
3 of 5 bubbles Reviewed May 23, 2013

I stayed recently with my wife as part of Parksleepfly package. We paid a reasonable rate with parking up to 14 days with transfers to O'hare on the Radisson's shuttle. The hotel appears to be another hotel that was they tried to upgrade to a Radisson. The ceilings are low and the rooms are not very large. The bathroom was tiny. The door cleared the toilet by a couple inches. The condition of the hotel was OK. If we weren't staying for only one night I would not have been happy but for the park and fly it was fine. The TV was nice but our sleep number bed did not work. We didn't complain as we didn't want to bother to switch rooms. Overall it wasn't terrible but wasn't good by any means. I would have much preferred to stay at the Hyatt but they were sold out.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank markmoose1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiChow, General Manager at Radisson Hotel Chicago O'Hare, responded to this review, May 25, 2013
Dear Valued Guest,

Thank you for taking time to write about your hotel experience on TripAdvisor!

We apologize that the hotel did not meet your expectations during your recent stay.

Your kind feedback is noted for future property improvement program.

We hope you would give us another opportunity to serve you again.

Thank you.

Sincerely,

Kai Chow
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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811 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (75)
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Columbus, Ohio
Level Contributor
90 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed May 21, 2013

I stayed here two times in April for business. The shuttle runs every half hour from the the hotel like clockwork. Upon arrival at the airport if you call they will let you know when to expect the shuttle. Early check in was never a problem. The front desk is very professional. All the rooms have balcany's which is nice. Rooms are very clean and have nice ammeneties (microwave, fridge, coffee,ect..). Website photos represent the hotel nicely. The hotel restaurant has good breakfast and I don't think it is open for lunch and dinner. The hotel bar is nice and has a friendly staff. The atmosphere is good. There is a steakhouse (Longhorn) attached to it and other restaurants in walking distance. Target is across the street as well as other shopping in the strip mall. I would recommend this place for a nice hotel stay.

  • Stayed April 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 4realguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiChow, General Manager at Radisson Hotel Chicago O'Hare, responded to this review, May 25, 2013
Dear Valued Guest,

Thank you for taking time to write and share your experience on TripAdvisor!

We appreciate the kind compliments and are happy to learn that you have enjoyed your stay. Your feedback will be shared with all associates for continued improvement.

Thank you and looking forward to serving your again.

Sincerely,

Kai Chow
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed May 16, 2013

Pro: Room is clean and comfortable. Computer at the business center was very usable. Steak restaurant right by. Target and IHOP steps away so breakfast not a problem.
Con: Friendliness of front desk could be improved. By no means rude - but they are just doing their job nothing more. Can be loud sometimes because of planes.
I forgot to bring toothbrush and asked for one. They let me to come down to front desk (which is a long walk if your room is at the other end of the hotel as in my case) to pick it up. I did the same thing at another hotel in O'Hare area before and they delivered it to my room. That was a 4-star though, to be fair

Room Tip: Get small numbered rooms. Otherwise a long walk to get to the lobby.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank znd125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiChow, General Manager at Radisson Hotel Chicago O'Hare, responded to this review, May 25, 2013
Dear Valued Guest,

Thank you for taking time to write about your hotel experience on TripAdvisor!

We appreciate the constructive feedback and apologize for the unfriendliness at the Front Desk. Our goal is to provide service to our guest and having to walk to the lobby for a toothbrush is short of our standard. We will improve on this!

These comments will be shared with our associates for continued improvement.

We are looking forward to serving you again.

Thank you.

Sincerely,

Kai Chow
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Illinois
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed May 7, 2013

I stayed at Radisson O'hare recently before flying to Fort Lauderdale for my cruise. I stayed here using their park, sleep, and fly package. The hotel is clean and comfortable and the staff very friendly. The shuttle service to the airport was very prompt and reliable. Another plus is the Longhorn Steakhouse attached to the hotel. Great place for a steak dinner! Would definitely stay here again.

  • Stayed April 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ChrL40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiChow, General Manager at Radisson Hotel Chicago O'Hare, responded to this review, May 8, 2013
Dear Valued Guest,

Thank you for taking the time to write about your recent hotel stay!

We are very happy to learn that you enjoyed your stay with us and found service and amenities met with your expectations.

Thank you for the kind compliments which will be shared with our associates.

We are looking forward to serving you again whenever you are in the area,

Sincerely,

Kai Chow
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Havre de Grace, Maryland
1 review
5 of 5 bubbles Reviewed April 29, 2013

We stayed at the Radison for a long weekend to celebrate a wedding. Discount prices were offered because of the wedding party, so naturally, we were pleased with the price. We found the staff to be friendly and were always eager to make our stay a pleasant one. I suggest enjoying their breakfast buffet. The food was great and the price was right. The hotel is very clean and our room was lovely--- an added plus was the sleepnumber bed! Their shuttle service offered rides to the airport to catch your flight or to catch the train into Chicago. Very accommodating!

  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 1tourist1357
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiChow, General Manager at Radisson Hotel Chicago O'Hare, responded to this review, April 30, 2013
Dear Valued Guest,

Thank you for taking time to write about your recent hotel experience on TripAdvisor!

We are happy to learn that services and amenities met with your expectations and you have enjoyed your stay with us. Thank you for the kind compliments which I will share them with our associates. These feedback will mean a lot to everyone in the hotel.

We are looking forward to your next visit to the area.

Have a wonderful summer!

Sincerely,

Kai Chow
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn Park, Minnesota
Level Contributor
54 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed April 28, 2013

Just returned from a 3 night stay in Chicago celebrating my mothers 85th birthday with family and friends (16 of us). We needed a hotel within range of downtown and parking for a 40' motorhome, Radisson O'hare stood out in our search and more than stood out as a hotel that knows how to treat customers. The hotel is clean, well managed, reasonably priced, plenty of amenities, the location works, no problems. Thumbs up!!

Free parking for a motorhome in Chicago? At our dinner stop last night they wanted $19 for parking a vehicle.

Hotel manager Kai Chow should be awarded the "Best Hotel Manager in the USA" for his efforts. He and I went on a little walk to see where he recommended we park the motorhome. As we walked, he picked up the 2 pieces of paper in the entire lot, he solved that problem, now the lot is spotless and we found a great spot to park the motorhome. When he found out why we were visiting (grandmas birthday) he immediately arranged a decorated cake for us, candles, plates, utensils and a very nice young lady to serve it for us when we returned from our evening out. It wasn't a little cake, but a large sheet cake...did I mention.. delicious?

The rooms are clean, hallways clean, common areas are clean, bathrooms, bar, everything gets attention. The employees were all friendly and very polite.

The rooms have everything you should need, and if you need more attention, I'm sure someone will help you out. Only negative to the rooms are the bathrooms are a bit small, but we all survived. The hotel is a bit spread out, so it can be a jaunt to the front desk.

You are close to the airport and the planes do fly a pattern overhead, but they were landing most of the time we were there, so the noise level was minimal. Hey, it's cheap entertainment to watch them coming in!

Sleep Number beds, lots of pillows, large flat screen TV, just like home! There are plenty of restaurants within easy walking distance and their shuttle will take you to the casino or the airport.

All in all a very positive experience and a no brainer when it comes to the question "Where do we stay in Chicago?"

  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mike_in_MN_55443
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiChow, General Manager at Radisson Hotel Chicago O'Hare, responded to this review, April 30, 2013
Hello Michael,

Thank you for taking time to write about your hotel experience on TripAdvisor!

We are very happy to know that all went well and your family had a wonderful time in Chicago. Your compliments will be shared with all associates. And on a personal note, thank you for the generous compliment on my service. It is very gratifying to ensure and to learn that our guests are happy with the services and amenities received.

We are looking forward to your next trip to the area.

Best Wishes.

Sincerely,

Kai Chow
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warsaw, Indiana
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed April 23, 2013 via mobile

This hotel was very reasonably priced, friendly staff and within 10 minutes from O'Hare airport. The shuttle was right on time when we left for the airport and when we were picked up from the airport. There are many restaurants by this hotel and a Target right next door for those last minute travel items you may have forgotten! We will definitely choose this hotel again as our park and fly!

  • Stayed April 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank TABBIE_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KaiChow, General Manager at Radisson Hotel Chicago O'Hare, responded to this review, April 26, 2013
Dear Valued Guest,

Thank you for taking time to write and share your hotel experience on TripAdvisor.

We are very happy that you have enjoyed your stay and all went well with your trip.

We also want to thank you for the compliments and feedback. There will be shared with our associates.

Best regards and have a wonderful summer season!

Sincerely,

Kai Chow
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Hotel Chicago O'Hare

Property: Radisson Hotel Chicago O'Hare
Address: 1450 East Touhy Avenue, Des Plaines, IL 60018
Phone Number:
Location: United States > Illinois > Des Plaines
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 9 Hotels in Des Plaines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Radisson Hotel Chicago O'Hare 3*
Number of rooms: 246
Official Description (provided by the hotel):
The Radisson Hotel Chicago O'Hare has just completed a major renovation in July 2011. The in-room look-and-feel and amenities are comparable to a 4 or 5-star hotel in the area.Hotel is located across the street from restaurants, financial institutions and shopping.The lobby provides guests with a comfortable and quiet atmosphere and at the same time offers a functional and available business center. Free wi-fi internet access for hotel guest only. ... more   less 
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Also Known As:
Radisson Chicago o Hare
Radisson Hotel Chicago Ohare
Radisson Des Plaines
Des Plaines Radisson

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