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“Nice Experience” 5 of 5 bubbles
Review of Hilton Garden Inn Chicago O'Hare Airport

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Hilton Garden Inn Chicago O'Hare Airport
Ranked #1 of 9 Hotels in Des Plaines
Certificate of Excellence
Maple Grove, United States
2 reviews
“Nice Experience”
5 of 5 bubbles Reviewed March 15, 2014

Hotel staff were very friendly and accommodating at check in and check out. Happy and smiling make for a good experience. Convenient and easy driving access to O'Hare. I would stay here again when I have travel plans in the area.

  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Wayne L B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,240 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (125)
Date | Rating
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English first
Milford, New Jersey
Level Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed March 8, 2014

Well placed for the airport with a free shuttle bus that will also drop you at local restaurants etc, nice bar and public ares and all the usual facilities available from the Garden Inn brand. Friendly reception and shuttle bus drivers, all the staff were pleasant and helpful. Room was well furnished and had plenty of power outlets for laptop, phone etc so no need to juggle devices. Very comfortable bed.

  • Stayed March 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bill F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
58 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed March 7, 2014

I arrived at the airport and phoned. The driver was at the pick up spot and waited for me, just a couple of minutes, but still well appreciated after a flight. The check-in process was speedy and I was in my room about 15 minutes after disembarking from the airplane. Huge room, clean, all amenities provided, complimentary internet, and a shuttle that would take you to the nearby Rosemont Blue Line station without waiting, or even the Rivers Casino next door. Great service from start to finish. Great hotel for those staying near O'Hare, and acceptable for visiting Chicago if you have a car and don't mind a 45-minute ride on the Blue Line each way.

Room Tip: High floors seem to be a bit nicer.
See more room tips
  • Stayed February 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sportsroadtrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed March 5, 2014

Recently had to stay overnight in Chicago so choose this hotel based on previous stays at the Hilton Garden Inn. The staff were very pleasant and helpful. Check in was very quick. The room was large and comfortable. Food in the restaurant was average at best. Would stay here again

  • Stayed March 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank tstsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, March 6, 2014
Dear tstsa,

Welcome to our TripAdvisor.com page! Thank you for sharing your stay experience with us online. We value your feedback and hope to welcome you back soon.

Sincerely,

Alex Bohan
Hilton Garden Inn - Chicago O'Hare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
saratoga springs, United States
1 review
5 of 5 bubbles Reviewed March 2, 2014

Service and accomodations are consistently superior. The team is friendly, and the rooms are comfortable and clean. They treat you like a guest in their home. As a frequent traveler, I value the extra mile they go to make my stay comfortable.

  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kathaleen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, March 6, 2014
Dear Kathaleen H,

Thank you for sharing your feedback with us. We appreciate your kind comments about our hotel property and staff. Thank you for staying with us and have a wonderful week!

Sincerely,

Alex Bohan
Hilton Garden Inn - Chicago O'Hare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin
Level Contributor
371 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 239 helpful votes
4 of 5 bubbles Reviewed February 28, 2014

We generally fly out of Milwaukee, but with O'Hare eliminating one to two layovers we have recently shifted to ORD. The Hilton Garden Inn ORD is an excellent choice for park and fly users. My wife, her brother and I recently stayed in room 819 with two queen beds, mini fridge, desk, microwave, flat screen tv and lounge chair. The amenities inside the room make it very comfortable for a group of 3 to 4 adults without booking two separate rooms. I only recently signed up for the HH program, and upon arrival we were given room preference and two complimentary bottles of water. Customer service from check in to shuttle service is very good. We did not partake at the hotel's bar or restaurant, but it did appear popular with conference guests. The parking lot is ample and well lit, giving us confidence we wouldn't be lampooned upon our return playing hide and seek with the parking stall.

I didn't rate our stay excellent because of two minor issues. There were no instructions given to us regarding the shuttle upon our return. Other park and fly hotels have given us a business card or slip with instructions on where to meet their shuttle and contact #'s for late arrivals. I was also disappointed to see other hotels making multiple stops as we awaited one arrival of our shuttle. The shuttle runs approximately every 30 minutes at the baggage claim return exits. Three adults, while annoying to wait 45 minutes is doable. If traveling with small children or older adults, consider alternate returns to the Hilton Garden Inn ORD. Overall, very satisfied with stay and service. Cost is upper tier, but for longer trips worth it.

Room Tip: Room 819 has beautiful downtown Chicago skyline views and is also on the arrival slope for ORD.
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  • Stayed February 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank goose3nbc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, March 6, 2014
Dear goose3nbc,

We appreciate you taking the time to review our hotel staff and property on Trip Advisor! Welcome to the Hilton Honors program! Thank you for your loyalty to our hotel and the Hilton brand of hotels. I'm glad you enjoyed your stay. If we can do anything to make your next stay more comfortable and convenient, please don't hesitate to contact us directly - 847-296-8900. From all of us at the Hilton Garden Inn, welcome aboard and have a wonderful week!

Sincerely,

Alex Bohan
Hilton Garden Inn - Chicago O'Hare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesterton, Indiana
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed February 28, 2014

I didn't give this an excellent rating because we didn't eat the breakfast, but the hotel is very, very nice. Staff are extremely pleasant and the hotel is very clean (like "how Mom does it" clean). The bed was comfortable and they have a Keurig in the room.

We did Park Sleep Fly with the sleep on the return end. Parking is in their open lot.

We'll stay here again.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Whitewater99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex B, Front Office Manager at Hilton Garden Inn Chicago O'Hare Airport, responded to this review, March 6, 2014
Dear Whitewater99,

Thank you for sharing your stay experience with us on TripAdvisor.com. We appreciate you taking the time to share your feedback with us. Our team is delighted you enjoyed your stay and hopes to welcome you back soon.

Sincerely,

Alex Bohan
Hilton Garden Inn - Chicago O'Hare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Chicago O'Hare Airport

Property: Hilton Garden Inn Chicago O'Hare Airport
Address: 2930 S River Rd, Des Plaines, IL 60018-4203
Phone Number:
Location: United States > Illinois > Des Plaines
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 9 Hotels in Des Plaines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Chicago O'Hare Airport 3*
Number of rooms: 253
Official Description (provided by the hotel):
The newly remodeled Hilton Garden Inn hotel is a modern contemporary building featuring vaulted ceilings within the lobby and restaurant. The room decor is soft and adequately arranged for the business and leisure traveler. ... more   less 
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Also Known As:
Hilton Garden Inn Chicago o`Hare Airport Hotel Des Plaines
Hilton Garden Inn Des Plaines
Hilton Des Plaines
Des Plaines Hilton

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